[Resolved]  Jet Airways — Complaint against Staff

Address:

West Delhi, Delhi

Hello ,
I would like to bring to your notice the issue I faced with your Jet airlines and seek to have justice on the same.

I had booking in the flight 9W-2201 (PNR MUCEMV). It was scheduled to depart at 6:25 Hrs. We reached the airport and were in check-in queue at 5:20Hrs. When our turn came, the agent at counter checked and informed that your are 3 minutes late as check-in is closed now. We approached the on duty Supervisor and also the manager(Akhil Bhatnagar). But they simply refused to help and asked us to cancel the ticket to get the possible refund. We had connecting train from Aurangabad to Nanded (Tapovan Express), which also had to be canceled.
There was no option or enough help was provided by the staff. We canceled the tickets and approached the Jet Airway ticket counter to book the next flight. The agent told us that you should have not canceled it and it could have been adjusted in the next flight. It was a shock to me as the Loss of 41200 could have been minimised.

My complaint here is against the on duty staff available at the check-in counter. They were so adament and not ready to listen anything. They never made any announcement since we were in the queue and argued that they were regularly doing it. I find it no surprise when I saw other passengers(to different flights) also a victim to same issue. One of the passenger actually shouted and used unparlimentry language and he was listned and booked to the next flight without any extra charges. This doesn't mean that who are polite and respecting the staff should be treated like this. We made several requests to the Manager for their kind consideration, but they didn't even bother to listen us.There were 42 minutes left for the departure and was enough to catch the flight without causing any delays. We had 3 kids with us and it was a real discomfort for us as we had to wait on the airport for the next flight. It was really a great stress to me as I lost my hard earned Rs. 41200/.

You must agree that that customer relationships should be build for success of the Airlines. I am afraid that such incidents can cause a serious damage to the reputation of the airline. I am, for sure, not going to travel in the airlines and also will not recomend to anyone.

I am a salaried employee and not earning in big Volumes. You can understand the pain I am going through after losing the money. I request you to please consider the case and refund the amount.

Thanks and Regards
Satinder