Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I tried to book a tatkal ticket for my son. When i logged in it was showing available seats 104. then after putting in the passenger details it took 30mins to load the verification text. by that time the seat had gone into waiting list 38. what kind of a lame and worthless website is this??? it cannot load one verification text.. what about the inconvience caused to me and my son????

hi i m bikash jha tried to book a ticket from lsi to anvt but unable to book due to some error msg i got from ur end. my a/c has been debited and still i don't know that why ticket has not been booked . if ticket is not booked pla refund the money than pnly i can try next time.

thank u

bikash jha
cell:- [protected]

I tried to book railway ticket in tatkal through IRCTC for last one week . Unfortunately it took atleast 15 minutes to just login and after that if you search for trains it shows "Service Unavailable". this thing happen to me everytime i tried to book tatkal ticket. I hope Consumer court should take this matter seriously because most user suffer this problem everyday. This is a fraud going on with the help of software engineers who maintain the server of irctc. If this fraud is unleashed , millions of individual user will get the benifit of this service. For just the greed of few person most people are hopeless of Railway tatkal ticket.

sir i have booked a online ticket on 7-4-2012.from new delhi to varansi .money debited but ticket not bookedand money is not refunded yet. and user name by which ticket i make booking of ticket is nkrtygh. so please take action sir.

sir
yesterday(11 april 2012) i have booked 2 ticket (bhumika verma and shivani verma) from irctc website from kota to jaipur (kota - jaipur passenger 21 april) my money rs 184 is deducted from my account but the ticket is not booked therefore i request you to pls refund my money back on my pnb account [protected]

Hello,

Today (11/04/2012) I have done an online transaction to purchase a ticket on 57651SC RAL Passanger Secundrabad to Repalle boarding on 13/04/2012 for TRaghavendra Prasad. Unfortunately after the payment was made through UNION BANK OF INDIA payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
T RAGHAVENDRA PRASAD
[protected]

I booked my ticket sleeper class through IRCTC on 17th june 2011 using sbi debit card. The transaction failed but Rs323 /-was deducted from my sbi account and has not been refunded.
transaction id : [protected]
The refund ticket is showing the payment is not recieved from bank.
How can i get my money back? Please help.

Jobin Varghese
date of journey:27th july 2011
resv. frm; vbl to dhn
cls; sl
train no.:13352

Dear sir,
my name is keshav anand and i m a user of irctc ticket booking.i had a ticket from anvt to bgp in garib rath,train no.22406.pnr[protected]. on 19tn dec 2011.but on the date my train got cancelled and after the cancellation of the train i had filed tdr through my irctc id on31st dec 2011.but now after more than 90 days my amount is not refunded by railway.the amount was rs1910 an i had made payment through sbi debit card.when i talked to irctc coustmer care they told me to register a complain on [protected]@irctc.co.in.
sir plz take an action towards my complain....

https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broad...⇄
Hello,

Today (09.04/2012) I have done an online transaction to purchase a ticket on 12604 Chennai exp error has show as "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄
Pls ;refund my amount or send ticket pls

Rajasekhar

I booked the rail ticket from secunderabad to Warangal in Satavahana Express / 12714 on[protected], PNR : [protected]. Status when booked was : WL 14 / WL 2, WL 15 / WL 3, WL 16 / WL 4, WL 17 / WL 5

Ticket status was CONFIRMED (CNF) when checked online(06-Apr-2012 - Morning) and even checked via SMS, status shown CNF.. After reaching railway station our ticket status showing WL 6, WL 7, WL 8, WL 9.. i am shocked of this and approached rly team, they said as they cant do anything since this ticket booked online as asked me to file a complaint. Because of this IRCTC cheating my journey with my family got disturbed and myself and my family was suffered to travel by other train..

I am wondered of ticket reservation status, it should be same as at time of booking or should be low... i dont understand the ticket status gone beyond the booking time status after chart preparation.

could you please guide me how to file a case on IRCTC...

thanks
Vijay

Since irctc tatkal ticket booking is always sought after option for last minute bookings I got myself ready at 7.45 am in order to carry out booking for matsyaganda express from madgaon to lokmanya tilak terminus.

After a lot of struggle (site going down, site not responding, not being taken to payment gateway) I managed to find that the availability for sleeper class was 66. I immediately entered pessenger details and made payment through ICICI net banking.

The bank confirmed the payment but irctc was not ready to accept the payment. I logged in again to my bank account and found that rs. 390 has been deducted from my account by irctc.

I wrote an email to irctc and the response was /" As your payment status for [protected] was not communicated by the payment gateway in time, the ticket booking DID not materialize./"

Irctc is cheating the retail customers through such scams and providing good service to 'ticket agents' by accepting bribes from them.

Hello Sir/Madam,

This is completely not fare with irctc.co.in web page. It takes almost life to open the webpage. If supposed the page loads, it opens with errors. It won't highlight option, it won't booking details, nothing. Option highlighting to make payment is a dream.

I understand that it is a wide network spread around India, however they should maintain the servers in proper manner. If you do not enter a keyword within 30/60 seconds the page automatically expires. you have to wait for a while for the the keyword to highlight itself. If the site doesn't allow to enter/take the keyword, then how will the transaction complete.

It's just waste of time sitting in front of the site to load and complete transaction. I'll never use this site again, inspite I'll prefer the booking counter. They are better than this website.

I would suggest to shut down the website when it is of no use to public. I am sorry if i'm rude, but I have missed my important travel due to this reason. Website is the culprit. I would never trust this site again.

If possible take action regarding this.


Regards,
Pankaj.

