Yes, it is a total pain as of today.
I had to wait in the queue to get the boarding pt changed.
Yesterday, after a wait of 1 hour, I was told at the counter that I have to write a letter to Indian Railways requesting for a change in boarding pt. And the time was already 7:50pm, near the closing time.
Now I have wait again for one more hour after office, to get the boarding pt changed.
I'm not sure what new rules the officer might talk today.
To put it short, the officers at reservation desk do not want to deal with IRCTC tickets.