[Resolved]  Infibeam.com — 2 years expired product and wrong pricing

Address:Bangalore, Karnataka

Hi

This is to bring to your notice that against the order no : 7936141 which was of 200 gms ferroro rocher chocolates, infibeam has sent a 2 year old expired product which was also priced rs 260 where as on there website they are showing the mrp as Rs 387. They have shown some discount and charged me Rs 320 where as the mrp on the product itself is Rs 260.

I have also send them 8 snapshots of the product. but the infibeam customer service is repetedly asking for much more professional pics of the product from every possible angle. They had me kept calling for 5 days and there department has refused to entirely replace the product or return the full amount.

The 260 Rs price of the product was 2 years back. They are cheating on customers by sending them the old products and then frustrating them by asking them to send proofs or photographs as we we are all the professional photographers.

I want nobody to buy atleast eatables items like cakes and chocolates from infibeam as an expired product can harm your health.

I also want them either to return my full money or send me the fresh product to make up for their both bad service and product.

I have also attached the pictures of the product for your perusal.

Rgds
Rahul
[protected]
+4 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Infibeam
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    744
    Pending
    0
    Resolved
    282
    Infibeam Phone
    +91 79 6777 8777
    +1 425 279 3741 [USA]
    +91 79 4026 0260
    Infibeam Address
    9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
    View all Infibeam contact information