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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 480

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S
solankinaresh
from Anand, Gujarat
Sep 3, 2013
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Sir just i tried to book a seat in from Anand to Mumbai through e-ticketing for 05/09/2013.while processing option for PAY appeared but at the end reservation not done informing that system failure but amount of rs 1282/= was deducted from my SBI acct. Message recived in my mobile is Thank you for using your SBI Debit card 622XX6450 for a purchase worth Rs1282 on POS SBIRCTC at IRCTC txn#[protected]. pl look in to the matter and i request to give a feed back on email : [protected]@yahoo.co.in
Dear sir
I have booked three and half tickets in train no.12728 (SC to RJY) yesterday for journey on 27.5.2014 and the amount debited to my bank account Rs.1027 (Rs.1016.24 ticket cost Plus bank charges). The ID no. [protected]. But ticket not generated. When I checked booked tickets it is not there. I have checked status of failed tickets refunds. I found the above ID no. and noted as "amount not received from bank"-refund requested.
Again I booked tickets for the same persons in the same train for the same date. Again the same amount was debited and ticket generated. The details of ticket is: PNR [protected] and ID No.[protected]. Hence I request you to kindly arrange to refund the cost of ticket booked FIRST TIME.
Thank you
DVRau
Mob:[protected]
Dear sir
I have booked three and half tickets in train no.12728 (SC to RJY) yesterday for journey on 27.5.2014 and the amount debited to my bank account Rs.1027 (Rs.1016.24 ticket cost Plus bank charges). The ID no. [protected]. But ticket not generated. When I checked booked tickets it is not there. I have checked status of failed tickets refunds. I found the above ID no. and noted as "amount not received from bank"-refund requested.
Again I booked tickets for the same persons in the same train for the same date. Again the same amount was debited and ticket generated. The details of ticket is: PNR [protected] and ID No.[protected]. Hence I request you to kindly arrange to refund the cost of ticket booked FIRST TIME.
Thank you
DVRau
Mob:[protected]
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    S
    shashibarc5
    from Delhi, Delhi
    Sep 2, 2013
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    My PNR NO [protected] date of journey 26/07/20013 train number 12262 on which I was filed TDR on 26/07/2013 due to train running late for more than 17 hours and I was not traveled. After about one month of filling of TDR I have not received my amount back till today. I would like to request you to kindly forward my complain to concern authorities.
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      S
      shivrajsharadshinde
      from Pune, Maharashtra
      Aug 25, 2013
      Resolved
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      Resolved

      i was trying 4 time to book the e ticket from saugor to jalgaon jn on 24th aug 2013 & 25 th Aug 2013 due to networking problem, my processing stop after clicking pay, therefore i haven't get any message from irctc, but the charges Rs 211.24 have been deducted 4 times from my account in favour of rail ticket. therefore my total wrong deduction Rs Rs 844.96 paise should be credited in my account.
      Aug 14, 2020
      Complaint marked as Resolved 
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        S
        Sanjay Surve
        from Mumbai, Maharashtra
        Aug 21, 2013
        Resolved
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        Resolved

        Sir, I wished to book a ticket from CSTM to PUNE by 12123 Deccan Queen for 21/8/2013 at around 1330hrs on 21/08/2013. The payment was made through debit card and the amount of INR, 81/= debited from the account (ATM ID 330001) but ticket is not issued stating transaction could not be completed due to reason specifically not mentioned. Later, in another 5 minutes could not book the ticket as the message received as CHARTING DONE.Please do the needful My E-Mail ID [protected]@rediffmail.com
        Aug 14, 2020
        Complaint marked as Resolved 

        Irctc.co.in — amount debited ticket was not issued

        hello my e-ticket was not issued but amount was depited from the union bank of india [transaction id no ;[protected] ] visa card rs ,1350, passenger name , arasu 48m , kumar 48m, mobile no; [protected] / [protected] suresh
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          A
          ali mohammed sarfraz
          from Hyderabad, Telangana
          Aug 20, 2013
          Resolved
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          Resolved

          Sir I have registered with user name sarf65raz. but by oversight email id given by me is slightly incorrect. registration is successful but my password might have gone to the incorrect email id. Have i to correct the email id or can u mail me the password to my correct email id i.e., [protected]@gmail.com. what i have to do. please reply me.
          Aug 14, 2020
          Complaint marked as Resolved 

