[Resolved]  Jetlite — Irresponsible behaviour

I traveled Kathmandu / Delhi by Jetlite Flight S2 502 on 24th Nov 2007 and my baggage was mishandled. A wheel and wheel trolly was broken and the trolly was torn off from two sides - side and bottom.

Upon contacting Jetlite officials, they handed over a PIR (Property Irregulatory Report) and with my contact numbers duly mentioned in it and I was informed that someone would contact you to confirm the time before visting you to collect the damaged baggage.

To my surprise a few days later someone dropped in to the specified address without fixing up a time and when he was informed that damaged bag bag not there, he left the premises saying that he will call up and come again. Unfortunately, he did not leave his number behind nor he ever bothered to contcat / visit me again to collect the damaged baggage.

I had twice sent mails to Jetlite's corporate office but there is no response at their end. While contacting Jet Airways / Jetlite office, they informed that there is no one who is assigned to look after such complaints and they asked me to contact city office.......

It disgusting that its alsmost been 2 yrs. and no one from Jetlite has even bothered to check the status of PIR.

A copy of PIR is attached herewith for your reference.

I shall appreciate if a new strolly bag (Mont Blanc - the same make as mine which has been damaged) be replaced with the damaged one.

With regards.
Dr. Manoj Matta
[protected]