Jabong.com — product not sent

Address:

Jaipur, Rajasthan

Sir
My wife bought a 5 gm gold coin of Rs 14650/- from jabong team.com on 25 April 2013. The company promised to ship the consignment between 5-8 days. The coin has not been received uptill now and the customer care is also not sure when the coin will be received. She wishes to cancel the order but they denied saying that the order is non-cancellable. No senior person regarding the matter is assuring the date of delivery. I wish that my money should be refunded. We dont need any gold coin.
Order number is [protected]. Date of order: 25 April 2013
Regards
Manish Kumar Sharma
Ph: [protected]
Address: H.No. 1664/30, Balupura road, Nagra
Ajmer-305001
Rajasthan