[Resolved]  Jet Lite — Refund of cancelled ticket

Dear sir,
I had booked a air ticket through Internet and cancelled later on. The details are as under :
Name Prabhat Kumar
Booking ref : HYR48
Digital Receipt No : 82361
Flight No. S2 112 Class Y
Date of departure : 21.10.2006
Ticket No.[protected]
Cancellation No. DBA 763
Date of Cancellation : 18.08.2006
Amount : Rs 5800.00
Date of booking : 01.08.2006
Destination : DIB to DEL


Till date I had not received any refund for the above said cancelled air ticket. I had remind this to several times by email of Jet lite web site . But every time a computer generated email is received but after that no action .

Prabhat Kumar
Sivasagar
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Aug 13, 2020
Complaint marked as Resolved 
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Jet Lite — Loss due to flight delay

Hi

I had my Jet Lite flights S2 322 on 15th Nov 2007 from Patna to Delhi at 2.30PM (Seat No: 17A) and a connecting flight from Delhi to Bangalore by Jet airways at 17:50PM. However the flight was delayed by over 2 hours and left at 04.30PM due to which I had to miss my connecting flight and book the next flight at 20.10PM by Jet airways 9W 0834 (Seat No: 26C). Due to this cancellation and re-booking I had to pay an additional amount of Rs. 5100/- for no fault of mine. I have all the document in this regard and the boarding pass clearly indicates the delay in Jet Lite flight from Patna.

I had booked both flights belonging to Jet hoping that in case if any delays it would be managed by putting me onto the next flight as they both belong to same company Jet, however the staffs at the Patna airport could not do anything and ultimately I had to shell out additional money from my pocket when I was not at fault at all. I am very disappointed with this service and had hoped to receive better treatment, I atleast expected to be put onto the next flight as both airlines belong to Jet without any additional cost. However that was not the case and it was important for me to travel as I was traveling to London UK on the following day.

My booking reference PNR number is “HAPLOS” (Cancelled Ticket no:[protected] and new ticket no:[protected] and have all the relevant documents that may be required. Can you guide me how to take further action against them in this regard. I have been writing to both Jet airliners but have not received any response.

Regards
Pratap

Jet Lite — Giving Louis Quartz Watch As prize without providing any valid warranty card.

Dear Sir,
I have received one Louis Quartz as a prize after winning a scratch card conest run by Jet Lite after boarding there flight from Guwahati to Kolkata under a scheme paying Rs 500. for the watch which shows a price tag of Rs3990.But i have not received any valid warranty card, service centre number orany serial number on the watch.
I feel i havebeen cheated by a renown company like Jet/Jet-lite.So, kindly provide any suggession.
Thanking You
Suman

Jet Lite — Free Gifts claimed do not seem genuine

My parents claimed two watches as a part of scratch card and win scheme on JetLite flight (Mumbai - Hyderabad) They were asked to pay Rs 490 for each watch as Handling charges and taxes where as the actual price of the watch was displayed on the brochure in excess of Rs. 3500. On receiving watches we discovered that there is no warranty from the Louis Quartz nor there is any such invoice.. The only invoice present is from AVA merchandising Pvt. Ltd which mentions the cost of these watches as Rs 490 each.. Hence what has been taken from us is the actual cost of these duplicate watches. If it was the handling charge and other taxes then how can the company give the invoice say claiming it to be the actual price?

Its nothing but duping the customers by presenting the duplicate watches as original ones and then selling the fake ones.

Jet Lite — fake louis quartz

i travelled on jet lite on 9th september...and in flight won a scratch and win gift voucher which was a loius quartz...it was a pleasant surprise...i just had to pay 500...when i reached back home and inspected the watch, found that it bore no serial number, no trademark, no guarantee, no mark of authenticity...its a fake...this is entirely unacceptable behaviour from such a reputed name...they are digging their own grave...the rogues should not be allowed to escape ...please take the necessary action along with appropriate compensation for all the harassment including monetary loss...

Jet Lite — Losing my Debit Card

Dear Jet Lite Team,

I hav lost my Debit Card while coming to Delhi from Mumbai on your flight S2-104 on 21.10.08. Hopefully it was lost while I have purchased the Scratch gift items from your counter at Delhi Airport.

