Irctc — No one is present for inquiry in railway station

Address:

Bangalore, Karnataka

Hi,

Yesterday I went to drop my wife & my Mother to Yeswantpur railway station (they are travelling to Bijapur). We left our home at 6 PM train time was 7-30 PM (from my home railway station is 20 mins journey) because of traffic we reached railway station at around 7-20 as Platform ticket counter was very crowded & only 10 mins left i have not taken platform ticket. I went inside & searched TC or any Railway employee to ask which platform train will come no one is present either in platform or in office. I have searched all platform for my train no clue then again i came back to 1st platform then i asked one TC he told he don't know ask in office, I went inside office no one is there. then i asked one passenger he told it will come on 5th platform i went there train came. When i am coming out of the station a person who is civil dress stopped me & asked me platform ticket, I told him my story why i not took ticket. he told its not our problem you have to pay 255 rupees. he caught 2 more person from them he took 300 rupees for two person.

The person who spent 700 rupees to book ticket will not purchase 5 rupees platform ticket ???????