[Resolved]  Irctc — Confirmed Tatkal ticket turned to WL ticket and Refund Denied

Address:

Mumbai City, Maharashtra

Dear Sir ? Madam

I have booked aTatkal e ticket from IRCTC authorised agent M/S " Riya Travel & Tours (I) PVT LTD", Mumbai, with the following details :-

PNR No: [protected]
Train No: 6345 Train Name: Netravati Exp.
From: LTT to TCR
Date: 21/02/2010 Class: SL
Boarding point: LTT Resservation Upto : TCR
Quota: Tatkal
s# Name Age Sex Booking Stats/ Current Stats
Coach No/Seat No
1. Babu Jose 39 Male CKWL 29/ Confirmed / 0000

Even though the Travel agent have assured me that the ticket is confirmed, on the travelling day when I checked the status on 139 the ticket status was WL12 ( I have the proof of the same in the form of sms received from 139 ) and my name was not in the reservation chart. I enquired with the T.T.E and he said that the ticket was not confirmed and the ticket refund was already gone to the agent. And hence I was not able to board the train. But when I contacted the agent for ticket refund they said they haven't received the same and they have complained to IRCTC for refund ( IRCTC#3970546). And IRCTC have denied the refund in the pretext that the ticket was confirmed.

I Have made 4 complaints in [protected]@irctc.co.in and I received the stereotyped answer that my ticket was confirmed and hence no refund will be given. O.K, then please tell me why my confirmed ticket turned to WL 12 in the chart and who will compensate for the financial loss and mental stress suffered by me.

Please seriously look into this complaint by accessing the confirmed passenger list available in the Railway system and check whether the passenger name or PNR No: appeared in that. I am sure that you won't find the same and then why refund is denied to me?

I look forward for justice from IRCTC

BABU JOSE