[Resolved]  Indus Motors Muvattupuzha — indus motors stinks with the works manager wilson

Maruti suzuki alto vxi — indus motors muvattupuzha stinks with works manager willson

Place:Muvattupuzha
Date:11th October 2008
Subject: Complaint


Reference: Nill

Respected sir,

I forced to complaint you that your Indus showroom workers are so disrespectful in their job
In 10th August 2008 (Sunday), we gave our Maruti Suzuki Alto Vxi 1.1 (Petrol) car to the Indus showroom Branch: One way Jn., Market P.O Muvattupuzha for accident refixing.

Chassis number: MA3EYD[protected]
Engine number: F10DN3095235

After a week, we have went to see our car's condition, but we are stunned in front of our car, cause the rain water falls into the car through the broken rear glasses and opened side glasses in their yard. It causes a serious damage over leather seat appolsury

In 22nd September 2008, Shijo Abraham has informed us that the work was over and made perfect then we went to settle the bill but we started test drive. But the car had a total shiver and a faint smell from the appolsury and on the spot we have informed them to fix it and the next 26 September 2008 Friday they called them again to get the car out and we went again but we felt a complaint on gear shift and the same faint smell from the appolsury because of their worker's irresponsibility. And we complained them to change the seat appolsury and fix the gear box problem but they didn't fix the gear box problem and appolsury. And they have insulted us by saying that to "put turkey over it to cover the ugliness". Due to our disturbed mind and faint smell we forced to rip the seat cover and burned it. But the broken glass pieces and glass dust are still remained in the old seat .



Complaints:
1. Scratches on the body and dickey.
2. White paint spots on the black body.
3. Damaged oily rear glasses.
4. Unfinished black bumper painting.
5. Bulged out paints on the body.
6. Faint smell from the tarnished leather seat appolsury.
7. Broken glass pieces and glass dust on the seat and inside of the car.
8. Incorrect head lamb positioning.
9. Incorrect gear shift.
10. Unfinished touch and polish work.
11. Unfinished painting.
12. Rusted bonnet area and battery cabine.
13. Improperly fitted side beadings

On 6th October 2008 we brought our car to the Indus Motors then the works manager willson have agreed to fix the errors in their work, after that they called us that the work was finished on 10th October 2008 but they didn't fix the leather seat appolsury then we met sir. willson and he told us to see the zonal manager sir. Mathew Varghese and he agreed us that they will cover the seat with a new appolsury at no cost Zonal manager sir. Unni called us and told us that they will do it at his own responsibility and they allowed us to choose the colour and they forced us to wait for about 2 hours and then the sir. willson cheated us and the zonal manager sir. Unni by called him and sir. Unni misunderstood the situation and they insulted us by saying that they shall pay us only 50% cost of it and they won't allowed us to get our car out of it by settling the bill they told my son to bring me(R.C. owner) and insulted us. They blocked us even for a test drive.
We are already planed to by brand new swift dzire full option but we lost our trust about your company
i'm ashamed of saying that the trust graph of your company goes down day by day as more faster than the american banking graph. And my friends also complaint about your company this's not a individual problem it's booming up.
Very Important: Works manager Willson called my brother's son as evil force.

I requested you to take an immediate action on this problem.

From,
V.P.Shaji
Vettukattil [H]
East Marady
Muvattupuzha
Ph:[protected]
[protected]
Mob: [protected]
Copy to:
• mahesh.[protected]@maruti.co.in
• sumith.[protected]@maruti.co.in
• [protected]@hcl.in
• [protected]@maruti.co.in
• V.M Amanulla sir (C.G.M.service)
• Zonal Manager Unni sir
• Zonal Manager Mathew Varghese sir
• Works Manager Willson sir
• Showroom Manager Jaya Kumar sir
• Sudheer sir
• Customer care Manager Sindhu miss

I have also faced lot of issues with this Indus Motors guys. Please dont give the car in Indus motors for service...

I stopped giving car to them for any repair/service ...

Yes.even Indus, AVG, Popular(hyundai) are known for selling faulty cars which are damaged in transit to unsuspecting new buyers.before receiving your car, please check thorough before signing the sales letter.
Good luck!

I am planing to purchase a maruthi car. not decide by model. I prefered from mavattupuza because my native from mannatthoor. But now i read this, i will not go there.
What read over above is not an easy message.

sajan
from mumbai
[protected]
thanks for the message

i too am a victim of the same.Waiting for the first service to happen so that i can meet up the manager begger in person and blast him off...MARUTI INDUS IS HOPELESS...

i have swift vdi, in my experi there is no prob. Good service and everything, above mentionted case is, i dontknw check with indus managment also, dont think bad, sheroon

I used to get very good service from Indus Motor, Muvattupuzha
before. The attitude and service from the dealer depends on the local management.people.


Seeing your complaint, I now prefer to look for another dealer or another car.