[Resolved]  Jet Airways — Baggage Lost

Address:New Delhi, Delhi

On 21st of June I was travelling from STL, USA to Lucknow, India. My Flight from STL to New York (LGA) and then to Toronto (YYZ) was American Airlines. From Toronto to Abu Dhabi and then to Delhi was Etihad Airline but because of the delay in flight from New York to Toronto I missed the Etihad Flight at Toronto. I called American Airlines and they gave me the Jet Airways flight (9W 0229) from Toronto to Delhi via Brussels of the next day (22/06). I checked with the Jet Airways ticketing agent about the bag but as per her I would get the bag at Delhi and do not need to re-checkin. When I reached Delhi I did not receive the bag, tried to file the complaint but they only raised a courtesy report as the baggage tag did not have the Jet airways mention (it has Etihad on it). But they assured me that my bag will come the next day with the same flight and I will get it at LKO from where I will need to collect it. They gave me 2 numbers to call to check the status[protected]/[protected]. I called them the next day to check the status and they said the bag did not arrive again and should arrive the next day as they do see an inbound from Toronto Airport for that bag. And then I kept calling them and all they had to say was that they are still looking for the bag. They sent an email to Toronto office and kept waiting for the reply for few days and then said that they can not locate the bag. When I asked about the compensation they said since the baggage tag doesn't have Jet Airways name on it they can not provide any compensation and I need to check with American Airline (the original ticket provider). But as per American Airline as per the airline agreement it is the responsibility of last carrier to track the bag and provide the needed compensation no matter if their name is there on the tag or not. But Jet is neither able to find the bag nor paying any compensation.

Regards,
Prawal Singh
+[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I am a frequent flyer, fly frequently domestically and internationally. Previously i was a frequently flyer for Jet Airways, and later when i was travelling abroad, most of middle east, i used to ravel in Emirates. But since when jet started their service in middle east, i started going, and this was my 2nd travel in jet in last 1 month. But this time i travellind from kolkata to mumbai and then mumbai to abu dhabi. i was told my luggage will get transferred directly from mumbai to the abu dhabi jet flight. i don't have to worry. then also i enquired in mumbai to the jet airways staffs, that will the bag get transferred directly, just enquire, but i was told, don't worry it will be. after reaching abu dhabi, i found my luggage didn't reached it's destination. i complained against in the airport authority. they asssured me but 2 days past, no information heneforth. even jet authority didn't responded to the complain of abu dhabi authority. when contacted to different staffs responsible for luggage respectively in kolkata and mumbai, 1st they straight away tells the luggage was not there, 2ndly they decline to give any information regarding the whereabouts and 3rdly ignoring the querry.
if this is the way of behaviour and responsibility fo jet airways staffs, how do you think people will travel with luggage in their airways.
i want to get in to the root of this and let me know what is the outcome
with regards
Ambarish Chatterjee
i am writing this letter, as i lost my baggage while traveling from chicago to mumbai and my flight no.9W227 boarding on 5th feb and i landed on 6th feb.We received the bag but lock was broken, When i open the bag, gold jewellery and silver jewellery, one digital camera, two sets of watches, colon and imitation jewellery worth 3 lakhs.earlier i have send mail of which confirmation no.is bom9w 21626 .i personally came to airport and talked to Ms.Stiffi D'souza.If you did not respond in 24 hrs I will take furthur action
Please respond to it as early as possible.as i have to go to ahmedabad on 12th feb.
this is to lodge a complain to the jet airways about their irresponsibility regarding the baggages of the passengers.i travelled from london heathrow to mumbai on british airways and mumbai to kochi with jet airways on the same day.
On 15th of Jan 2009 I boarded into 9w407 jet airways and handed the bag over to jet airways .On reaching in kochi airport i didnt get my baggages .I lodged a complain for missing property and was assured by the ground staff that i will get it in the next day as it may still in mumbai airport. they told me the bag will be delivered to me by jet airways in the very next day.
This was my trip to get married in Kerala.The bag was containing all my clothes, ornaments brought for my weddings, a panasonic camera, charger for my laptop, hair dryer, hair straightner, perfumes and many other expensive things which i brought as gifts to my dearones.
It was great agony for me not having my bag, and i have to re-arrange everything and buy all the things again .I reached at home on 15th mid night, got married on 21st and I had to do all the shopping which i had already done.
I kept on telephoning them everyday to find out about my bags.On my wedding day i got a phone call from them and was told that it is considerd as missing luggage and will be getting compensation.I informed them iwill be going back to Ireland on 26th and need to finish this before i go back. They informed me on 24th that i will be getting a demand draft for the compensatoion before 26th .But tilll 10th Feb I haven't recieved any information about the same.My bag and its contents are worth more than three lakh rupees. Considering the mental stress given by thi sbag loss during my wedding day.. I should get compensation wotrh four lakh rupees.
I travelled through Jet Airways in February from New york to Chennai, As usual with Jet Airways Baggage got delayed and most amazingly I received the baggages on 4th day. And the abbarasing for Jet airways and astonishing to me is that "They opened my baggage and STOLEN all my electronic stuff"
which costs a lot.

