[Resolved]  Jetlite Airlines — Boarding denied in a confirmed ticket due to over booking. Even though reported in time.

On 20.12.09 all my tour friends reached Kolkata International Airport at about 05.30 P.M by Kingfisher Airlines from Bangkok. The baggage were cleared at about 06.00 P.M. After receipt of the baggage all o[censored]s proceeded to Kolkata Domestic Airport terminal to catch the Jetlite flight for our onward journey to Bhubaneswar. The flight was scheduled to depart at 07.30 P.M. on 20.12.09. I along with my other friends reached the Jetlite counter at 06.30 P.M to board the flight. You had issued me the eTicket Number[protected] on Jetlite for my journey from Kolkata to Bhubaneswar with a confirmed status. As usual I stood in the queue to get my boarding pass to board the flight. Since I was in a group of sixteen members my all baggage got checked in along with other baggage of my friends. I was the last person who was standing in the queue to get the boarding pass. When my turn came to get the boarding pass the person sitting at the Jetlite Counter informed that he cannot issue me the boarding pass as no seat is vacant in the Aircraft. After listening the same I became astonished and tried to get clarification that if there is any fault my ticket or a misprint has been done in the ticket showing the status as confirmed. The jetlite person then tried to convince me in different way that the flight has only 50 seats and they had issued 51 tickets and since I was the last person to stand in the queue I became the unfortunate one. The officials of Jetlite kept me standing at the counter for about one hour giving me hope as if they are trying to put me in the aircraft but latter I could understand that they were just holding me and waiting for the flight to leave Kolkata Airport. After the flight left I complained the said facts to other officials of the Jetlite but they behaved as if I am not a bonafide passenger of the flight and suggested me that if I want I may opt for another flight which is scheduled to leave Kolkata on 21.12.09 at 07.30 A.M i.e. on the next day and they are going to help me in that respect. I requested the airport staffs of
the Jetlite flight that I am no more interested to take your service and kindly refund my money so that I can arrange my own way by going to Railway Station. The Jetliet people replied that they cannot refund the money as the same was booked through the travel agent. I will have to collect the money from my agent. As all my belongings were gone in the flight I had no money even to go to the Railway Station. Under the compelling circumstances I was forced to accept the next day flight. The Jetlite people arranged one bed in the dormitory available in the Kolkata Airport where I had to spend the entire night with mosquitoes and other insects.
The next day as well as the 20.12.09 evening was very much important for me as I had urgent meetings with my client at Cuttack. I had to sustain huge professional loss for the careless arrangements you made in the Jetlite flight. This act clearly shows that the Jetlite Airline harassing the passengers after taking ticket cost from the passengers.