[Resolved]  Indraprastha Gas Limited — Poor customer service

Address:

Gautam Buddha Nagar, Uttar Pradesh

It is to be mentioned that the customer services of IGL are very poor.Most of the time,even the emergency number is not working.It keeps us waiting for long duration before the customer realizes that there is problem. Even the e-mails are not answered. I wonder what is going to happen when there is fire/leakage and we need to contact IGL.

My BP No. is [protected] and could get connection in my house after two months of long persuasion and four months after depositing fee.

Now I have been contacting IGL for the nozzle change of my new gas stove. My service request number is ONM[protected] dated 11.04.12 for this modification. No one has come till date and the customer service line is out of order. I could register my complaint on 11.04.12 after many days of out of order connection of IGL. I wrote e-mail also but no one responded.

I regretfully state that there is hardly any customer service of IGL in Sector-55 Noida where the engineers and contractors of IGL dont perform and i as an employee of IOCL is regretting my decision to take IGL connection after surrender of Indane gas connection.