Irctc — Not receiving of shubh yatra card

Sir/Madam,
I had applied for SUBH YATRA CARD on 21.12.2012 and got subh yatra card membership no.[protected] but till date haven't received the physical SUBH YATRA CARD.I have complaint many times on[protected] and [protected] & they replied do mail on [protected]@irctc.co.in and i did , but after so long i have got a reply from irctc.[protected]@sbicard.com detail pasted below:
'' February 22, 2013 Dear Ms. Kumari, This is with reference to your communication dated February 20, 2013. Shubhyatra Card Related: We wish to inform you that your Shubhyatra card was dispatched at your mailing address but same has been returned to us. Further, we are glad to inform you that we have re-dispatched your Shubhyatra card at the mailing address mentioned below: - H.NO.1581, SECTOR-64 MOHALI RUPNAGAR - 160062'' but till date i have not received the same.
Later on i asked for dispatch no. but they unable to provide and now i am completely fed up of IRCTC services.
Lastly i have lodged a grievances on PG pgportal.gov.in,Registration No. MORLY/E/2013/02320 on 18th march but even after Reminder-4 no any reply leading resolution of my problem has been received.
Kindly do the needful so that i can get the SUBH YATRA CARD. Thanks..