[Resolved]  Jet Lite — Reg inconvenience to my son, Ankur Chhabra on 16.6.2008 at Delhi Airport

Already sent with e.mail address as [protected]@rediffmail.com.
However most of the correspondences earlier were sent through only [protected]@gmail.com. Sending again with gmail account.

1.12.2008
[protected][protected][protected][protected]


Respected Sir,

The undersigned lodged a complaint for the inhuman treatment by the staff of Jet Lite on 20.6.2008 followed by reminders on 29.9.2008 and 20.11.2008. On the basis of complaint, the undersigned had received an e.mail from Jetlite on 21.11.2008 and the same has been replied by me on the same day. However, Jet let has now refused to compensate me vide their e.mail dated 28.11.2008 for the reasons best known to them. I am now approaching your goodself to kindly look after my grievance for justice and direct the appropriate concern/authority to compensate me for the mental torture, harassment, by the Jet Lite staff at Delhi Airport to my son on 16.6.2008. Copies of all the correspondence as well as e.mail exchanged are attached herewith for your kind consideration and suitable action, as deem fit.

Awaiting for a reply,

Thanking you,


Yours faithfully,


(A.K. Chhabra)
GM(NHPC Ltd.)
Sector-33, Faridabad
1.12.2008

[protected][protected]

Confidential
Urgent
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B,
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

The Air tickets were booked for my son, Mr. Ankur Chhabra and Mr. Bhura Ji Yadav, his medical Attendant for Delhi-Bangalore on 16.6.2008 by Jet Lite (S2) 231 [PNR : J6FH8]. In this connection, it is to submit here that my son had got his leg fractured on 9/2/2008 at Bangalore and he was operated on 11/2/2008 at Sparsh Hospital situated at Bangalore and thereafter shifted to Faridabad, and he cannot walk without sticks, due to which he was advised by his treating Doctor to always escort with Attendant while traveling till his full recovery. Therefore, he was assisted by a medical Attendant, Mr. Bhura Ji Yadav, to avoid any untoward incident during traveling.

Now it is brought to your kind notice that on 16.6.2008, your staff posted at Delhi Airport did not allow him to carry excess luggage alongwith him in spite of the fact that my son requested to deposit extra money for the same. Therefore, he was compelled to leave behind all his luggage alongwith medical Attendant. He had traveled without his luggage and medical Attendant and no medicines, prescriptions and medical reports were available with him at Bangalore. Thereafter, I was compelled to book another ticket by Jet lite (S2) 233 on the same day (16/6/2008) {Reference No. 623896] for his medical Attendant, Mr. Bhura Ji Yadav by spending extra amount of Rs.2, 795/= and even than the total luggage could not be sent due to excess charges claimed by Jet lite in spite of the fact that my son could not carry his luggage with him. Thereafter, I was forced to book his luggage for Bangalore through M/s Gati Courier by spending additional amount of Rs. 1, 000/=. In addition to above expenditure, another amount of Rs. 1, 500/= has been spent by Mr. Bhura Ji Yadav for carrying luggage from Bangalore airport to the place of stay of my son.

From the above, it can be seen that your staff deployed at Delhi Airport was inhuman for not allowing medical Attendant alongwith a Patient, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.

In view of above, it is requested to take suitable action against cold-blooded staff for such an inhuman treatment to the patient and also compensate us for the torture/suffering to patient and other members.

An early action in the matter is requested please.

Thanking you,
Yours faithfully,


(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

Date: June 20, 2008.

[protected][protected]------


Confidential
Urgent
REMINDER
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B, SPEED POST
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

Reference is invited to my complaint lodged through e.mail on 20th June, 2008 (copy enclosed), which is self explanatory, for the inconvenience cause to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport.

Nothing has been heard neither any suitable action against cold-blooded staff by M/s Jet Lite Ltd. for such an inhuman treatment to the patient and also nor compensate us for the torture/suffering to the patient and other members till date.
It can be seen that your staff deployed at Delhi Airport was inhuman for not allowing medical Attendant alongwith a Patient, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.
An early action in the matter is requested please.