Let me know if you have any information for the same.

Thanks & regards
Sanjeev Chadha
[protected]

Jetlite — Flight Delay

Hi,

This is Sanjay Aghara. I had travelled from Ahmedabad to Bangalore on previous sunday 2nd Nov. 2008 through Jetlite Flight S2 631 (Jaypur To Bangalore Via Ahmedabad).

When I booked ticket on 31st Oct. 2008 through www.jetlite.com, the departure time was 2:00 PM and arrival time was 4:05 PM.

After 3 hours I got the mail saying flight schedule changed:
Departure: 5:35 PM
Arrival: 7:40 PM

So, I planned from my native (Morbi - Rajkot Dist.) such that I reach there before 2 Hours (mentioned in jetlite site for baggage check-in). When I was in auto to reach Ahmedabad airport, I got SMS saying:
Departure: 6:40 PM
Arrival: 8:45 PM

When I reached airport and asked the reason for delay, I got answer that "Air Congestion". While waiting at airport again message from JetLite:
Departure: 7:05 PM
Arrival: 9:10 PM

Again I went to JetLite counter and asked reason for that the lady said: Departure is 6:40 PM only. When she checked after seeing SMS in my mobile, she replied "Air Congestion".

One more SMS...
Departure: 7:25 PM
Arrival: 9:30 PM

Then I talked to Jet Airways officer, but no mean to talk. Then I asked for "Passenger Waiting Charge for flight delay", but he replied "There is no such charge. And the delay is due to ATC." Is this correct?

I asked the reason for delay of more than 5 Hours, he replied "Departure change from 2:00 PM to 5:35 PM is not delay but schedule change." How can they change schedule in 3 hours?

Now, the flight which was about to departure at 2:00PM, but actually departed at 7:25PM.

Even after paying the cost similiar to international flight (I paid Rs. 8420), this should not happen. And if this happens the airline has to refund the same or pay the "delay charge" to passenger which is Rs. 10000 (for domestic) as per New Delhi Airport.

I have all the mails and SMSes with me.

Looking for your reply and help to get the value of delay from airlines like JetLite (JetAirways).

Thanks & Regards,
Sanjay.
Dear Flier,

Thank you for using our Online Booking Service.

Your Booking Reference Number: JSPCE
Your E-Ticket Number:[protected]

Please find attached your JetLite e-ticket and Terms & Conditions in a PDF format. At the time of travel, kindly note that you will be required to carry a printout of your e-ticket along with a valid photo identification as mentioned in your itinerary.

We thank you once again for choosing to travel on JetLite.

For any clarifications please call our round the clock helpline [protected] / 30302020.

Looking forward to having you on board!

Sincerely

JetLite Team





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Dear Jetlite Team,

Please inform status of refund amount for the ticket which got cancelled.(Delhi to Coimbatore)

I was ensured at your counter in Coimbatore airport on 12th may 2008, that the same would be paid back in my card. But it has not happened till.

Awaiting your early reply and refund.

regards,

Shanker S
[protected]

Jet Lite — No Refund of cancellation since 2 months

I ve cancelled three tickets of jet lite but there is no refund credited to my account.

Dear Sir,

following tickets has been cancelled

Mrs. Swati & Ms. Payal Gawande: Date : 6 Feb 2009

Two tickets has been cancelled but there is no refund till now, I ve called call centers many times but they are telling me amount is credited within 6-7 days.

Also One more ticket has been cancelled of Mr. Sharma but no refund has been given...

According to rules of air regualatory. refund must be given within 3-4 working days...

Im very harassed by jet lite regarding refund...

please help me out...

Pawan Khandelwal
Mobile:[protected]
[protected]

Jet Lite — Credit card information leak

Recently i booked a Ticket from Jet lite ... for one of my known from Banglore to delhi. at flight in morning from there at 7 in morning.

The mail that came to me had a quote in the end . stating that " in case of the Credit card holder is not the passanger then the passanger has to submit a photocopy of the both sides of credit card at the time of check in attested by the credit card holder having the name of the passanger and someother details as well.

