[Resolved]  Indraprastha Gas Limited — NON-ALLOTMENT OF PNG CONNECTION

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have applied for a PNG connection for my residence House No.C-2C, Rajat Vihar Apt., Sector 62, Noida on 10 Dec. 12 vide online application wiht regn. No.[protected] and after that filled the application form and submitted the same on 21 Jan. 13 alongiwth a cheque of Rs.6000/-. Here I would like to inform that the colony i.e. RAJAT VIHAR has already allotted PNG connection and all pipelines have already laid down there. I was informed that within 3 months I will be getting the connection. On 17 April when I contacted the IGL I am informed that I have allotted with a connection no. i.e. [protected] and very soon the installation work will be done. Since then every week I contacted the customer care department of the company e.g. 17, 29, April after that 7 th May, 10th May, 3rd June and 1st July etc. Sometime I got the reply that you have already got the connection. I cannot understand what the company is doing as there was so much complaint made by me and the company has neither contacted me nor able to give me a satisfied repy nor the connection. Again on 8th July I had made another complaint and the executive who attended the call replied that soon it will be connected.

Six months have completed and complaint has not yet rectified, I would like to request you to kindly intervene in this matter and get justify the problem solved at your end.

Thanks and regards,

Liza Francis