[Resolved] Jabong.com — Cancellation of order | |||
I had ordered 20gm gold at Jabong.com (1 order of 20gm). There was a promotional HDFC bank offer which gave 20% instant discount on any purchase made on the website. I called up the customer care and asked the coupon was applicable on the Gold coins as well and the representative agreed. Post the confirmation I purchased the 20gm gold which cost me approximately 58 Thousand rupees. Suddenly, I get a call from the customer representative that the order will not be completed and a refund will be processed in 7 to 21 working days. While he gave clarifications, they were not justified and to compensate they will give me 250 rs voucher. So on investment of 1.2lakhs I don’t get my gold and they have to offer is 250 rs voucher, which is freely available on internet. To add to this, Jabong knew very well about the transactions, as once the gold coins were out of stock, they brought in more coins in a couple of hours and were accepting orders. So this is definitely not a system issue but a trap to keep our money. I would strongly urge the website to honor the trade. Because of large amount of money invested, I am not mentioning my order number. Thanks, Ankit [protected] Was this information helpful? | |||
Sep 4, 2016 Complaint marked as Resolved Verified Support Aug 04, 2016 Jabong.com Customer Care's response Hi, I assure you that what happened in your case is not the typical of Jabong's level of customer service and that such problem will not happen in future. As you are one of our valued customer, your satisfaction is utmost important to us.
I deeply value your relationship with Jabong.com. I believe that you would be generous enough to give us a chance to serve you again and I assure you that I would leave no chance to let you go unimpressed.
Regards,
Jabong Care Team
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 48 Comments | |||
Comments
Hi EveryOne,
First off all I would like to thank consumercomplaints forum that after posting a complaint here atleast some from team Jabong got in touch with me which I never anticipated.
Just wanted to make every one aware of how things ended up with my order that I mentioned earlier in my post(20gm Gold coin order worth Rs.56k+), I received a call from them and they initially told me that its a technical glitch on their end and we have cancelled all the orders, but when I told them they have honored many orders even those that are placed after me, they asked me show proof for that and after make some I was able to prove to them that what I have stated is true, then started telling that its not what you are think we have chosen the orders randomly and some blah blah and it has nothing to do with amount of the order, then
1) why did they asked me to prove my point which placed earlier they could have told what ever they wanted to tell at that point itself?
2) Is it not business ethics to server customers on first come first server basis than some random pick?
3) I came to know from them that even thought they were aware of the so called glitch but they still allowed people to place the orders which I guess might sum to some corers of rupees as they were not able to disable the coupon or bring their system down, can that be possible?
I personally don't have any grudge against Jabong, just trying to make people aware of what has happened with me and can possibly happen with them also, so this finally put forward few unanswered questions
1) Does the e-retailers have the final say what ever way they want?
2) Is consumer just a puppet as he cannot do anything except getting his money back for the cancelled orders?
3) Why e-retailers doesn't have any obligation to fulfill the orders?
4) last but not the least shouldn't we as consumers doesn't have any right to ask the organization to fulfill our orders?
The reason why I am asking this is these days several organization have started using technology as common cause for all errors even though its their calculation mistake or any thing else.
Jaago Grahak Jaago
Regards
Sailesh
First off all I would like to thank consumercomplaints forum that after posting a complaint here atleast some from team Jabong got in touch with me which I never anticipated.
Just wanted to make every one aware of how things ended up with my order that I mentioned earlier in my post(20gm Gold coin order worth Rs.56k+), I received a call from them and they initially told me that its a technical glitch on their end and we have cancelled all the orders, but when I told them they have honored many orders even those that are placed after me, they asked me show proof for that and after make some I was able to prove to them that what I have stated is true, then started telling that its not what you are think we have chosen the orders randomly and some blah blah and it has nothing to do with amount of the order, then
1) why did they asked me to prove my point which placed earlier they could have told what ever they wanted to tell at that point itself?
2) Is it not business ethics to server customers on first come first server basis than some random pick?
3) I came to know from them that even thought they were aware of the so called glitch but they still allowed people to place the orders which I guess might sum to some corers of rupees as they were not able to disable the coupon or bring their system down, can that be possible?