This was very appealing that jet lite has started a new rule. I appriciate the way of thinking for the security from Frauds.
But a Big No No will be there from my side in future for booking tickets from Jet lite...

Resason - : Just think in your mind that most of the travellers are the travellers who are either students or doing jobs in various organizations.

1. Now since i am the passanger who has got his ticket booked from one of my friend living in delhi i will not be able to get the ticket booked as i am in other city and he in other city ...
Issue : Why will someone giove me a copy of his credit card ... Even i wont give ot to my brother... How i can attest if i am in other city ?

.
If i show even the credit card details at their counter ... How can the person at counter will cross verify that ??????? Does he have my card details in his system ?
If realy he has that means u r duping the people by displaying the credit card details to everyone who is sitting at airport ??????????????????????? Big Unsafe act with my Personal card information ??????/

That means that anyone at jetlite counter can see my credit card details as they are verifying it there ???????
This means we must not book anyone's ticket if the flight is jetlite???????????????


So atleast in future when they are going to make such rules ... must apply some mind ...

They have placed stupids in the Management ... better put the people who have at least common sense.
Mr Amadeep,

Commonsense is not so common and the same applies on you.

Person sitting on the counter do have the Credit Card No. by which ticket has been booked but he does not have other details like Expiry Date/CVV Number, without which its impossible to make any fraud.

And regarding your other query, we can easily scan the CC front and send it across to the concerned person via email. And if your friend does not trust you, then I believe you should better work on that first.

Now retrospect and then say who is actually a stupid!!!

Thanks,
Rohit

Jet Lite — Lost bag

I travelled from colombo to chennai in JetLite flight S2 - 542 on 31st july 2010 (@ 3 am) . After reaching chennai I went to collect my baggage, but found that it was missing.I talked to JetLite authority and logged a complaint for the same. Officer present at site told me that they will call me in next few hours and will update about missing bag.Till noon they didn't contacted me.
Even I called several times to their offices and other staff members but couldn't get any update. This is the 4th day after missing my luggage.Nobody from jetlite called me till now.My baggage number is S2-018948. Please help me to get my bag.
No reply received till date against the complaint sent by Dr. Shyjumon on 10th Oct'2008.

This is not expected from such a reputed firm.

Jet Lite — theft

OOTACAMUND

16TH DEC/11

FROM,

MR.ABDUL RASHEED,
[protected]@gmail.com
OOTY.






DEAR SIR,

SUB:WATCH THEFT REG


I WRITE THIS TO INFORM YOU WITH GREAT SHOCK AND PAIN REGARDING THE

INCIDENT WHICH TOOK PLACE WHEN I WAS TRAVELLING BY YOUR JET AIRWAYS FLIGHT ON

15TH DEC 2011.

I BOARDED AT MUMBAI AND LANDED AT COIMBATORE,WITH ME I WAS

CARRING 3 LUGGAGES,SUITCASE,SWEET BOX AND ONE LEATHER BAG,THE SUITCASE

WAS NOT LOCKED AND AS PER THE NORMS THEY ALWAYS CLIP IT WITH A TAG WHICH

WAS NOT DONE,SO IN THIS CASE AS I GOT THE SUITCASE I CHECK IT THERE ITSELF

,SURPRISELY FOUND THAT ONE OF MY WATCH (ROLLEX STEEL)IS MISSING AND I

COMPLAINED TO MR.CHRISTOPER WHO WAS THERE,BUT HE DIDN'T RESPONDS PROPERLY,

AND I ALSO COMPLAINED WITH MR .AJITH (INSPECTER OF COIMBATORE AIRPORT) & MR.SURESH (SECURITY OFFICER JET AIRWAYS) HE COMPLETED THE

FORMALITIES.

NOW I HOPE UWILL TAKE STRONG ACTION AGAINST THE GUILTYWHO HAS

STOLLEN MY WATCH AS PER AS WILL,AND SEE THAT THE SAME MY BE RETURNED TO ME.

I FURNISH BELOW THE DETAILS OF MY TRAVEL ON 15DEC.FOR UR EXPEDITE

ACTION.


