Jet Airways — Uncomfortable seats

Address:Thane, Maharashtra

I refer to my travel on 7th June 2012 by Jet Air Pnr EJOXKH. The flight 9W120 was quite satisfactory, but the onward flight 9W5305 was very unpleasant.
The main grievances are:
a) The seats allotted to us 41F and 41 G were very uncomfortable. The arm rest separating these seats were fixed type making our seating all the more uncomfortable.
b) These seats were 4 in a row whereas those in row 40 were 5 in a row. The problem was that the entertainment and viewing screens were at an uncomfortable viewing angle, being fitted behind the 5 seats in row 40. This resulted in strained neck at the end of our travel.
c) Seats in Rows 41 and 42 seem to be add-on with a view to crowd in as many seats as possible. Proper passenger comforts aspect have not be addressed.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jet Airways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    2693
    Pending
    0
    Resolved
    582
    Jet Airways Address
    Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
    View all Jet Airways contact information