I personally don't have any grudge against Jabong, just trying to make people aware of what has happened with me and can possibly happen with them also, so this finally put forward few unanswered questions
1) Does the e-retailers have the final say what ever way they want?
2) Is consumer just a puppet as he cannot do anything except getting his money back for the cancelled orders?
3) Why e-retailers doesn't have any obligation to fulfill the orders?
4) last but not the least shouldn't we as consumers doesn't have any right to ask the organization to fulfill our orders?
The reason why I am asking this is these days several organization have started using technology as common cause for all errors even though its their calculation mistake or any thing else.
Jaago Grahak Jaago
Regards
Sailesh
Hello Sailesh
We are sorry for the inconvenience caused. Considering all your pointers we would like to inform you about Jabong`s terms n condition. The policy clearly states that “Jabong.com reserves the right to cancel all past, pending and future orders without any liability. Jabong.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability.”
You are requested to read the policies carefully. Jabong.com as a company assures customer`s convenience their every step.
With Regards
Team Jabong
We are sorry for the inconvenience caused. Considering all your pointers we would like to inform you about Jabong`s terms n condition. The policy clearly states that “Jabong.com reserves the right to cancel all past, pending and future orders without any liability. Jabong.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability.”
You are requested to read the policies carefully. Jabong.com as a company assures customer`s convenience their every step.
With Regards
Team Jabong
Hello Aslam
We will cancel the order as requested by you.If you have any other query, feedback, issue do write in to us at http://support.jabong.com/myjabong.
Regards
Team Jabong
We will cancel the order as requested by you.If you have any other query, feedback, issue do write in to us at http://support.jabong.com/myjabong.
Regards
Team Jabong
hello sir by mistake i place my order two times so i request you to cancel one of my order the order number is [protected]
please cancel the order no:23325
I want to cancel my order code is [protected] .
I ORDERED 3TEES COST 699 AT JBONG.COM.MY ORDER NUMBER IS [protected].
I CONFIRMED MY ORDER BUT NOW I WANT TO CANCEL IT FOR SOME FINANCIAL REASON.
PLEASE, CANCEL MY ORDER AS SOON AS POSSIBLE.I PLACED ORDER TODAY ITSELF i.e. ON 9-5-14.
AND I WANT YOU TO CANCEL IT BEFORE DELIVERY.
THANK YOU
I CONFIRMED MY ORDER BUT NOW I WANT TO CANCEL IT FOR SOME FINANCIAL REASON.
PLEASE, CANCEL MY ORDER AS SOON AS POSSIBLE.I PLACED ORDER TODAY ITSELF i.e. ON 9-5-14.
AND I WANT YOU TO CANCEL IT BEFORE DELIVERY.
THANK YOU
please cancel my order my order no is [protected]
please cancel my order my order no is [protected]
I would like to cancel my order. I purchased a pair of sneakers yesterday but, i wanted to take another one. So, i cancelled the order through customer care and purchased a new pair of sneakers . But, till now the old order is not being cancelled . Very disappointed
Hi Jabong,
This is badaru ashok thai i have ordered on 17th july 2014 and i wana cancel the order.I am sending details and i hope that this may help you to cancel my order easily.
Product:Washed Yellow Henley T-Shirt
Brand:TOG
Order number:[protected]
Quantity:1
Thanks & Regards,
bandaru ashok.
This is badaru ashok thai i have ordered on 17th july 2014 and i wana cancel the order.I am sending details and i hope that this may help you to cancel my order easily.
Product:Washed Yellow Henley T-Shirt
Brand:TOG
Order number:[protected]
Quantity:1
Thanks & Regards,
bandaru ashok.
I ordered 2 flipflops by mistake on 30th august, 2014 and want to cancel ORDER NO.[protected] from jabong.com.
please consider.
please consider.
My order no is [protected]. Plzz cancel my order my name is Saksham jain my emailid [protected]@rocketmail.com. Plz cancel my order my address is wrong plz cancel the order
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We would like to inform you that we have sent your vouchers on 23rd November to your email address registered with us.
With Regards
Team Jabong