I have been redirected from one coustomer service executive to another Since FEB 2009.

I have been calling them every alternative day since then but every time I get another Coustomer Service guy who is trained to rediredt to another.

Can some one advice me how Can I Sue them in US
The Manager
Jet Airways
Bangalore

I travelled with Jet Airways flight 9W 2741 on 10 AUG 09 . I clarified from Hyderabad Jet Airways staff,
they are sure that baggage did not reach to hyderabad .How is this possible to mishandle the baggage is just boarding the direct flight.
After doing a lot of phone calls & efforts to reach the Jet Airways staff at Bangalore office were of no use, except that the baggage was declared missing and a compensation of Rs(about 3000) 450/Kg approximately was offered to me. This was more than a harassment & psychological trauma for me keeping in mind the losses & inconvenience I had to undergo because of Jet Airways incompetence behavior & lack of co-operation . Though baggage itself costs 4000/ . and item inside bag costs approx Rs 30000 .
Jet Airways staff are so negligent and careless about the baggage loss that they came for the settlement just after 7 days .Although its mentioned on their site that tracing process for the lost baggage is 14 days .
This seems to be routine thing from Jet Air ways . Its normal thing for them to just give the compensation of 450/kg rather than putting efforts in tracing the lost baggage and bearing the sense of
resposiblity from their side .
Its horrible experience I had undergone and have faced such an incompetence and careless staff .I want simple reason why the baggage is not in trace and whats reason for coming for settlement within 7 days
. This shows how much confidant Jet Airways staff is on their carelessness and incompetency that they won't be able to trace .
I want my baggage not your cheap compensation for the loss and clear explanation why Jet Airways stopped tracing bag within 7 days and declared LOST .

Thanks,
Neha
[protected]
Mr. Abhishek Mishra Asst Manager JetAirways Operation Cheated three persons as the name of job he cheated us for 90000 Rs. and given us fake joining if any one know about abhishek Mishra so please inform me.

Regards
Akash
pls help!!!

my daughter had gone to singapore via malaysia by jet airways... she had gone for a dental conference.. she had gone by a transit flight...though she had given complaint in the singapore airport and they had promised her to get the baggage in few hrs, it had not received yet...her flight details are this:

File number:SINMH 17162
Flight # 9w0032
travelled on 1 st september
ticket number:[protected]
trolley bag - black color
tag # 9w159950

Jet Airways — Baggage not Received at Airport

NON-DELIVERY OF LUGGAGE AT AIRPORT

I THE UNDERSIGNED HAVE STARTED MY JOURNEY FROM DOHA TO KOLKATA VIA MUMBAI BY 9W -551 TO MUMBAI ON 02/09/2009 AND ON THE 03/09/2009 I HAVE TO GO TO KOLKATA BY FLIGHT NO.9W 201 SCHEDULED TO LEAVE MUMBAI AT 6.50AM HOURS. THE FLIGHT NO.9W 201 WHICH WAS DELAYED BY 90 MINUTES. BUT I HAD TAKEN BOARDING PASS EVEN FOR MUMBAI-KOLKATA FLIGHT AT MUMBAI AIRPORT. I REACHED KOLKATA AIRPORT AT AROUND 10.15 HOURS. I WENT TO BELT NO.1, WHERE BAGGAGES FROM FLIGHT NO.9W - 201, WERE LOADED. I WAITED FOR A LONG TIME IN SEARCH OF MY LUGGAGE, BUT I COULD NOT FOUND IT. IN THE MEAN TIME THERE WAS AN ANNOUNCEMENT FROM THE JET AIRWAYS, REGARDING NOT LOADING OF BAGGAGES OF 11 PASSENGERS DUE TO THEIR INTERNAL PROBLEMS.I WAS TOLD THAT MISSING LUGGAGE WILL BE COMING BY THE NEXT FLIGHT (which was expected to reach KOLKATA at around 11.30 hours)FROM MUMBAI TO KOLKATA.THIS IS MY BAGGAGE NUMBER Bag no. 9w208850 ticket no.[protected] REALLY YOUR SERVICES IS VERY STUPID

AS PER JET AIRWAYS DOMESTIC THROUGH CHECK-IN RULE NO.2, PASSENGERS ARE NOT REQUIRED TO IDENTIFY THEIR CHECKED-IN BAGGAGE AT THE TRANSFER POINT.I CAME FOR A VERY IMPORTANT WORK ONLY FOR 16 DAYS AND VERY THINGS DOCUMENTS NAD COSTLY ORNAMENT SIMULTANEOUSLY I AM IN TOUCH WITH JET-AIRWAYS STAFF BUT THEY ARE NOT RESPONDING ANY ACTION.

