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Sir,
I have not received any communication from IRCTC on the below mail thread. I filed a TDR on which
I received 50% refund instead of 100%.
Please look into this matter.
Regards,
~Sachin Mudhale
Dear IRTC,
I filed the TDR with reference number ekt200910900761384 for the PNR NO. 4211035834.
The reason for the mentioned TDR was "Train Late More Than Three Hours"
As per the refund rules mentioned on the site, In case train is running late more than 3 hrs- full fare will be refunded.
However as per your mail Rs 448.00 which is 50% of the ticket amount Rs 897.00 is credited to my Credit Card account on 14 Oct 09. Why not the full refund of Rs. 897 as per your rules?
Could you please explain this discrepancy in refund amount?
Please, do the needful to to refund the full amount as per your rules.
Thank you.
Regards,
Sachin Mudhale
On Wed, Oct 14, 2009 at 6:39 PM, <tdr@irctc.co.in> wrote:
Dear Customer,
With Reference to your TDR for the PNR No: 4211035834,
we are glad to inform you that an amount of Rs. 448.00/- has been credited to your Credit Card / Debit Card / Bank Account on 14-Oct-2009 .
Kindly check the refund credited and acknowledge us the same.
In case you require any further assistance, please mail us at tdr@irctc.co.in or call us on 011-32976609
Warm Regards,
TDR TEAM
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