Callous IRCTC officials deactivated my user ID also without following principle of natural justice. My email dated Aug 30, 2010 to IRCTC officials are reproduced below. Not yet received any response from them. If some one is ready to take any legal action, i would support them.
This has reference to your reply pertaining to deactivation of my user Id - *****. In your reply, you have stated that my id has been deactivated due to false filing of TDR.
In this regard, i wish to state that with respect to PNR no: ******** and Transaction ID No: *********, i filed a TDR. Though, i could not travel on the ticket, while filing for TDR on April 08, 2009 I wrongly mentioned the reason as “Wrongly charged by TTE” instead of “Passenger not traveled”. Immediately, on the same day, i informed firstname.lastname@example.org (through my email dated same date) regarding the said inadvertent error.
With regard to all other TDRs filed me, i, hereby, confirm that the passengers for whom it is booked, never travelled in those tickets. It is strange that IRCTC has not analysed the possibility of the concerned TTE of the train not marking "Not Joined" (NJ) in his chart against the name of the passenger, who actually not travelled, (for whatever reason).
It is not fair that you have not given me any opportunity for being heard (not followed the principle of natural justice) before blocking my user ID. Thus, you denied me the privilege of booking and cancelling tickets, without a valid reason.
Further, after deactivation, i created a new ID anandsracs to book tickets. The new ID was also been deactivated. Thus, you are denying me my right to book tickets through online for no reason.
As mentioned in my previous mail, while touts are allowed to exploit the online reservation, genuine travelers are being harassed by IRCTC.
Considering the above, i would request you to bring the matter to the notice of concerned officials to reactivate my user id and allow me to book tickets. Else, i would be forced to take a legal action.
I would further request you to provide me the name and details of concerned officials, who could help me in this regard.