Best Regards
MOHAMMAD KASHIF AZIMI


MOBILE NO.[protected]
Same thing happend with my mother, Her suitcases arrived 2 days later and alot of expensive items were missing, I also tried calling and sending them email but so far no response from them and after reading all these complaint I don't have much hope. This was her first and last time with Jet Airways.
From: TINA GORASIA
712 A Kenton Road
Harrow, HA3 92X Dtd. 16/11/09
PH.[protected]
Local Add: C/o Devji Harji Bhudia
Navavas – Madhapar
Tal. BHUJ-KUTCH
02832 – 240847
M.[protected]

To
JET AIRWAYS
HEATHROW AIRPORT AUTHORITY
London

Immigration Officer
Sahar International Airport
Mumbai.

Sub: Non – receipt of Luggage boarded from Heathrow Airport
Arrived India by Flt No. 9W114

Sir,

This is to inform you that I arrived India on 7 Nov 2009 at 11.20 hours by flight number 9W114 and reached Bhuj by flight on same day. While departing London, my luggage was loaded with my flight, is not arrived with me at Bombay Sahara international airport.

I therefore complaint before your good office to deliver me my luggage without any further delay, failing which I shall no alternative but to file appropriate complaint before competent authority.

More than 10 days passed, my luggage is not arrived at my native destination nor any intimation regarding lost/found property from your end.

According to flight rules, luggage should reach with passenger and it should be deliver on arrival, but despite my 10 days arrival, I have not received my luggage nor any intimation from you. I therefore, request you to reply after verification whether same is arrived India or dispatch to Bhuj airport?

Expecting your prompt reply in the matter

Yours truly,

Tina Gorasia

Jet Airways — Mobile missing from the baggage

Dear sir,

I am Prosenjit Ganguly, on 02/12/09 i had flown from Jorhat to Kolkata flight in Jet airways ( flight no.9w 2477), my mobile was missing from my baggage.Very poor security of luggage.
This is with reference to my missing baggage, during my travel with Jet Airways
from Delhi-Bangalore, on flight 9W811 / 18 May 09.
I had four peices of luggage with me and was travelling with a 2 and half year old, i lost one of my suitcase which carried my original car papers all my expensive wardrobe and my chlids accesories and my husband is an Army officer so we cannot saty grounded at a place finally i have this time to ask for compensation as per my estimate that i have alredy given to the Jet officals this is an ongoing mental trauma for me now enough i will not take 10,800 for goods lost worth 50,000. no ways.
Want to go the legal way in the court what next should i do it from Blore.
Sujata
I travel in 9W 551 from Doha to Mumbai on 21/12/09. As my last flight was with Qatar airways from Paris to Doha, I confirmed with Jet Doha staff that my bag will be transfered from Qatar airways to Jet airways.
After reaching Mumbai, found my bag lost.
After confirming with Qatar air staff, Jet staff confirmed to me that my bag is with Qatar airways at Doha and they will deliver same at my residence in 2 days.
They are calling me everyday and telling me that they found my bag and it will be delivered by evening.But the fact is that I have not received my bag which contains important documents.
I tried to call them, but their phone is always busy or ringing only.Nobody picks up the phone.

I hope i receive my bag shortly.
I have Lost my Bag in Jet Airways, please help me to retrive

Here are my details:


Flights


20 December 2009 Bangkok - New Delhi Flight 9W 63 at 1805


21 December 2009 Delhi - Heathrow 9W 122 at 1340


Baggage tag code: 0589 9W560088


Lost baggage reference number: LHR9W14036


The bag concerned is a backpack, the mark being TATONKA. The bag has a black case covering it with "Native Planet" written on it in yellow, two red ribbons and an Air France Miles address tag with the following address: 27 Kovindika Utca, 1028 Budapest, Hungary. If the black case was removed, the backpack is yellow and grey.


I don't know if there is anything that you can do, but if there is, I seriously would be so so so grateful. In my bag I have all my memories, souvenirs, presents, etc from the trip;; not even speaking about all the medicines and the cost of the bag and my things!


Hope you are well, if we don't speak before, I'm back in budapest on the 4th of January and will be able to speak properly then!