Thanking you,
Yours faithfully,
Encl: As above.

(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

[protected][protected][protected]-------
Date: September 29, 2008.

Confidential
Urgent
REMINDER-II
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B, SPEED POST
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com” / “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

Kindly refer to the telephone call received from your office and further discussions had with your representative on 19th November, 2008 requesting the undersigned for the details of Jet Lite Air Ticket booked in the name of Mr. Bhura Ji Yadav, the Attendant of my son, Mr. Ankur Chhabra, in regard to my complaint lodged through e.mail on 20th June, 2008 followed by reminder dated 29th September, 2008 (photo copies enclosed for ready reference), for the inconvenience cause to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport, which is self explanatory, on the subject matter.

As desired, the details of Jet Lite Air Ticket booked in the name of Mr. Bhura Ji Yadav, are placed below for your kind reference, record and for further necessary action in the matter:-

Name of Passenger - Mr. Bhura Ji Yadav
Date of Journey - 16.06.200
Flight No. - Jet Lite (SW) 231
e.Tkt No. - [protected]
Reservation No. - QBVWSO
Confirmation/PNR No. - J6FH8

In addition to above, the scan copy of e.ticket, is also attached herewith for your record please.

I shall be grateful, if you kindly take suitable action against the cold-blooded staff deployed at Delhi Airport for such an inhuman treatment to the patient for not allowing medical Attendant alongwith with him, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.

An early action in the matter is highly appreciated please.

Thanking you,
Yours faithfully,
Encl: As above.

(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

Date: November 20, 2008.
[protected][protected][protected]------

Our Ref No: BOM/SQ/GP/141108/5565113

21 November 2008

Mr Ashok Chhabra

Email [protected]@gmail.com

Dear Mr Chhabra,

This is further to our acknowledgement dated November 14, 2008 and our telephone conversation on November 19, 2008.

Mr Chhabra, before I move further, I once again sincerely regret the unfortunate experience your son had to go through at Delhi airport.

You will appreciate the fact, excess baggage when carried by passengers is acceptable subject to payment as applicable. Allow me to reiterate, we have no records to establish any denial for boarding on account of excess baggage carried by passengers for the said flight.

While I understand your predicament over the unpleasant experience and interactions by the staff members concerned, I can assure you that the said staff has since been terminated from our services and are no longer with the organization.

In view of the above, I sincerely regret our inability to accede to your request of compensation.

As shared vide our call, the offer of 1000 JP miles to be credited on your account as a gesture of our goodwill stands open for your consideration.



We look forward to your support and an early opportunity to restore your confidence in our services.

Sincerely,

Gerard Pereira
Customer Relations

[protected][protected][protected]


21 NOV 2008
Dear Mr GARAD PEREIRA,
Thanks for the reply and offer of 1000 jp miles.But i am sorry to say that this offer is not acceptable to me.Kindly compensate fully as early as possible and resolve this issue within ten days failing which i shall be left with no option except to go for any other alternative for seeking justice for mental as well as financial suffering by jetlite staff.
Thanks and regards,
Sincerely,

A K Chhabra

[protected][protected][protected][protected]

Our Ref No: BOM/SQ/GP/141108/5565113
28 November 2008

Mr Ashok Chhabra
Email [protected]@gmail.com

Dear Mr Chhabra,

I refer to your email dated November 21, 2008 in response to my earlier email of the same date.

It is indeed disappointing to note your dissatisfaction with our response.

Mr Chhabra, I am sorry that our earlier offer was not acceptable to you which was made purely as a gesture of our goodwill and not as compensation. I shall leave this open for your kind consideration.

Allow me to reiterate here, we do have certain procedures and policies in place and trust you will appreciate our position in this regard.

In view of the explanation provided in our previous correspondence we regret our inability to compensate you as requested.

I look forward to your support.