NAME:MR.ABDUL RASHEED

PNR NO:CHYSR 01/0012

FROM:MUMBAI TO COIMBATORE

FLIGHT NO:0645 "G" CLASS

BOARDING TIME:16.10

I HAVE NOTICED THAT MY WRIST WATCH HAS BEEN STOLLEN.

HOPE U INVESTIGATE AND GET IT BACK AT THE EARLIAST.


THANKING U



YOURS FAITHFULLY

ABDUL RASHEED
OOTACAMUND

16TH DEC/11

FROM,

MR.ABDUL RASHEED,

OOTY.

TO,




DEAR SIR,

SUB:WATCH THEFT REG


I WRITE THIS TO INFORM YOU WITH GREAT SHOCK AND PAIN REGARDING THE

INCIDENT WHICH TOOK PLACE WHEN I WAS TRAVELLING BY YOUR JET AIRWAYS FLIGHT ON

15TH DEC 2011.

I BOARDED AT MUMBAI AND LANDED AT COIMBATORE, WITH ME I WAS

CARRING 3 LUGGAGES, SUITCASE, SWEET BOX AND ONE LEATHER BAG, THE SUITCASE

WAS NOT LOCKED AND AS PER THE NORMS THEY ALWAYS CLIP IT WITH A TAG WHICH

WAS NOT DONE, SO IN THIS CASE AS I GOT THE SUITCASE I CHECK IT THERE ITSELF, SURPRISELY FOUND THAT ONE OF MY WATCH (ROLLEX STEEL)IS MISSING AND I

COMPLAINED TO MR.CHRISTOPER WHO WAS THERE, BUT HE DIDN'T RESPONDS PROPERLY,

AND I ALSO COMPLAINED WITH MR.SURESH (SECURITY OFFICER) HE COMPLETED THE

FORMALITIES.

NOW I HOPE UWILL TAKE STRONG ACTION AGAINST THE GUILTYWHO HAS

STOLLEN MY WATCH AS PER AS WILL, AND SEE THAT THE SAME MY BE RETURNED TO ME.

I FURNISH BELOW THE DETAILS OF MY TRAVEL ON 15DEC.FOR UR EXPEDITE

ACTION.


NAME:MR.ABDUL RASHEED

PNR NO:CHYSR 01/0012

FROM:MUMBAI TO COIMBATORE

FLIGHT NO:0645 "G" CLASS

BOARDING TIME:16.10

I HAVE NOTICED THAT MY WRIST WATCH HAS BEEN STOLLEN.

HOPE U INVESTIGATE AND GET IT BACK AT THE EARLIAST.


THANKING U



YOURS FAITHFULLY

ABDUL RASHEED

Jet Lite — Not getting the cancellation charges back from the airlines

Hi,

I have booked a flight ticket with the following details.

Date of Booking == 14th Jan 2012
Flight No == S2 234
Airline == JetLite
From ==== Bangalore
To ==== Lucknow
Departure Date == 9th May 2012
Departure Time == 10:40 Hrs
Airline PNR == EZMFNH
Ticket No. == 705-[protected]

Now the issue is that because the Airline has changed the time we missed our flight on that day. I called up on 9th of May to the Jet Airways Customer care and 10:05 am and the customer care executive told me that because of NO SHOW we cannot revert the charges. According to that lady actual time of departure was 10:05 and i called up at the same time but inspite of this she was not ready to revert the remaining charges. After a long argument she said that i will be getting a call in 2 days of time, which i never got. Then i called up again on May 15 at 10:25 pm and spoken to Vishal and he told me that acually on that day(9th of May) flight departed at 10:17 am and not at 10:05 am, also according to the policy charges should be reverted as according to the policy, if i am calling before the departure, charges should be reverted. Now again i called to the customer care May 18 at 06:25 pm and spoken to Sonia, who told me to contact to the travel agent from whom i have booked the flight.

These people are fooling me unnecessary and not ready to pay me the remaining charges. In actual they have done mistake by putting NO SHOW, before the departure time. Please take a quick action and help me in getting my amount back.
Looking forward to hear from you soon.

Thanks
Rohit
Mo. No. [protected]

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