Indian Consumer Complaints Forum.
Through your forum we intend to draw the attention of the IRWO Authorities in New Delhi to the plight of the Allottees of the IRWO Kolkata Phase IIIA project at Rajarhat, Newtown.
After allottment of the flats by lottery in September/October 2008 letters were issued for taking possession of the flats by 31.12.2008. Full payment for the flats was taken at the same time. Also it was mentioned that failure to take possession by the owners would be penalised and an administrative charge would be levied.
There after there was no communication from IRWO and the date came and went by the flats were not ready neither was any communication made regarding the cause for delay. Subsequently a letter was issued by IRWO for taking possession of the flats by 30.06.2009 by the allottees failing which again the clause of administrative charges being levied was mentioned.
Accordingly the allottees were made to submit an undertaking on a stamp-paper and take possession of the flats in the following condition:-
No Electricity was available at the site for common facilities as the common meters were not installed. Operation of lifts, illumination of the common passages & staircase was not possible. A erratic generator was being operated by the site staff for running the water pump and the lift occasionally.
The approach roads were incomplete, the gate to the complex was not installed, the provision for street lights was not made.
Construction materials for the next phase are being dumped in the open spaces of the complex presently.
No efforts have been made by the Builders i.e. IRWO to convene a meeting of the allottees by mailing them as the mailing list is with them. The meeting is essential to form an association by the residents for further works Incidentally the officials at the East Zone Office refused to hand ove a mailing list to the representatives on 5.8.09.
The purpose for taking early possession of the flats after making all the payments with the escalated costs and penalties was defeated as the interior work could not be done since there was no electricity connection. Incidentally the bulletin published by IRWO from Delhi in July claimed that electricity has already been given.Even in the Website a scrolling message is running for sometime with this false message.
In view of the inordinate delay in handing over the completed flats to the allottees are we eligible for an explanation & compensation from the IRWO authorities?
The officials manning the IRWO East Zone Office at Kolkata are not answering our queries and also misbehaving with the allottees.
Do the Railway empoyees who have paid their life's earnings to purchase IRWO flats deserve to be insulted by the staff of the East Zone Office repeatedly?
Can we not expect an iota of justice from a Government Organisation like the IRWO?
Repeated letters by Speed post and Emails have failed to evoke any rsponse from the IRWO Head Office.
It seems that we have no one to listen to our plight and help us hence this appeal.
Dr Arabinda Ray,
Hony Secretary (Adhoc)
Rail Vihar Residents Welfare Association, Rajarhat New Town
Kolkata Phase IIIA on behalf of all the residents.