Jet Airways — Boarding Pass not given

Address:

Howrah, West Bengal

I am a Doctor and my wife is also a doctor. We were returning back from kolkatta airport after attending a conference.our flight was booked for myself, my wife and my two kids. In total we had four tickets booked with jet airways. The flight was scheduled at 11:05 am on Jan 16, 2011. We reached the airport at 10:00 sharp in the morning and then i told my wife to check for luggage and i went for taking boarding pass from the jet airways ticket counter. There they said that since you are late , hence we cannot give you the boarding passes and you have to purchase new tickets.
with no options in hand we had purchase new tickets and since only two seats were available , i and my my son have to travel the next day.

we suffered a lot at the airport and the airport authority didn't listen a bit.

i had seen instances when the airlines people even stop the plane because someone is left and they used to search and announce for passengers.
kindly look into the matter.