          IRCTC — about new registration

          I HAV COMPLITED MY NEW ITCTC LOGIN REGISTRATION ON 4 FEB 2012 ...I HAV RECEIVED PASSWORD ON MY EMAIL prajapati.[protected]@gmail.com BUT NOT RECEIVED MOBILE VERIFICATION CODE TILL NOW.......SEND MOBILE VERIFICATION CODE IMMEDIATELY......
          i had tried to register with IRCTC. every thing went well. and i got a message that IRCTC will send activation link and password to the registered email address. but till not received any email from IRCTC. but i received the mobile verification code on my cell phone. plzzz solve it. my user name is HEMUYASSU
          MY NAME SANJAY KUMAR
          i would like to register with irctc to get tickets on line booking
          my e mail id is [protected]@gmail.com
          please give me details for registration and booking on line
          with regards
          R.VENUGOPAL
          14, GEETHA COLONY, 28TH CROSS, JAYANAGAR IV BLOCK
          BANGALORE 560011
          MY TEL NOS ARE[protected]
          AND [protected]
          I COULD NOT ABLE TO UPDATE MY NEW MOBILE NUMBER. WHILE UPDATING IT SAYS IT IS ALREADY REGISTERED. KINDLY HELP ME TO CHANGE MY MOBILE NUMBER..

          WITH REGARDS,

          T.R.SIVAKUMAR.
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            M
            manas92
            from Delhi, Delhi
            Aug 19, 2013
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            Address: Dibrugarh, Assam

            TDR filed against PNR no. [protected] as the train cancelled due to insurgency problem. Almost 20 days has already been passed, but money has not yet been credited for Rs. 5023.00 to my account.

            Your prompt action is requested for the above so that money can be got immediately.

            Regards,


            Manash J Saikia
            Oil India Limited
            Duliajan-786602,
            Dibrugarh, Assam

            [protected]
            [protected]@gmail.com

            IRCTC — Refund money against train cancelled

            My name is Rakesh Kumar I booked my ticket from New Delhi to Ranchi 12/04/10, PNR No [protected]

            date of journey 28/04/10. I cancel my ticket because train was cancelled and TDR file date 29/04/10.

            TDR reference no.ekt[protected] but I am not received my refundable money after TDR file till date.
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              K
              kalash deep arya
              from Kolkata, West Bengal
              Aug 16, 2013
              Resolved
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              Resolved

              Address: West Bengal

              FAILED PAYMENT REFUND STATUS
              S No. Transaction ID Pay Status Reservation Status Total Amount Bank
              1 [protected] Settlement Requested Not Booked Rs 2082 SBI (today in the evening)
              2 [protected] Settlement Requested Not Booked Rs 196 SBI Debit (few days ago)

              sir,actually i have not got my ticket due to failed transaction.i have no money but i have to get the ticket .it,s very urgent and important to gat the ticket now.because it is case of cancer patient.it,s very important ...please help me. i have not enough money to get new ticket becuase amount is deducted
              from bank account .
              please help me......thank you........
              Aug 14, 2020
              Complaint marked as Resolved 

              IRCTC — regarding refund from IRCTC

              Dear Sir/Madam,

              sir i'm sorry to write here but indian railway customre care service is one of the most pethetic services i have come across. since yesterday i have been trying all numbers either they are busy or people are not respondning..i have wirtten mails as well..for reference attached beloww..but their was no response on any mail sent to the concerned person.

              When I tried to book ticket using IRCTC, The Amount of Rs 1012 has been deducted on 29th Aug 2011 as part of Ticket charges has been debited from my Acct. their were three transactions made to book the tickets as the first transaction showed error initialkklly so i thought that was incomplete but later at night i recieved the msg from my bank that the money has been debited into IRCTC account.

              So I am expecting a Total Rupees of 1012 which need to be credited to my Acct by this IRCTC. but still now this ppl didnt came back on this..and i have dropped a mail to the mail id provided by them [protected]@irctc.co.in, which is of no use.

              When I tried Customer care number..its saying “Lines are busy try after sometime” which is what we can expect from Govt Service Org.

              I really wonder how can this ppl lethargic in actioning the things...this is the good example how the Govt org works and they themselve proved they have gone from 'BAD to WORST'.

              I hope you ppl will take proper action and help me in getting this amount.

              Pls find the follow up mails i droped to their id, but still of no use.

              Looking forward to hear on this soon.

              Thanks,
              Shubhra
              Viacom18 media pvt. Ltd.
              [protected]

              [email protected] — refund

              dear sir, my self rajesh hatekar.my user id is rajash456.I had booked the ticket,but the ticket was not booked (twice) and the amount for same has been deducted from my account.Hence requesting for refund of same amount. thanks & regards rajesh hatekar. user id ; rajash456
              Dear Sir,
              I tried to book the following railtickets using my credit card.Though the amount is debited to my card account the tickets were not generated.I observed that the refund was not made so-far for these failed transactions.As such I request you look in to the matter and kindly refund the amounts to my account.

              Tansaction ID Amount
              [protected] 236
              [protected] 452
              [protected] 1232
              [protected] 1272
              [protected] 141
              [protected] 692
              [protected] 352


              Thanking you


              (Gogineni Rajababu)
              Dear sir,

              I request you to kindly refund the amounts to my account for the following failed transactions.

