[Resolved]  Inox — Amount is charged without booking ticket

I was trying to book a movie ticket using http://eticketing2.inoxmovies.com/ on 30th Dec 2009.
The booking was failed when I entered my credit card details. I also received email regarding the failure of the transaction. But when I saw my credit card statement INOX had charged the ticket amount Rs.165. I sent email to [protected]@inox.co.in and [protected]@inox.co.in regarding this but I did not receive any reply till now.
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Mar 19, 2017
Complaint marked as Resolved 
Verified Support
Feb 16, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Dear Mr Kumar,

We would request you to share the mail once again on the correct id [protected]@inoxmovies.com or [protected]@inoxmovies.com. We are keen to assist you in this regard.
We regret that your emails were not received as they were sent to an incorrect adress.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway,
Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:
[protected] | Website: www.inoxmovies.com

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Complaint comments 

Comments

Hi all,

Finally I got the refund on 20th Mar 2010 for the ticket booked on 02nd Feb 2010. I went directly to INOX chennai on 11th Mar 2010 met Mr. Vignesh, [protected], vignesh.[protected]@inox.co.in. He said that the details was insufficient to refund, I gave him the hard copies of my credit card and the "show" details, He told me it will be credited in 4 working days, I waited until 19th Mar 2010 and called him then he once again requested the complete details in email.

As mentioned in my earlier message above, I will never watch a film with these fraud guys INOX due to the hardships caused.

Regards,
A.Shasidharan.
I am another victim of INOX online booking issue. I booked 6 tickets for Rs.780. Transaction failed first time so I tried to book again. I found the same seats that I was trying to book earlier were still available. I assumed the last transaction had failed and hence I booked the tickets again.
I am receiving my banks statement and surprised to find both the transactions successful. The first transaction had never reverted back.
I am going to take similar action as taken by Mr.Shasidharan above me.
I contacted Mr. Vignesh as had suggested by Mr. Shasidharan and I have received the money back from INOX immediately. Thank you

Inox Movies — Consumer BEING HARASSED

I made a bookin from [url=http://www.bookmyshow.com]Movie Tickets, Plays Tickets, Concert Tickets on BookMyShow IN[/url] for a movie at inox swabhumi.I by mistake forgot to carry my credit card through which i made the payment.I was not allowed to enter the movie hall for atleast fifteen mins.Then after a lot of argument i was allowed.I had to face an embarrassing situation in front of other consumers.
cardnumber[protected] palla jayaram e-mail [protected]@gmail.com phonenumber [protected]
233rupees
I booked 3 tickets for Maryada Ramana picture in CMR inox theatre. I came to know there is no facility of booking e tickets in CMR inox theatre.but Rs. 345/- was debited in my ICICI Credit card a/c. [protected], my name is Kalidasu Naresh, My mobile no: is [protected] my mail id is [protected]@yahoo.com
Hi all,
I was trying to book my tickets for the movie " boss n baskaran " on 15th sep'10, but due to technical reasons the tickets were never booked and my credit card bill stormed me by debiting 4 times of the ticket money i.e, Rs.390, totalling to Rs.1560.. And when contacted the inox people they tld it wil be refunded in 10 days but even after two weeks i didnt get the refund and when again contacted they just told me to wait for the refund and then cuts the line without a proper responce.. I too think that they are purposely doing this.. Have to take some action if the fraud activity is carried out intensly..
P.K.Vijesh,
[protected].
[protected]@yahoo.com
Hi all,
As i have mentioned in my earlier complaint that the inox organisation has debited money from my account for the unbooked tickets for " boss n baskaran ", and now they have taken the necessary steps and has refunded the amount to my card with immediate effect.. Thanks for the same done and appreciate you for the immediate actions..
P.K.Vijesh..
res sir/mam Not recieved the ticket after payment

my name is S.SATHYASEELAN
I had booked my ticket with Inox on the 4th of october 2010 through my SBI cridet card, my card number [protected].Amount of Rs 819.27/-, 819.27/-, 819.27/- has got debited 3 times totaly(2457.81 )from my account but the ticket has not got booked failure of the transaction. But when I saw my credit card statement INOX had charged ..When i called them they asked me to submit my complaint on [protected]@inox.co.in.so i complaint please return my money as soon as possible.

