malfunctioning of the telphonr No.139
I have booked my tickect for train no.2854 from Jabalpur to Bilaspur for date 15.10-.2009 which has schedule departure time 2135hrs at Jabalpur. I enquired regarding position of train at 2030hrs by my telephone no.07612662991 on 139, it has been intimated that the train shall reach jabalpur at 2210hrs. Further I enquired of the status of the train at 2140hrs by telephone no.07612622799 the same status has been reported by the 139. I reached Jabalpur station at 2155 hrs and saw the train is leaving the platform no.3 of jabalpur station.
THE DEFECTIVE INFORMATION PROVIDED BY THE COMPANY HAS CAUSED ME ALOT OF INCONVINIENCE. I COULD NOT TRAVEL DUE THE WRONG INFORMATION PROVIDED BY THE IRCTC. ALSO IT IS TO BE NOTED THAT THE RESERVATION FOR THE JOURNEY HAS BEEN MADE ABOUT A MONTH BACK.
I am unble to find to any place in the website of IRCTC to lodge my complain. My PNR No.8334960256 and tr. ID 0141627257 for the e-ticket