              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]

              Thanking you,

              Gogineni Rajababu
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                G
                Gourav2000
                from Sohagpur, Madhya Pradesh
                Aug 12, 2013
                Resolved
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                Resolved

                Address: Maharashtra
                Website: Gourav2000

                Dear sir

                This ticket Amount not refunded in my Account
                i am call ICICI bank Customer Cear but not satisfied Replay
                please hell me

                Best Regard
                Gourav kadu

                my id Gourav2000



                Ticket History
                Pnr Number: 0 Transaction ID: [protected] Train No: 12988
                Train Name: AII SDAH EXPRES From Station: (ALD) To Station: (BWN)
                Date Of Journey: 11-Aug-2013 Class: SL Boarding: (ALD)
                Resv Upto: (BWN) Date Of Booking: 03-Aug-2013 Total Fare: Rs 366.24

                Refund Details
                Cancelled Date: 03-AUG-2013 Refund Amount: Rs 366.24 Refund Status: Refunded
                Receipt Number:[protected] Refund Date:05-AUG-2013
                Acronyms
                Approved: Approved for Refund Refunded: Refunded in Account
                Sent for Refund: Refund Instructions given to Bank
                Aug 14, 2020
                Complaint marked as Resolved 

                IRCTC — refund amount not created

                i have canceld train e ticket dated on 30 april transaction id [protected] and[protected] on26 april but till irctc not created back my refund amount from [protected]@hotmail.com

                IRCTC — Non Refunding Of Amount

                I HAVE BOOKED railway TICKET online through the website IRCTC on 03/02/2010. The price of ticket was Rs. 569/-.
                The amount is debited 3 times from my bank account and only credited once instead of 2 times. I have contacted customer cell and complaints and i have mailed the scancopy of my pass book with the payment detail at [protected]@irctc.com but only complaint number is given and yet solved my problem as 5 months are gone.
                The complaint no. is IRCTC #1141377
                Please do needful as I m in trouble since last 5 months.

                IRCTC — NOT REFUNDED THE AMOUNT

                Sir I have booked a ticket through INB on 2/2/2011 but the ticket was not booked, the amount Rs-7015 is with the irctc still it's not credited in my bank account where it is to be added on the same day shortly.

                IRCTC — Amount to be Refunded

                Respected Sir,

                I am Nagabhushanam Nukala. Yesterday, I booked a ticket from Secunderabad to Vijayawada for KRISHNA EXPRESS through ANDHRA BANK DEBIT CARD(**** **** 8307) of an amount INR 208/-. But the transaction is uncompleted and amount is debited from my debit card without TICKET has not booked. I had also checked the booked history in my account. There is no confirmation. Kindly refund the amount.

                Thanking You,
                Nagabhushanam Nukala.
                Today morning itself, amount has refunded..

                Thanks a lot for the quick response.

                IRCTC — cancellation amount still not refunded

                Dear sir, i have cancelled the e-ticket from pune to bhubaneshwar on[protected] . but i have not still received the refunded amount in my axis bank account.
                My transaction id.[protected], PNR-[protected], Ticket total amount Rs.3462/-. So please look after that as fast as possible. thank you.

                IRCTC — Amount Not refunded

                Dear Team,

                Dear Team,

                I am Manoranjan mohanty booked a ticket from IRCTC web site . i was booked ticket on 29th Nov'11. Journey from Bhubaneshwar to Mumbai on13th Dec' Departure Time : 07:00AM as per railway rules before 6 hours you can cancel your ticket but, I was try to cancel the same ticket on 12th dec'11 at around 05:30pm, but irctc was not allowed to cancel the ticket.

                After all I was asking to railway department , they told me put the ticket on TDR file & mark a mail to irctc team they will help you. & i have already mail a mail to irctc team but i have not getting any response.

                I have attached the details of my TDR file & mail copy also . after all they told me it will be take another 60days to refund the amount.

                Request you please look the same issue I have facing.

                Below are Details_______

                Traveler Name : Santanu Dey
                : Shwasti Dey

                PNR Number : [protected]
                Transaction ID : [protected]
                Reference No : ekt[protected]
                TDR Filing Date : 12-Dec-2011
                Date Of Journey : 13/12/2011
                Booked On :[protected]
                I want, why railway was declered the cancelation tat time was 6 hours.

