[Resolved]  Jet Airways — Cheating + Humiliation + Ignorance

Address:

North West Delhi, Delhi

This is in reference to my already lodged compliant with Jet Airways:
Jet Airways eTicket Itinerary / Receipt (MWLWAC) - Mr Malhotra BOM/CCI/ND/020413/4640530

I would like to share/complaint my experience with Jet airways as I was badly harassed by The ground duty staff at New Delhi Airport T3 for my flight 9W 18 to Singapore departing 8:45 AM.

I had booked my ticket online and got it rescheduled , after reschedule my economy class changed from "W" which is entitled for 20kgs to "K" which is entitled for 30kgs. As you can see on the attached ticket, the baggage allowance is mentioned as 20kgs however, manage booking section showed me baggage allowance as 30 Kgs .

So, I had come prepared with a checkin bagage of 30 kg's. I had no arrangements to carry 10 KGs of my stuff in hands. I was looking forward for a support from the ground staff member, but I was shocked to see the attitude your staff carries. I was trying to convey repetitively that the online booking showed 30kgs but I was let down by your staff. They asked me to provide proof or be prepared to miss my flight.

Sorry to say but this was my worst experience with Jet airways. I wasted more than 1 hour just running around from checking row M to the jet airways office at gate 1 but in vain. Ground staff was not ready to help me by finding out how the online manage booking showed me 30 kgs.

For your reference, Jet airways website shows after September 11th 2012 economy class K is entitled for 30 Kg baggage allowance I have attached the screenshot, I have also attached the screen shot where while booking it still shows me allowance is 30 Kg.

Now, I am looking forward for a compensation for the harassment I bared and loss of 10kgs. This is the first level of complaint/request from my side. If no action taken I will be forced to go to consumer care organizations.


My First level escalation was sent on 1st April and after that I was asked to bear till 11th April but in vain, now no body is even replying to my emails , this is not the kind of service I expect from a known name like Jet Airways.

I have attached the proofs that jet airways fare team is also saying my baggage allowance should be 30 kgs.

I claim a loss of sense , bearing humiliation and ignorance , bearing harassment and loss of luggage at INR 100,000.

Please Help.