Sincerely,

Gerard Pereira


Customer Relations


[protected][protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Respected Sir,

The undersigned lodged a complaint for the inhuman treatment by the staff of Jet Lite on 20.6.2008 followed by reminders on 29.9.2008 and 20.11.2008. On the basis of complaint, the undersigned had received an e.mail from Jetlite on 21.11.2008 and the same has been replied by me on the same day. However, Jet let has now refused to compensate me vide their e.mail dated 28.11.2008 for the reasons best known to them. I am now approaching your goodself to kindly look after my grievance for justice and direct the appropriate concern/authority to compensate me for the mental torture, harassment, by the Jet Lite staff at Delhi Airport to my son on 16.6.2008. Copies of all the correspondence as well as e.mail exchanged are attached herewith for your kind consideration and suitable action, as deem fit.

Awaiting for a reply,

Thanking you,


Yours faithfully,


(A.K. Chhabra)
GM(NHPC Ltd.)
Sector-33, Faridabad
1.12.2008

[protected][protected][protected][protected]

Confidential
Urgent
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B,
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

The Air tickets were booked for my son, Mr. Ankur Chhabra and Mr. Bhura Ji Yadav, his medical Attendant for Delhi-Bangalore on 16.6.2008 by Jet Lite (S2) 231 [PNR : J6FH8]. In this connection, it is to submit here that my son had got his leg fractured on 9/2/2008 at Bangalore and he was operated on 11/2/2008 at Sparsh Hospital situated at Bangalore and thereafter shifted to Faridabad, and he cannot walk without sticks, due to which he was advised by his treating Doctor to always escort with Attendant while traveling till his full recovery. Therefore, he was assisted by a medical Attendant, Mr. Bhura Ji Yadav, to avoid any untoward incident during traveling.

Now it is brought to your kind notice that on 16.6.2008, your staff posted at Delhi Airport did not allow him to carry excess luggage alongwith him in spite of the fact that my son requested to deposit extra money for the same. Therefore, he was compelled to leave behind all his luggage alongwith medical Attendant. He had traveled without his luggage and medical Attendant and no medicines, prescriptions and medical reports were available with him at Bangalore. Thereafter, I was compelled to book another ticket by Jet lite (S2) 233 on the same day (16/6/2008) {Reference No. 623896] for his medical Attendant, Mr. Bhura Ji Yadav by spending extra amount of Rs.2, 795/= and even than the total luggage could not be sent due to excess charges claimed by Jet lite in spite of the fact that my son could not carry his luggage with him. Thereafter, I was forced to book his luggage for Bangalore through M/s Gati Courier by spending additional amount of Rs. 1, 000/=. In addition to above expenditure, another amount of Rs. 1, 500/= has been spent by Mr. Bhura Ji Yadav for carrying luggage from Bangalore airport to the place of stay of my son.
Contd………p/2.


- 2 -
-
From the above, it can be seen that your staff deployed at Delhi Airport was inhuman for not allowing medical Attendant alongwith a Patient, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.

In view of above, it is requested to take suitable action against cold-blooded staff for such an inhuman treatment to the patient and also compensate us for the torture/suffering to patient and other members.

An early action in the matter is requested please.

Thanking you,
Yours faithfully,


(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

Date: June 20, 2008.



Confidential
Urgent
REMINDER
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B, SPEED POST
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

Reference is invited to my complaint lodged through e.mail on 20th June, 2008 (copy enclosed), which is self explanatory, for the inconvenience cause to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport.

Nothing has been heard neither any suitable action against cold-blooded staff by M/s Jet Lite Ltd. for such an inhuman treatment to the patient and also nor compensate us for the torture/suffering to the patient and other members till date.
It can be seen that your staff deployed at Delhi Airport was inhuman for not allowing medical Attendant alongwith a Patient, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.
An early action in the matter is requested please.

Thanking you,
Yours faithfully,
Encl: As above.

(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

Date: September 29, 2008.