                IRCTC — refund not obtained

                my irctc e-ticket (pnr [protected]) was cancelled for w/l status. the amount has not yet been refunded. 4 working days have passed.
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                  P
                  parappavs
                  from Mumbai, Maharashtra
                  Aug 12, 2013
                  Resolved
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                  Resolved

                  Address: Daman and Diu

                  Hello Sir,
                  i have booked a e- ticket for Rajakot exp for the date 03.07.2013 from solapur (SUR) to Vadodra (BRC)
                  the pnr no is [protected] there are Two passenger on this ticket, Ticket not confirmed this PNR Ticket is canceled on 28/07/201 But till date fund is not refund (500 Rs)

                  Nmae- Vishnu Sinhasan
                  IRCTC I D- parappavs
                  Cell No-[protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  I had cancelled my E-Ticket bearing transaction ID No. [protected] on booking date 14/04/2010. But the refund amount had not been credited in my SB A/c till today after five working.

                  refund — irctc

                  dear sir mane 3 ticket bookk karie thi ajj tak clear trip not reffund and cheet me by clear trip i heat clear trip now

                  IRCTC — for refund

                  I am booked a ticket Baruni to N Delhi in TATKAL QUOTA, i make a ticket in wait list in position is 8,9,10,11 WL, last time chart preparation two seat are confirmed and two seat are wait-list, i am filling TDR for refund but irctc not give me a refund, my ticket pnr no.[protected], traveling date- 10- Jun- 2011,Transaction ID: [protected],Train No. & Name: 12553/VAISHALI EXP, Please sir you ive me a correct information about this ticket.
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                    B
                    babudini
                    from Mumbai, Maharashtra
                    Aug 11, 2013
                    Resolved
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                    Resolved

                    Address: Uttar Pradesh

                    sir/mam
                    I have booked ticket IRCTC website to travel in krisak exprees (LKO TO BST)(15008) i booked tickets on 11-8-13,12-8-13 but the payment transaction has failed and they show some error in the server but RS 1205 been deducted from my account and i did not yet.pls help
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    [email protected] — no generate ID but money deduct in my account

                    sir,my irctc id vivaswan99 ,i try to reservation from new delhi to allahabad fro train no.12418 prayagraj exp,but my reservation is not confferm and not generate id /pnr but fund are deduct in my account rs.879.01on[protected] acct no.[protected] union bank of india.
                    SIR IBOOKED IRCTC WEBSITEON 24-8-13BY 12737TRIAN KAKINADA-SECBAD 2AC BUT TICKET NOT BOOKED TRANCAION FAILED AMOUNT 2252/RS DEBIT MY SBI BANKACCOUNT MY TRANCION ID[protected] PLEASE VERIFAY SEND ME PAMENT TO MYBANK ACCOUNT
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                      N
                      nutan41
                      from Mumbai, Maharashtra
                      Aug 10, 2013
                      Resolved
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                      Resolved

                      Sir/Madam,
                      I booked a ticket for my mother in law in train no - 12397 from Gaya to Delhi dated - 27 July 2013. Journey date was 31st July 2013 in 3 tier A/C , PNR no : [protected] . At the time of booking , ticket status was RAC 8. On our journey date when we reached to the station, we came to know that after chart preparation our ticket status changed from RAC to waiting. As it was e-ticket, we were told that ticket will get automatic cancelled. we had an emergency to reach to Delhi, so we booked a tatkal ticket for next day.
                      Till Today, I have not received my money back for the 31st July ticket. So I had the loss of: my one day + taxi fare from my home to railway station + Ticket charge of 1132/- + tatkal ticket charge of next day.

                      Please help me.
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        K I R Murty
                        from Pune, Maharashtra
                        Aug 6, 2013
                        Resolved
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                        Address: Goa

                        Now it is 8.20 and the internet booking is not open and says it opens at 8.00. While denying me the booking the railway booking counter books tickets to my disadvantage.Please ask explanation why this is done and assuer me booking for Oct *th to Bhubaneswar from vasco
                        kirmurty
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        IRCTC — Internet booking

                        dear sir
                        i tryied to booked my tatkal rail ticket throurh IRCTC web site but at the time of 8:am to 8:20 am the service not available so how can i booked my rail ticket online while on the same time railway counter booking is going on ,

                        plz help us to protect this tipe of fourd service

                        thanks & regards
                        praveen
                        wanted to book two tickets to Bhubaneswar from Vasco At 8.00am the booking is not open till 8.35am and when I want to book it says the booking is outside ARP. Pray what is ARP and how do we book the tickets on internet. The counter booking must be exhausting the tickets and what justice
                        kirmurty
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                          I
                          illaku
                          from Mumbai, Maharashtra
                          Jul 31, 2013
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                          Address: 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi 110001., Tamil Nadu
                          Website: www.irctc.co.in

                          hai...my irctc account has been deactivate on 30th july in an attempt to book tickets...i request you to re activate my user id so that i can use for further bookings in railways...
                          my use login id: illaku
                          my mail id:[protected]@gmail.com

                          Indian Railway Catering And Tourism Corporation LTD. — refund my account balance

                          Dear Sir,
                          I would like to inform to my self Mansi garg , booked a ticket on july 11, 2013 for the date of July 19, 2013 from NDLS to MAS whose pnr no is [protected]. this ticket i have cancelled on July 17, 2013 ticket has cancelled but money is not refund.
                          Dear Sir,


                          Thank you for writing to SBI Cards.

