1. I am working with Railways and was traveling on train no. 18507, Hirakud Express on 27.08.2014. Following is my complaint.
2. I had placed order for three vegetarian meal. The meal was served in one aluminium plate type casserole with three compartments. There was boiled rice, simple mixed vegetable, dal and two parathas. One glass of packed water was also given. It is clarified that nothing else was given like salad, curd, any dish of paneer and also the meal was not served in plastic tray with separate aluminium container for individual items like rice, dal, vegetable etc.
3. The waiter had asked for Rs.83/- per meal. When bill was demanded he produced bills for mutter paneer, rice, dal, parathas each with qty as three nos. totaling Rs.249/- i.e Rs.83/- per meal. This bill was not honoured by me and then another bill of Rs.249/- @ Rs.83/- for veg meal was given.
The caterer is Roop Caterer and from one leaflet of caterer lying on the floor which I got from the TTE I called at [protected] to register my complaint. The Pantry manager was called to bring the complaint book which he did not bring.
4. Scanned copy of the bill may be given if required. Photo is enclosed.
Sumeet Kumar Sinha
Sr.Div. Materials Manager,
SEC Railway, Bilaspur. Mobile [protected]
PNR NO.[protected]
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