Infibeam — Cheated by Infibeam

Iqbal Bashir

from Shupiyan, Jammu and Kashmir

Website:

infibeam.com

Dear Sir/Mam,
I had placed 2 orders on Infibeam on their website for online shopping on date[protected] Order No.10807283 for Pen Drive & Order No. 10807467 for Set of Jeans & Shirt which they promised to ship within few days, but when I didn't received them I contacted them for the same but their response was very poor. 1st they told me that you will receive the shipment within few days but when I enquired again they told me their courier service can't deliver it in my place. When I had made the order they had promised that they will send the same by Indian Postal Service which is the most authentic service. Now after calling them so many times they told me that the will cancel the order and will also deduct the cancellation charges from my paid amount. They not only deceived me by keeping me in waiting for the product so many days but also make me to beg for refund of my own hard earned money. I am also losing lot of amount by calling them many times daily as they are reluctant to respond for refunding process of my amount. Please help me to get my money back from this cheater Online Shopping Portal.

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Comments

sunnythinkbig

from Kolkata, West Bengal

I had order One Sony Xperia Z Tablet on 2nd June, 2014 pay by credit card Rs. 27, 074/-
by there order No. 13143460 but still now i am waiting for delivery, After so many calls to
customer support i got a email on 5th june .

Dear customer,

Thank you for writing to us. We are happy to assist you with your query.

In regards to the order ID: 13143460 as not shipped yet, we have received the complaint in your email and have raised the same to the concerned department. We will respond as early as possible with the resolution. I apologize for the inconvenience you had to face because of this.

I believe this information will be helpful to you.

Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call[protected]Our 24×7 phone support) for instant help on this case.

Thanks and regards,

Neha Singh
Infibeam Customer Service

*****************************************

Now again hopless untill 9th June and again reveive a emial from there side after showing them so much irritations :

Infibeam Customerservice &lt;[protected]@infibeam.me&gt;
Jun 9 (10 days ago)

to me
Dear customer,

This email is regarding the shipment of the order ID: 13143460.

As discussed with you during the telephonic conversation, please note that the shipment of your order will be done in next 3-4 working days. We request you to wait for the same.

We anticipate your understanding and patience in this.

Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call[protected]Our 24×7 phone support) for instant help on this case.

Thanks and regards,

Harshil Agrawal

********************************************

on 17th june My Advocate give a legal notice to infibeam but still hopless

Mon-Ami Consultancy &lt;[protected]@yahoo.com&gt;
Jun 17 (2 days ago)

to customerservice, roltamotors, me
To
Miss Neha Singh
Infibeam.Com
Dear mam
I on behalf of my client Mr.Sunil Goel of Indiconmanor, VIP Road, Baguiati, Narayantala(w)North24 PGS state ting to you the following facts for your kind perusal:-
That my client on 2/06/14 was placed an order before you vide order no[protected] for the purpose to buy a SONY TAB under the consideration amount of Rs-27074/- which he duly paid to you.In spite of that, you did not delivered the said article to my client till this day.
Under this fact and circumstances, my humble prayer to you that after receiving of this e-mail within 7 days you should delivered the article to my clients address without any fail otherwise my client is ready to file a case against you before the district consumer disputes redresses forum under consumer protection act
Thanking You
SANDIP BANERJEE(ADVOCATE)
[protected]

PLEASE HELP ME
As i feel now that i am cheated by infibeam

sunil goel

Rajesh Samkaria

from Mumbai, Maharashtra

i have booked leather wallet from infibeam and i recieved my order on 30th june 2014 by fedex courier. my order number is[protected]. when i checked my item i found that infibeam cheated me and send me pure regzine wallet to me which cost hardly Rs 20 in the market. on the same day 30th june i put a complaint on infibeam they told me to send photogarphs of the wallet. on the same day 30th june. i send photograph to infibeam.

After many phone calls to infibeam, finally they told me on 16th july to send back item, and also mentioned that pick up service is not availbale in your area, so pls you send it to

Ahmedabad Center, NSI Infinium Global Pvt. Ltd., 1004, 10th Floor, GNFC Info Tower

S.G.HighwayAhmedabad - 380054Gujarat, India

so from indian postal service, i send it to to destination ON 18TH JULY - tracking code is-ER[protected]IN
and they recived item on 21st of july in there ware house. regularly i contact customer care, they always say same line that, we have no update from our ware house.

I want to asked if you are not able to in that condition to refund my money or change the item which cost only Rs150, then how will you refund big money. It is really a big mistake by me that i purchased or did such foolish thing to buy item from your shopping site.

i warned all of the customer, pls do not buy any thing from infibeam shopping site. if you purchased, it is really a big disaster to all of you. infibeam is very worse shopping site

so iam asking infibeam when will you refund my money??? or change my wallet???. give me answer.
if you dont have answer, then rakh lo, samjhunga mandir main bhikarion ko daan kar diya 150 rupay.

arpitspatels

from Ahmedabad, Gujarat

I had ordered a smart phone name XOLO 8X 1100 from site infibeam.com on 7th oct. They had confirmed that they will able to ship the product upto 16th oct. When i call them on 16th oct. they again told me to wait for 20th oct. and again when i call them they assured me that they will ship it max. on 24th oct.As aspected they didn't ship it on 24 and i had call to customer care and they give promis that thay will surely ship it on 27th oct. and its 30th oct. and still they are not shipping it. Now i m actually helpless because i already have make my full payment of 13, 349/- rs. to them and they are not giving me my smart PHONE.