MY TDR REFUND YET NOT SOLVED
AFTER MORE THAN 5 MONTHS IT YET SHOWS TDR Status: "Forwarded To Railway"
PLEASE PROCESS THE TDR FAST....
TDR DETAILS BELOW---

Reference No: ekt[protected]
Transaction Id. [protected]
PNR Number. [protected]
TDR Entry Date 25-Oct-2011
Status "Forwarded To Railway"

PLEASE SOLVE IT SOON AND PROVIDE MY RETURN

I had booked a ticket from Tuticorin to Bangalore on 05.04.2012 by Tuticorin Express on 30.03.2012 and the pnr no.[protected] and the transaction id no. [protected]. the cost of the ticket was Rs. 182/- and Rs. 10/- totalling Rs.192/- . But the cost of
the ticket is debited to my account twice i.e. 30.03.2012 at 13.26 hrs and again 13.38 hrs. I request you to please refund cost of
excess debited to my account no.[protected].

I appreciate you are looking into the matter and get the refund without any delay.

Thanking you.

I have attempted to book e-tickets by New Delhi Kalka Shatabdi on 2 occasions. Each time the payments were made through citibank credit card and SBI online banking and amount deducted from my accounts each time.. But the transaction did not mature and e-ticket could not be generated.
Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12011
Train Name: KALKA SHTBDI From Station: (NDLS) To Station: (KLK)
Date Of Journey: 20-Apr-2012 Class: CC Boarding: (NDLS)
Resv Upto: (KLK) Date Of Booking: 03-Apr-2012 Total Fare: Rs 2345.00

Refund Details
Payment Not Received From Bank

Attempts to recover the debitted amounts from Citibank, IRCTC and SBI have failed.



Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12011
Train Name: KALKA SHTBDI From Station: (NDLS) To Station: (KLK)
Date Of Journey: 20-Apr-2012 Class: CC Boarding: (NDLS)
Resv Upto: (KLK) Date Of Booking: 31-Mar-2012 Total Fare: Rs 2345.00

Refund Details
Payment Not Received From Bank

Hello Sir/Madam,

Am Lakshmipriya from chennai. (4/4/12) Tonight 10 pm my father missed the train from trichy to chennai at 10 am train timing, but the train has been moved on befpre 5 min. He came here at 10 pm. So i called to irctc chennai customer care no and delhi customer care no also. but No one to reply. Then y activating customer cares. We don get the help at what time we need. Its service too poor.Wat we will do i[censored]rgent means pls take care of our problems.

Guys myself Vishal and i made a booking from hyderabad to vizag using irctc tatkal process and while making the booking the transaction failed and that was for godavari express which was available for confirmation, however as the transaction failed i made a booking through garibrath which was under wait list and that ticket was successful for wait list and i got a msg from bank stating amount got debited from my account, however after 5-6hrs i get a msg from banker saying amount is debited from my account towards godavari express and i arranged sleeper class bus from travels as the garibrath was under wait list and when i got a confirmation towards godavari i called up the cust care of irctc and spoke to MS> NEETA OR NEETU and she told me to cancel the tatkal ticket and send email to irctc and refund will get processed as the technical issue was der was their website. I followed the same procedure and later cust care ppl decline d for refund saying as per railway rules tatkal ticket cannot be refunded no matter whatever is the situation and when i escalated it further and had discussions with supervisors nobody was able to help me inspite of their employee provided wrong communication. If she would have told me that ticket would not be refunded i would have cancelled the sleeper class bus and travelled by godavari express itself. When i sent emails to them they do not respond, when i sent email to their AGM RAJIV GUPTA he doesn't reply at all. With my sources i got his mobile number and i called him up and had a word with him he says we conveyed to you what we want and we cant do anything, being AGM he is so least bothered to even reply to emails what customer send to them. Such kind of persons should not be in system who cant communicate with the people who are paying their company out of which he is earning his bread and butter by taking the salary. If we do not use this mode of booking tickets then these people will not even have jobs as they are not doing their jobs correctly and says we are sorry for the mistakes done by their own employees. I wish the contract should end soon with these people. As this is a govt based company they are so much least bothered as they got the money already out of me. But guys be rest assured if these people will not refund me, trust me Indian Railways is going to have big time loss from my end which will happen very soon. When you call this call center, ensure you record the calls as this people will provide false information in most of the cases.

my trasation id
[protected]...........412....ICICI Bank
[protected].........412......ICICI Bank
[protected].........412.....ICICI Bank
[protected]............412
[protected]......412
[protected].........142
[protected].........142 all this amou nt was failed to settelement please refund further amount to my account

Dear Sir,

In the morning of 2 April, 2012 I was booking the ticket from anand vihar to allahabad from jharkhand express
but ticket was not booked and I tried two times but irctc showing the (Sorry,Connection Problems Please try again-200.) 1st time and showing (REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do...⇄ 2nd time and no tickets was booked but both times money deducted by my SBI Accounts i.e.
Account No.[protected] Brang K.G.Marg New Delhi
deduction description of my sbi account:

02-Apr-2012
(02-Apr-2012) POS PRCH
POS[protected] IRCTC 294.00
02-Apr-2012
(02-Apr-2012) POS PRCH
POS[protected] IRCTC 294.00

please help to send back my deducted money.

thanks,
regards,

gaurav rajput
[protected]

when i tried to open my account of npdesai99 in irctc site it shows the account does not exist. i have written a complaint 15 days before also, still my account is not activated, when i tried to open new account it shows that my mobile has been registered ,and new account could not be opened.
as my mobile was registered with my old account , you ask for a new mobile no for registering new account, why should i change my mobile no for new registration .mobile no is [protected].
pl do the needful as my account is existing from last 2 month.
thanking you, NITIN DESAI.