Regards,
s.sathyaseelan
[protected]@gmail.com
[protected]
[protected]
i have booked 3tickets for easan movie at inox for 6.30p.m.show using my sbi credit card on 1.1.2011. an error showed up and i got mail saying that rs.390 will be refunded .so again i booked tickets for the same even the second transaction also failed. my card has been debited twice.see that i get my refund within 2days.
I had booked ticket in cmr central inox I didnt receive ticket but money was charged from my debit card
Date of ticket booking 28/4/2011
Movie name nenu na rakshasi
Theatre name inox cmr central
Show time 10 AM

Inox — Charged money

I had booked ticket in inox vizag from my debit card I was charged with out getting ticket

Movie Ticket — amount debited for ticket without confirm the ticket

Dear Sir / Madam,

I am trying to book the ticket from PVR Cinema online ticket booking , the process was smoothly done for payment, the payment was made as per attached file frommy bank account (i.e. debited the amount of Rs 390/- vide Ref No.[protected]in my HDFC account) but the ticket was not confirmed.

So you are requested to please credit the same amount to my HDFC A/c No. [protected] in favor of satish surve.

Waiting for your reply.

Thank & Regards,
Satish
[protected]

so frustating

Inox ticket booking — Transaction failed even after 795/- got deducted twice from my credit card account

I booked tickets on Inoxmovies.com and the transaction failed.
But, I got a message on my phone twice, saying 795/- has been cut.
I need the refund.

Inox — No Booking

Hi i m Md.Akbar Khan. i m Axis bank A/c holder n i say to that i was booked mousam movie ticket in 24.09.11. on 11.30am. but i have not receive the ticket & my a/c has been debited 180rs. so please return my mony. as soon as.
Thank You.
Md.Akbar Khan
Mo.No:[protected]
have booked 4 tickets by my ICICI credit card no [protected] for RA - ONE movie in inox movie at Hyderabad, the transaction failed while i am booking the tickets, but the amount of Rs 660 was charged from my cedit card account. Kindly refund my Rs 660 amount. This happened on 28th October 2011 at 9.00 pm. Kindly take necessary action and do need ful

this is the third reminder pl take necessary action and refund my amount of Rs. 660

regards
nvvrao
[protected]@soma.co.in
[protected]
Hi all,

Same thing Happened to me as mentioned by Vijesh.

I booked 4 tickets online for the movie Kahaani 1:10 show on 08.04.2012 Sunday.

the money has been Deducted Twice from my A/c 689.89 X 2 =1379.78

First, the transaction got Cancelled & No tickets were booked, i tried again & the tickets were booked this time.But today (Monday-09.04.2012) i received a message from my Bank saying that money has been deducted from my A/c for booking of Movie tickets, again i received a message with the same text but with different Balance amt. within a span of 5 mins.

When contacted they gave me this link and asked me to write & said money will be refunded in 10 working days.

This was my First Experience with Inox and I am really Surprised with the Kind of Fraud they are Practicing.

Nikita
Hi Inox,

I was trying to book movie tickets from your website, www.inoxmovies.com on Wednesday for the movie Eega for a Sunday, 8th July, 10 AM show at INOX JP Nagar, Bangalore.

After doing the payment at the payment gateway, your website told me that the booking has failed. I was charged Rs 594.27 on my Citibank credit card. Please arrange for the refund of the same and acknowledge that to me in a mail. I did not receive any such acknowledgement on your website. You website is in bad condition and needs to be rebuilt. It fails all the time.

Regards,
Kamesh Rao
I booked for 7 seats it charged around 1526.26 rs from my account.
After doing the payment at the payment gateway, final page it showed me as booking has failed. I was charged Rs 1526.27 on my ICICIbank credit card. Please arrange for the refund of the same and acknowledge that to me in a mail([protected]@gmail.com/[protected]@gmail.com). I did not receive any such acknowledgement on your website. You website is in bad condition and needs to be rebuilt.

INOX please take an action and refund our money!!

Regards,
Priyanka CN

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