                          We would request you to contact IRCTC team at [protected]@irctc.co.in for your request mentioned in your communication.

                          Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.



                          Yours sincerely,



                          Sneha Arora - Customer Service
                          Dear Customer,

                          Thank you for writing to us.

                          Our Team is working on your query and shall revert to you through a call or an e-mail within 5 working days. Should we require more time for further investigation, we will keep you informed.

                          1. To help us respond faster, please mention your SBI Card number and contact number in the correspondence. In case these details have not been included, please provide us with the same by replying to this e-mail.

                          2. The reference number of your case has been mentioned in subject line of this correspondence. For faster tracking of your future communication, please revert to us without changing this subject line.

                          In case you are not satisfied with the resolution offered, you may write to "Senior Manager, Customer Services" at rupali.[protected]@ge.com


                          At SBI Cards, we are committed to make your life simple and we thank you for giving us this opportunity to serve you.

                          Yours Sincerely,
                          Manager
                          Customer Services
                          SBI Cards
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                            T
                            Tuhin Dutt
                            from Kolkata, West Bengal
                            Jul 29, 2013
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                            Address: NIMTA,NADIKUL ROAD, North 24 Parganas, West Bengal
                            Website: www.irctc.co.in/

                            I booked 3 tickets on 26 july 2013 & 3 return tickets on 27th july through internet banking using SBI accont, the ticket charges were deducted from my account at same the time.
                            But after one day i.e. 28 july 2013again Rs 30(each ticket Rs 10)& 29 july 2013 again rs 30(each ticket Rs 10) was deducted from my account showing
                            "28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4734740Commission of IGK47 10.00 "
                            "28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4827401Commission of IGK48 10.00 "
                            "28-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4735996Commission of IGK47 10.00 "
                            "29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4922994Commission of IGK49 10.00 "
                            "29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4893162Commission of IGK48 10.00 "
                            "29-Jul[protected]Jul-2013) DEBIT ICD[protected]IGK4893674Commission of IGK48 10.00 "
                            What is This?
                            Refund my money as possible as and do provide me the details amount the deduction of the amount after one day for the transaction made a day earlier. Why its happened?
                            I WANT TO REFUND MY MONEY AS SOON AS POSSIBLE......

                            Idia — hide

                            sir my number has been drop any where in nilokheri(karnal, haryana)
                            my name rajinder singh. my mobile number [protected]. this number has drop.
                            please deactivete this number.

                            IRCTC — Excess Money Charged

                            Dear Sir,

                            On 23rd May 2010 i was travelling from banglore city to mumbai in Udyan express and i had a very bad experience on the banglore railway station. The irctc employees who sell on movable trolleys were selling mineral water at Rs. 15/- per bottle instead of the printed price of Rs. 12/-....assuming they sell 1000 bottles a day these buggers would be making a whopping 1 lac rupees a month....there is no accountablity or check by the railway authorities..whom to be complained??

                            Rgds
                            Vishal

                            IRCTC SHOPE — EXCESS CHARGE

                            SIR ON 19 JUN 10 I HAD EXPERINCED AN EXPERINCE AT CHENNAI CENTRAL PLAT FORM NO 6 SHOPP NAME BALAN NATURAL FOOD ( B NATURAL FOOD), HE CHARGED 5 RUPEES FOR A TEA WHERE AS THE DISPLAYED RATE FOR TEA WAS 4 RUPEES,

                            Railway — railway irctc

                            dear sir
                            hello
                            sir my name haleem ,i m from lucknow india.
                            i proud of that i m indian. but i hate crupption .my problem is railway irctc cruption .8 am to 8.30am always server down...then open server tillnow all ticket booked...its black marketting .

                            i m sending you irctc link plz u chk and solve this problem,
                            https://www.irctc.co.in/

                            thx
                            regrd
                            mohd haleem
                            lucknow ,
                            india
                            [protected]

                            Indian Railway — Unwanted charging

                            Iam a frequent traveller in train . But in trivandrum they charge ten rupee for two hours for staying in higher class waiting room. Iam not been charged any time in other cities/states. Please urgently look in to the matter. They never give bills but after fighting with the counter person and got the bill. Iam here with attaching the copy of the bill.
                            respected sir
                            i was reserved a ticket from vizag to markapur through railway on line booking system irctc taken money from my account but ticket not given
                            RESPECTED SIR
                            IWASRESERVED A TCKET FROM VIZAG TO MARKAPUR THROUGH IRCTC ON LINE BOOKING THEN IRCTC TAKEN MONEY FROM MY ACCOUNT BUT TICKET NOT GIVIN TO ME
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                              R
                              r_chetanjain
                              from Mumbai, Maharashtra
                              Jul 23, 2013
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra
                              Website: www.irctc.co.in

                              Hi,

                              I had booked TO n FRO tatkal tickets from IRCTC website, PNR details listed below...

