Infibeam — Refund not Delivered and severe Delays

Address:

New Delhi, Delhi

I have made many many phone calls to the infibeam.com customer department and sent a lot of emails to them regarding my order number 10761480. And I haven't gotten any calls from them and no email response regarding this in the end.

The thing is firstly I was delivered the product after making a payment on the website as they would not give me an option to pay via cash-on-delivery So I had to pay via my credit card. I ordered for a Motorola MBP36 Baby monitor for Rs 13490 on 15th May 2013. I was promised a delivery within a week. But No it was delayed due to some problem or the other. Then I was delivered the product BUT IT WAS DAMAGED. It was damaged. I had to call them again and ask them to change it. They said they would send someone ASAP to replace the product.

That day came after a looooong wait and many many phone calls later. The damaged product was picked up and then after many more days of wait I was told the product can not be replaced and I asked them particularly not to issue me any Infibeam.com credits I just needed my money back. I was told it will be done within a week.

Whenever I call their lousy customer department I get to hear 'You will get a call back'. I have never received any calls regarding my money back....

THIS IS THE WAY TREAT THEIR LOYAL CUSTOMERS... I have been dealing everything with patience with them...

I am just asking on this FORUM so anyone who is reading and even the lazy infibeam.com people SEND MY 'OWN' MONEY BACK TO ME.

Its been more than 45 days now since this horrendous process started and I regret ever buying anything from them especially for my baby boy.

Please LET MY VOICE BE HEARD AND PEOPLE SHOULD KNOW NOT TO TRUST THIS INFIBEAM.COM WEBSITE. I am still waiting its been almost 2 months and haven't got my money back or any response from them. All they say is 'WE WILL CALL YOU BACK AND LET YOU KNOW'. Last I talked to Mr. Pawan Kumar. Lets see what happens next.

Thanks
Sumit Kalra