Confidential
Urgent
REMINDER-II
The Chairman,
M/s Jet Lite Ltd.,
Terminal 1-B, SPEED POST
Near: Golden Chariot Hotel,
Domestic Airport,
Santa Cruz East,
MUMBAI-400099.

e.mail : “[protected]@jetlite.com” / “[protected]@jetlite.com”


Sub: Lodging of complaint for the inconvenience to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport._______________________________________

Sir,

Kindly refer to the telephone call received from your office and further discussions had with your representative on 19th November, 2008 requesting the undersigned for the details of Jet Lite Air Ticket booked in the name of Mr. Bhura Ji Yadav, the Attendant of my son, Mr. Ankur Chhabra, in regard to my complaint lodged through e.mail on 20th June, 2008 followed by reminder dated 29th September, 2008 (photo copies enclosed for ready reference), for the inconvenience cause to my son, Mr.Ankur Chhabra on 16.6.2008 at Delhi Airport, which is self explanatory, on the subject matter.

As desired, the details of Jet Lite Air Ticket booked in the name of Mr. Bhura Ji Yadav, are placed below for your kind reference, record and for further necessary action in the matter:-

Name of Passenger - Mr. Bhura Ji Yadav
Date of Journey - 16.06.2008
Flight No. - Jet Lite (SW) 231
e.Tkt No. - [protected]
Reservation No. - QBVWSO
Confirmation/PNR No. - J6FH8

In addition to above, the scan copy of e.ticket, is also attached herewith for your record please.

I shall be grateful, if you kindly take suitable action against the cold-blooded staff deployed at Delhi Airport for such an inhuman treatment to the patient for not allowing medical Attendant alongwith with him, who cannot walk without stick, which caused mental torture, harassment, inconvenience and forced us to spend extra amount to the tune of about Rs. 5, 500/= for traveling from Delhi-Bangalore apart from the other problems to the patient, medical attendant and family members.
Contd……….p/2,

- 2 -

An early action in the matter is highly appreciated please.

Thanking you,
Yours faithfully,
Encl: As above.

(A.K. CHHABRA)
General Manager(CPMG)
NHPC Ltd., Sector-33,
Faridabad-121003
Tel. No. 0129 – 2250112
Mob. [protected]
e.mail: “[protected]@rediffmail.com

Date: November 20, 2008.



Our Ref No: BOM/SQ/GP/141108/5565113

21 November 2008

Mr Ashok Chhabra

Email [protected]@gmail.com

Dear Mr Chhabra,

This is further to our acknowledgement dated November 14, 2008 and our telephone conversation on November 19, 2008.

Mr Chhabra, before I move further, I once again sincerely regret the unfortunate experience your son had to go through at Delhi airport.

You will appreciate the fact, excess baggage when carried by passengers is acceptable subject to payment as applicable. Allow me to reiterate, we have no records to establish any denial for boarding on account of excess baggage carried by passengers for the said flight.

While I understand your predicament over the unpleasant experience and interactions by the staff members concerned, I can assure you that the said staff has since been terminated from our services and are no longer with the organization.

In view of the above, I sincerely regret our inability to accede to your request of compensation.

As shared vide our call, the offer of 1000 JP miles to be credited on your account as a gesture of our goodwill stands open for your consideration.



We look forward to your support and an early opportunity to restore your confidence in our services.

Sincerely,

Gerard Pereira
Customer Relations




21 NOV 2008
Dear Mr GARAD PEREIRA,
Thanks for the reply and offer of 1000 jp miles.But i am sorry to say that this offer is not acceptable to me.Kindly compensate fully as early as possible and resolve this issue within ten days failing which i shall be left with no option except to go for any other alternative for seeking justice for mental as well as financial suffering by jetlite staff.
Thanks and regards,
Sincerely,

A K Chhabra



Our Ref No: BOM/SQ/GP/141108/5565113
28 November 2008

Mr Ashok Chhabra
Email [protected]@gmail.com

Dear Mr Chhabra,

I refer to your email dated November 21, 2008 in response to my earlier email of the same date.

It is indeed disappointing to note your dissatisfaction with our response.

Mr Chhabra, I am sorry that our earlier offer was not acceptable to you which was made purely as a gesture of our goodwill and not as compensation. I shall leave this open for your kind consideration.

Allow me to reiterate here, we do have certain procedures and policies in place and trust you will appreciate our position in this regard.

In view of the explanation provided in our previous correspondence we regret our inability to compensate you as requested.

I look forward to your support.

Sincerely,

Gerard Pereira


Customer Relations

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