                              Journey 127/2013 : BCT - SUNR - [protected]
                              Return Journey 13/7/2013 : SUNR - BCT - [protected] ( Boarding VG )

                              TDR :ekt[protected], ekt[protected]

                              The train from BCT supposed to leave 12/7 at 8:25pm got delayed by 9hrs on 13/7 at 5:45.. As my return journey was on 13/7 ( same day of late departure ) I filed for a TDR for both TO n FRO journey as the delayed train would reach the destination on 13/7 at 4:30pm and my return train was scheduled to departure at 7:30pm and I can't afford to complete the work and catch the train...

                              Now in reply to the TDR filed, IRCTC says that confirmed tatkal tickets cannot have a refund for the return journey... This just doesn't make any sense as the cancellation was because of the late departure of the train from BCT and not from my part...

                              Therefore i would request some from IRCTC or Western Railway to look into this matter and get me the refund processed for both journey's...

                              Chetan Jain
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              IRCTC — IRCTC - TDR Refund

                              Hi,

                              I have booked an i-ticket, and journey date being 10-Nov-2007 (Vizag to Mumbai CSTM, 3A). On the date of journey, since my ticket status was in WL, i had cancelled the ticket, as guided by TICKETING OFFICER, in Visakhapatnam.

                              The original ticket was deposited there and the TDR receipt was sent by Blue Dart courier to Chief Commercial Manager (Claims & Refunds), E.Co.Railway, Bhubaneswar on 27-Nov-2007. After the scanned copy of TDR receipt to IRCTC ([protected]@irctc.co.in) on 20-Feb-2008.

                              Since that date i have called serval times to IRCTC TDR contact centre, sent serveral mails and there is no response. Every time i get to hear that reminders have been sent to the concerned, but there is no action. Even i have got physcial copies of those reminders but they do not help.

                              God knows who can help me in this. The refund process is disgusting & hopeless.

                              Please do the needful.

                              Regards,
                              SaiRam
                              my Pnr Number: [protected] date : 29-Apr-2011 ticket is cancelled. but still date money no refund pls check and relish my fund
                              thank you


                              athil moolapermal

                              IRCTC tickets — TDR Refunds

                              Sir,
                              The IRCTC has got a unique way of doing fraud with customers who file for TDR.
                              It has happened with me twice for a e-ticket which i cancelled after the charts were prepared.
                              They have a very simple reply stating that the customers had travelled.
                              One for PNR No. [protected] of which the message i have attached below and one for PNR No. [protected].



                              On Sat, 01 Oct 2011 13:06:19 +0530 wrote
                              REGRET

                              Dear Customer,
                              With Reference to your PNR No:[protected], we regret to inform you that refund is
                              not admissible as informed by Railways through their letter no : RF/IRCTC/10-
                              11/348/02.09.11/CR
                              and the reason being : 511-CR/55 As per records Passenger(s) travelled on the
                              ticket.The case is repudiated.
                              In case you require any further assistance, please mail us at
                              [protected]@irctc.co.in or call us on[protected]
                              With regards,
                              TDR TEAM

                              IRCTC — DELAY IN REFUND OF TDR FILED.

                              SIR,
                              I HAVE FILED TDR ON 25TH AUGUST2011, FOR REFUND OF TICKECT NOT CONFIRMED & NOT TRAVELLED.REF NO. ect[protected] & PNR NO.[protected].
                              AFTER LOT OF EFFORTS IT WAS CLEARED BY CENTRAL RAILWAY, MUMBAI VIDE FILE NO. 40/81/11/12E5.
                              FOR THIS I HAVE TAKLED SO MANY TIMES BUT NOBODY IS REPLYING FOR THE PAYENT.
                              AS PER THE IRCTC RULE REFUND SHOULD BE SETTELED MAX. WITHIN 90 DAYS.
                              MY TDR IS FILED ON 25TH AUG2011, HOWEVER THE REFUND IS NOT YET BEEN GIVEN.
                              MAY KINDLY DIRECT THE CONCERN TO REFUND ON PRIORITY,
                              N G CHAVAN.
                              CELL NO. [protected].
                              Dear Sir,

                              This is to inform you that I had filled the TDR on 25.Nov.2016 @ 15:36:52 hrs screen shot attached FYI

                              PNR :[protected]
                              Cancellation ID :[protected]
                              Status :CR Repudiate
                              TDR : AG[protected]

                              I had to board the train on 25/Nov/16 @ 12:55 AM from ALD, Train was late more than 25 hrs, I had done the cancellation on 25.Nov.2016 @ 15:36:52
                              Train reached the ALD station on 26 /Nov/ 02:30 AM

                              Why there is such status in IRCTC for no refund. I want my full refund on immediate basis.

