My roll no SNO-57910.
This is in regards to the MNA course that was offered to me on the 4th of Jan, 2011. I would like to inform you of the unfortunate circumstances I had to go through due to the incorrect information provided by Wajahad (councellor) at Jetking, Shivajinagar branch - Bangalore.
At first, when I visited the centre, I told the councellor that I am on a break for 4 months from my current job for studies. I had also shared that I was looking enroll in a course to enhance my job role and career thereafter and I was looking for something that I could complete in 4 months. I was informed by the councellor that Jetking offers MNA course (duration 8months) which can be completed in 4 months with 4hours of classes a day. Accepting the offer, when asked about the fee structure I was told to pay as follows:
1. Admission fees : 15, 000/-
2. Monthly course fee : 6, 600/-
Later on, I received a call from the councellor to make immediate payment of 15, 000/- by cheque or cash to get the above mentioned discounted fee structure. Adhering to the same, I was forced to make a payment at the earliest, hence making a cheque payment of 15, 000/- on the 4th of Jan to start my course. After attending 1st class for 2 hours on the 6th of Jan, I went back to the councellor to check about the other 2 hours of class that I was promised. I was told that I was enrolled for 2 hours a day, which was completely wrong and was not discussed. On requesting for 4 hours class a day, I was asked to pay more money (another 13, 750/-). This is not acceptable as this was not a part of the conversation I had with the councellor. I was completely misled by the Jetking councellor because we discussed 4 hours of class a day and the fee structure was given to me accordingly (mentioned above).
As I cannot be away from my job for the next 8 months to do the course, I wanted to withdraw my admission. At this point, I was informed that I will be paying for the entire course, though I attended only 2 hours of class. The reason for attending the class was that I assumed there was going to be another class for 2 hours (as initially discussed). This is the main reason for withdrawal. I am still waiting for the refund of my money and would like help from the head office, Mumbai and Whitefield, Bangalore to look into this matter and get me the best resolution though I have no faith in the company and brand name anymore and will be communicating the same to my friends and the media.
Please look into this matter as a priority and I hope to get the desired results as this is being dealt by the head-office officials.
Thanks and regards,