[Resolved]  IPTV, a BSNL SET BOX Connection, Service provided by M/s Smart Digivision Pvt. Ltd — Faulty Set Box Connection with False Promises

Address:Faridabad, Haryana

Mr. Sachin Sharma , your agent , came to our house on 20th Feb’2011 night and explained about BSNL TV channel.
He gave us an exaggerated performance about the channel. He also told us that school children from class 6th to 10 will benefit by the education program that will be broad cast through this channel. Also English teaching channel will be broadcast. But the program is not beneficial for the children.
He also told that Rs. 1950/- product is good for us and after six month only we have to pay a monthly charges Rs. 150/- . We gave the Cheque no. 013453 dated 21/02/2011 Rs. 1950/- drawn on IOB bank immediately in favour of M/s Smart Digivision Pvt. Ltd (Prepaid CAF No:[protected]. The cheque has already got cleared from my account.
After telephoning four - five times one person came and provided a set box. He connected the set box with our computer modem . We went through all the channels . But it was not helpful to our children and most of channels which were not worth seeing and we came to know that A/C Statement that monthly charges Rs. 288/- per month. There are no sports channels like STAR CRICKET , STAR SPORT and ESPN which will have additional charges of Rs. 90/- per month .
At present we are getting a private channel for Rs.200 /- P Month which is showing all important channels including sports channels like star sports, star cricket and ESPN.
We disconnected the set –box and reconnected the local channel operator. Then we tried several times to contact your costumer care and also Sachin Sharma , but both of them were not responding to our call .
Ultimately we had no other option but to complain BSNL to help us from this situation.
We would now request you to kindly take back your set box and refund the money paid by us.
Thanking you.
Ashok Subramaniam
B-103, IFCI Park View Appts.
GH-15, Sector-46, Faridabad.
Mob-[protected]
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Aug 13, 2020
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