Jet Airways — Worst customer service

Address:Andhra Pradesh

Worst night mare in my life, I am a permanent resident in USA, on 17th of may I have booked my vacation to Hyderabad thru virgin Atlantic to Mumbai with jet airways connection to Hyderabad thru reservation number - VS/ANBEZP,9W/NYJMSK

On 2nd June on my return trip to US, jet air ways denied accepting my two bags as per international travel permit, as your systems show my ticket upto Mumbai only and demand Rs.8000 odd as a extra baggage, I shown all my itinerary and all other documents to show i am traveling to US, they checked and confirmed that I am a international travelers and refused to accept by baggage.

As iam not carrying any US currency or credit cards I have offered my inability to pay at that time and requested to consider as special case and allow me to travel but supervisors of jet air ways has no mercy to accept my request and threatened my if i didn't pay with in 5 mints they gonna closed the gates. And one supervisor told he didn't care if I loose my trip to US and told me that I an complaint to any body and ask me to move out of the counter .

At that time I have offered to pay thru my friends credit card but he rejected as they need a card as physically

Next I offered to pay my by check but he refused to accept the check and demanded only cash, I have no idea how he expect me to pay cash.

At last he made to garbage almost one and half suitcase of stuff with most valuable and affectionate items

I never ever saw such a Rigid rules and treatment of customer service worst and uneducated and mafia type.

Srinivas Kothapally
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JETAIRWAYS — service

dear madam sir

it been one month and you were supposed to replace my bag i dont know what is happning to jet world class service if you dont find same make of my puccini bag then please reimburse me a equivalant brand you can go on this site to check http://www.puccini.pl/#/en/products?categories=41&code=&product=297

it has been long enough for me to make noise i dont want to be to dificcult i would once again request you to reimburse the bag jet air way broke

best regards
When i called to jet airways customer service he was very rrude to me he don't have a talking sense

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    Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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