[Resolved] Indigo Airlines — Cheating for the refund | |||
I have booked a ticket from Mumbai to Shrinagar which was scheduled at 11.00am and I was supposed to reach 45 minutes prior to the flight. And due to traffic jam on the gate of airport I reached 5 mins late at 10.20am. Despite my several request they didn't allow me for the boarding pass, wherein many times I waited on the airport for the delay caused by them without any complaint or compensation. Further when I asked for the refund, I got the reply from Indigo as, once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will get forfeited. You are, however, entitled to a refund of the Government of India applicable amount of the Passenger Service Fee (PSF) and the User Development Fee (UDF). I failed to understand that why should I pay for the taxes which I could not even able to enter the airport. the taxes were clearly bifurcated as follows in the ticket I booked. Error! Filename not specified. Easy Trip Planners Pvt. Ltd Building No. 460 F.I.E Patparganj Industrial Area New Delhi - 92 India Delhi - 110088 India [protected]@easemytrip.com [protected] Booked On: 10 July 2012 Error! Filename not specified. Airline PNR:6E-LIF8AH Passenger Name(s) 1. Jha / Shashi Mr (ADT) 2. Agrawal / Mayur Mr (ADT) OutBound Flight Flight Number IndiGo 6E - 447 Departs: Mumbai on Tuesday 24/07/12 at 11:00 Hrs Arrives: Srinagar on Tuesday 24/07/12 at 13:40 Hrs Fare Details Total Fare : INR 11816 Basic Fare : INR 2150 x 2 Adult Tax : INR 7516 Txn Fee : INR 0 Service Tax : INR 0 Please note: Terms and conditions of IndigoAir : · All Guests, including children and infants, must present valid identification at check-in. · Check-in begins 2 hours prior to the flight for seat assignment and closes 75 minutes prior to the scheduled departure. · Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier. · Indian allows its Guests to check-in up to 20 kg of luggage per paying passenger. Baggage in excess of 20 kg is subject to a fee to be paid at the airport at check-in. · Cancellation Charges shall be as per airline rules. · For any queries please contact IndiGo at [protected]/[protected] for all MTNL/BSNL phones Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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