Irctc — TDR Refund rejected by IRCTC

I purchased 4 tickets for travelling Delhi to Jabalpur (Train 12412, Gondwana Express) on 22.06.2012 through the agency 'Rahii Tours & Travels Waltrav International Online Suvidha' for 3 rd ac. Out of which 2 tickets were confirmed and 2 were under partial waitliste. My name 'Kavita Jaggi' was under partial wait list. I did not travel due to absence of confirmed ticket. I informed the agency to file TDR immedeatly and they did also. The TDR filed has transaction id [protected] with PNR no. [protected] dated 25.06.2012. After 3 months since them, I contacted the booking agent and he informed that my TDR refund has been rejected. I dont understand how is it possible since I did not travel on that date. Pls look into the matter and resolve asap, this is really frustating.

Kavita Jaggi