Lots of love,


Gal
Sir,

I am Ashok Kr. Sarkar came from BANGKOK to Kolkata by 9W 65. I gave three baggeges at BKK airport but I received only two Baggages and One VIP briefcase was lost containing valuable goods worth INR 60, 000 ( Camera, Suits of myself and my wife, Wollen garments of my daughter and costly saris and gift items. I came today morning (31.12.09) i.e 10.20Hrs. I lodged complain at Airport but no needful action is being taken for the recovery of my bag. I appeal to the Management to take needful action at the earliest.

thanks,

Ashok Kumar Sarkar
Ticket no.[protected]
I came back to India from Dubai on 22nd Dec by Jet Airways and firstly my luggage was delayed by 2 days and then once I got that back, all the electronic items were stolen from it... I think its not something exceptional with Jet Airways.. They are really very good at it...

I also lodged a complaint at the airport but there is been no reply till date from their side..

Jet Airways — they turn me back aftr sec chkin

Facts :
1) I had a confirmed ticket to Agartala from Kolkata
Date : 29th Dec, 2009 Flight : 9W 2478 PNR : NXNYQQ Dep Time :13:40
2) I went through web check in , got boarding pass printed
3) Went to Airport at 12:50, check in my luggage ( No : 651521),
got boarding pass stamped and then went through security checks

What got Wrong ?
1) I was in the queue at gate 1 (Kolkata airport), where boarding for two flights
were going on and suddenly Flight No. 9W 2478 was withdrawn from display
2) I rushed to the gate and they said that Flight has left....
I was forced to come out of security check in


Complaints :
1) Immediately I contacted Jet Authorities (Mr. Mark) find that
"THE LADY at the Check In counter DID NOT enter my reporting into the system"
2) My luggage went to Agartala., Mr. Mark told me that he will try to accommodate me
in Indian Airlines and I waited till 5:40 pm. It could not be arranged. I was asked to
come next day to catch the Jet flight again, which could not be arranged again !
They returned my luggage and forced me to get a REFUND. Rs. 750 was
deducted for "NOT showing up" !!!

Overview :
1) It is a serious mistake, they could board my luggage without entering the information
into their system ! [I had already informed Airport security about this SERIOUS mistake]
2) I was harassed and want to file a harassment case against JET. Please help.

Jet Airways — Luggage Misplace

on 5th dec 2010, I book my ticketno.-ETKT589-[protected] for my flight from chandigarh to delhi of flight no. 707K which going on 6th dec at 5.25pm & then delhi to doha of flightno. 554k . on 6th december I REACH AIRPORT at 4 pm,but flight no. 707k delay and one of the staff member asked me to go on kingfisher flight of seat no. 17-A & they reached my lougage on king fisher. my lougage no. is DOH161898.i ARRIVED DELHI AT 6.30pm .AFTER REACHING DELHI i have to take my next flight of delhi to doha&staff members of delhi asked me that they will keep my lougage to next flight of jetairways automatically & then i go to plane.BUT when i reach doha i cannot get my lougage then i complaint on doha airport on 6thdec. my compaint no. is DOH9W11141.my lougage weight is 23kg of VIP company & D.S is also written on it. when i contact on jet airways they asked it is not their responsibility& contact to kingfisher.please take action on it ,bcoz now iam in doha without my lougage and my all documents and very important things and i helpless & not have any single dress to change . SO PLEASE HELP ME
dharmider sharma, ctno.-+[protected],[protected].
My Name is Thangavel Sivakumar, Flyed from Chennai to Delhi on 24.01.11 at 17.00 hrs. I had lost my luggage, My passport number
E 0990300, as well as i got the report copy but ther is not mention any file number how to traceout please. Jet airways supervisor mobile nuber is [protected] he said we will send your luggage to home. but till we are not get any luggage. Please findout and help to get that...

My Home Address

T.Sivakumar
D.No;81, Anbu Mess, New colony,
Karumalai koodal,
Mettuer dam Rs-2
Salem ( DT)
Tamilnadu-636402
Mobile : [protected] & [protected]
AMBARISH CHATTERJEE
S/O KAMALAKANTA CHATTERJEE
S/O KABITA CHATTERJEE
FLAT B/3 SRESHTHA ARCADE GAURANGA SEN SARANI
ASANSOL 713325

MR. AMBARISH CHATTERJEE AND HIS PARENTS ARE CHARGED UNDER SECTION 498A INDIAN PENAL CODE FOR MENTAL AND PHYSICAL TORTURE / HARRASSMENT AND THEY HAVE FLED FROM THIS ABOVE ADDRESS. HE IS PRESENTLY IN ABU DHABI AND HIS PARENTS HAVE HIDDEN THEMSELVES SOMWHERE IN CHANDIGARH. A WARRANT HAS BEEN CHARGED AGAINST THIS CRIMINAL WHO IS WORKING IN ABU DHABI NATIONAL DRILLING COMPANY AS AN MWD/LWD/DD AND HAS NOT CONTACTED THE COURT. IF YOU GET ANY INFORMATION PLEASE CONTACT ASANSOL POLICE IMMEDIATELY.

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