                              All the necessary docs are attached for the ref.

                              Regards
                              Akash Sachdeva
                              [protected]
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                                M
                                matinmkhan
                                Jul 21, 2013
                                Resolved
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                                Resolved

                                Address: Maharashtra

                                Hi,
                                Please activate my irctc account matinmkhan
                                It was deactivated by IRCTC.
                                I have never used this account for any Fradulent activities. I had not used this account form last year. i want to used my irctc account for ticket booking
                                I am supposed to travel on 29 August and need
                                to get the printout of the same, which I will not
                                be able to do incase of deactivated account.
                                I had mail to IRCTC Customer care mail to reactive my account but havent got any response yet.
                                Please help.
                                Thanks & Regards,
                                Matin khan
                                Aug 14, 2020
                                Complaint marked as Resolved 

                                IRCTC ACCOUNT — activate my account of irctc

                                My no-[protected] (ksvkrishna)
                                Dear sir,
                                .I create an account on irctc.co.in i made a ticket in that account so kindly re activate my account. my account ID is KSVKITTU. if it is not possible trans war my e ticket to KSVKRISHNA ACCOUNT
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                                  N
                                  N Srivastava
                                  from Ludhiana, Punjab
                                  Jul 19, 2013
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                                  Sir just i tried to book a seat in himsagar exp.from agra cantt to ndls through e-ticketing for 21 Jul 13. while processing option for PAY appeared but at the end reservation not done informing that system failure but amount of rs 291/= was deducted from my SBI acct no. [protected] pl look in to the matter and i request to give a feed back on mobile no. [protected]
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                                    N
                                    Nivsingh
                                    from Delhi, Delhi
                                    Jul 18, 2013
                                    Resolved
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                                    Resolved

                                    Address: Delhi

                                    I have booked e-ticket, Bhubneshwar Rjdhani Exp, Train no.22823
                                    Tansaction ID- [protected],
                                    PNR- [protected],
                                    scheduled departure[protected]
                                    from BBN to NDLS
                                    class 3AC
                                    date of booking[protected]
                                    i have been trying to cancel it but it is already saying that chart is prepared.i have been trying to file TDR but it is showing some javascript error.
                                    Kindly fie TDR as soon as possible
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    I am getting same error like you, if i try file TDR, if select "Cancel E-Ticket /Refund" or Booked History and continue to File TDR .

                                    So try below method

                                    Login irctc.co.in(booked account) > My transactions > File TDR ..Select ticket and reason to file TDR .
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                                      I
                                      iqbal61
                                      Jul 12, 2013
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Oops, your booking didn’t go through

                                      Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens.

                                      Reason for failure as indicated by IRCTC:
                                      User is pending for verification. Booking not permitted.

                                      We will process a full refund immediately and you will receive an email confirming the same.

                                      Once we have processed your refund, the amount will be credited to you (please be patient—banks can be ponderously slow—your refund may take up to 14 working days to be credited to you)

                                      Your failed booking trip id is [protected]. We suggest you keep this number handy whenever you call us to check the status.

                                      Got questions or concerns? Call (7 AM to 10 PM - Indian time)

                                      +[protected]Std Local / STD charges apply)
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      As per the instruction i have followed all steps to book my ticket through cleartrip. But after the payment transaction successful. i got the error. This is very bad. It was the the very urgent to travel and in my card the amount already deducted. I had money to book ticket only. This is not fair. This should not happen to any one like me.
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                                        S
                                        Sindhura Narayanasetti
                                        Jul 9, 2013
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                                        Address: Bangalore, Karnataka

                                        Hi Team,


                                        I have seen many failed transcations and was not able to help myself as the amount has not been refunded at all.

                                        i have made most of the transactions thorugh my HDFC Bank and i have checked with them.

                                        They mentioned that the amount has not been decucted from thier HDFC accounta,and has been transferred to IRCTC for all of these failed transactions,so they will not be holding any responsibiility.

                                        i have checked all my old transactions and havent seen any refunded amount from your side or either from the bank side.

