Infibeam.com — non receipt of online ordered books

Address:

Jalpaiguri, West Bengal

1. I am Sqn Ldr S Handa. I had purchased two books online from www.infibeam.com on 19 Apr 10 and paid rs 778 (through net banking) for them. The details of the order are
order no-7542625
sub order for book[protected]
sub order for book[protected]

2. The delivery promise as indicated on the portal was 11-17 days but i have not received the books till date.

3. on 7 may 10 (after 17 days) i enquired about the books thru a phone call and also thru an email. i was told on phone that the books are coming from abroad and will take time and the promise of 11-17 days as indicated on the portal was just notionary and i should cooperate. there was no response to the email.

email sent by me on 7 may 10

The delivery promise of 11-17 days has not been met with.
At least have the courtesy in giving the delay details thru email or a phone call.
this is my first buy from your portal and experience has been bitter.
Kindly acknowledge.

Sqn Ldr Handa

4. Therafter I have made 5-6 phone calls to this group and every time i have been told the same thing. Finally when i told the told i would action against this i received an email on the 15th of may 10.

email received by me on 15 may 10

On Sat, 15 May 2010 14:00:51 +0530 wrote
>
Dear Customer,
Order ID: 7542625

Product: War in the Air
Unfortunately, your order has been lost in transit. We are trying to locate the shipment right now and will give you an update on it shortly. We would like to assure you that we will be shipping the order to you latest by the end of next week. Till then, we kindly request you to cooperate with us.

[protected]@infibeam.net

reply to the email received on 15 may 10

thanks for responding at last.
i had heard a lot about the infibeam group but sadly the association with you has been a bitter one.
this is the first response from your end. i had placed the order on 19 apr 10. the delivery promise was 11-17 days which was quite justified as the books come from abroad. but the worst part was that even after lapse of 17 days there was no effort from infibeam to drop in an email or contact on phone.
on 07 may 10 i had sent an email but there was no response. further i have made at least 5-6 phone calls since then but without any concrete result. it is to be noted that despite of me having paid the full amount upfront it appeared that infibeam is extending a favour to me.
it is requested that to spare further discomfort to me my order may please be cancelled in toto and my full money refunded.

further i assure that this unprofessional approach of your group will not go unnoticed and will be addressed appropriately.

Sqn Ldr Handa

a copy of this email was also sent to one <deepa.[protected]@infibeam.net>

5. I have neither received the books nor have i received any phone call/email.

6. Kindly guide regarding the next course of action.