[Resolved]  Indraprastha Gas Ltd (Igl) — NON-PROVISION OF PNG CONNECTION

Address:

North East Delhi, Delhi

I had booked for a Pipe Line Gas Connection in my flat G-180/F-2, Dilshad Colony vide application No. 168787 on 11 Jan 2009. A sum of Rs.5000/ was also deposited vide cheque No. 115581 on the same date. Now after a gap of about two years connection has not been given and the booking amount has been returned vide letter No. IGL/MKT/CG(DOM)/Refund dt 29 Oct 2010 (cheque No. 623841) with the remark that the gas connection could not be provided for some technical reasons. A sum of Rs.200/- has been paid as interest. In this connection I would like to bring the following facts for your consideration:-

a). It is totally an injustice and harassment to a consumer that without assigning any valid reasons the connection has not been given. No one (staff/engineer) from IGL has come to my residence for physical checking the feasibility. Before making the refund physical checking of the premise should have been conducted in my presence and I should have been apprised of the problem personally.

b). There are 08 flats in the building and all the 08 kitchens are in the same line. The main line can be taken from either from the shaft or through the staircase by putting a single hole at each level.

c). There are several examples in our locality/colony where feasibility for connection is virtually not available.

d). Interest paid by IGL is negligible. The interest for Rs.5000/- even at PF rate i.e. 8% for two years comes to Rs.800/-. The security amount should not have been collected at the time of booking and instead should have been collected at the time of giving connection only.

e). Govt is vigorously exploring options for alternate fuel particularly for LPG where in a large amount is said to be given as subsidy. At this juncture abandoning of connection that too where ground level installation has been done is definitely a set back to both the consumer and the very purpose of reducing govt subsidy on LPG.

In view of the above I request you to kindly reconsider my case and install the connection in my premises at the earliest. I will return the refunded amount of Rs.5200/- on getting a confirmation from your office. Copies of previous correspondences, application etc are enclosed.