                                        My irctc id: Sindhuspl

                                        [protected] Payment Settled Not Booked Rs 426 SBI
                                        [protected] Settlement Failed Not Booked Rs 426 SBI
                                        [protected] Settlement Failed Not Booked Rs 366 ICICIBANK
                                        [protected] Settlement Failed Not Booked Rs 326 HDFC
                                        [protected] Settlement Failed Not Booked Rs 647 HDFC
                                        [protected] Settlement Failed Not Booked Rs 406 hdfcvbvpg
                                        [protected] Settlement Failed Not Booked Rs 825 ICICIBANK
                                        [protected] Settlement Failed Not Booked Rs 825 HDFC

                                        Please let me know how can this issue be resolved.I just wanted a very clear clarification of who has to be responsible for this ,and who will be refunding the amount,s this is not a less amount

                                        Please note that i have already checked with bank for the failed transactions.they mentioned that it has been credited to your account.
                                        Please clearly check with the bank and let me know as i cant again get stuck between both the ITCTC and Hdfc bank in verifying the status

                                        IRCTC — no refunds due to failure

                                        DEAR SIR,
                                        I GOT THIS MAIL FROM IRCTC.BUT NO REFUNDS SO FAR WHAT SHOUL I DO AND WHOM SHOULD I MAKE A COMPLAIN.OTHER WISE I WILL GO CONSUMER FORM.THIS IS LAST OPTION .
                                        (Dear Customer,


                                        The refund of Rs.740/- for the transaction tried by you under reference no.[protected]
                                        which has failed and later found that the payment has been debited to your
                                        account has been credited to your account on 07-Mar-2008.

                                        We suggest you to please retry the transaction, if not booked already.
                                        The booked tickets history can be checked to view the list of all tickets
                                        booked by you.

                                        Warm regards,

                                        [protected]@irctc
                                        )
                                        Dear Sir,

                                        I booked a ticket through IRCTC dated 7th july 2008, my ticket was not booked in first attempt, the amount has been deducted from my account Rs. 2045.Although my ticket was booked in second attempt with the same amount again deducted.After a lot of call to cc and emailing there is still not any possitive response from your part.I request you to kindly refund my amount which has been deducted from my account twice.
                                        USER ID: delhittes

                                        Regards
                                        Akarsh
                                        Today I booked for train no 1010 from pune to dadar on 19.01.08.
                                        payment deducted from my HDFC account.
                                        Confirmation of ticked not received

                                        IRCTC — NO REFUND OF FAILED TRANSACTIONS

                                        I HV MADE 6 TRANSACTION WHICH ALL R FAILED TO BOOK MI TICKET FROM WHICH 3 PAYMENTS R GET REFUND AND 3 R NOT CREDITED TO MI DEBIT CARD ISSUED FROM STATE BANK OF INDIA.. SO PLZ TAKE ACTION ND NOTIFY ME.

                                        THANKING YOU
                                        RAHUL

                                        IRCTC — no refund for failed transactions

                                        Respected sir, madam,
                                        While bookin tickets through IRCTC online i have had many failed transactions, for the refund of amount i contacted HDFC bank which is the bank for my amount deducted account, but thay say it has been approved by them and the IRCTC customer care should respond for the same.

                                        I kindly request you to look into the matter and refund the amount deducted.I also give the transaction ids for the failed transactions along with the respective amounts.

                                        [protected] Rs 334
                                        [protected] Rs 418
                                        [protected] Rs 155
                                        [protected] Rs 302
                                        [protected] Rs 262
                                        [protected] Rs 258
                                        [protected] Rs 351
                                        [protected] Rs 351
                                        Respected sir, madam,
                                        While bookin tickets through IRCTC online i have had many failed transactions, for the refund of amount i contacted Syndicate Bank bank which is the bank for my amount deducted account, but thay say it has been approved by them and the IRCTC customer care should respond for the same.

                                        I kindly request you to look into the matter and refund the amount deducted.I also give the transaction ids for the failed transactions along with the respective amounts.

                                        Transaction ID : [protected] Amount : 568.
                                        Transaction ID : [protected] Amount : 568

                                        IRCTC — NOT REFUND TRANSACTION AMOUNT

                                        SIR,

                                        YESTERDAY I.E.6/1/12 , WHEN I WAS BOOKING RAIL TICKET OF MY WIFE BABITA AGE 35 , FM DELHI TO AJMER IN SL CLASS , ON THE TIME OF PAYMENT THROUGH MY SBI DEBET CARD SUDDENLY MY TRANSACTION HAS FAILED BUT A SUM OF Rs 227/- HAS BEEN DEDUCTED FM MY ACCOUNT THROUGH TRANSACTION ID NO. [protected]. TODAY I HAVE CHECK MY ACCOUNT BUT NO REFUND SAID AMOUNT TO FAILED TICKETING. MY MOBILE NO IS [protected] . KINDLY REFUND MY AMOUNT IN MY SBI ACCOUNT. I WILL BE EVER THANKFUL TO YOU.

                                        MAHESH
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