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A correction in above comment
Cochin/Ernakulam to Hyderabad on[protected].
Cochin/Ernakulam to Hyderabad on[protected].
Kallada is operating bus services as a cover for their nefarious activities. They are one of the biggest liquor barons in Kerala. The buses are used for smuggling illicit liqour and spirit from Karnataka and Tamil Nadu into Kerala. My sincere advise is not to travel in their vehicles even if there is no alternative.
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16/12B, Main Road, Tana, Irinjalakuda, Kerala, India - 680121
I travelled by Kallada travels (Suresh Kallada) from Cochin to Ernakulam on[protected]. I am writing this to tell the horrible experience we had with Kallada during that trip.
> 1. The travel was advertised to be in volvo bus. B7R from Cochin-coimbatore and B9R from Coimbatore-Hyderabad. The B7R was in such bad condition - bus body was loosely hangning in some parts, inside bus water was leaking from under baggage place, the baggage place itself was plastered using cellotape, AC was not working properly, entertainment system was not working, bus was in need of serious repair (we had severe back pain after few hours of travel).
> 2. The B9R which we were supposed to get in from Coimbatore was not available at Cbtr. We were told that it had some engine problem and the bus change would be done 80km from Cbtr bus stop. We came to know of the real problem at that place - adulterated diesel was filled in bus, mechanic had come from volvo and it was said that it would not be possible to repair the bus that day. No information was given on whether an alternate arrangement would be provided or how they are going to handle this situation.
> 3. We had to travel again in the B7R bus not being sure for how long. Then we were told that the bus change would happen during dinner place. That also did not happen.
> 4. Finally the change in bus happened during late night (1:30am) at some isolated place in the highway. The change was with a B9R which was coming to Cbtr from Hyderabad. We all woke up from our sleep, had to take all our luggages from this bus to the new bus. Same case with the people in another bus. Most people in the other bus were confused and had no idea of what was happening, some of them still were in the same B9R bus thinking they will be continuing the trip in the same bus. No Kallada employees were properly communicating what was happening. COMPLETELY UNPROFESSIONAL!
> 5. The places were the bus stopped for food (lunch, dinner etc) were pathetic. The conductors was shabily dressed with chewing pan.
= Is this the way a customer is treated when a customer is paying so much for a comfortable travel?
= Service in same route from another provided provides a better service (same bus from Cochin-Hyd, bus which was serviced properly, bus employess professional & properly dressed, and better customer service) at a lower price.
After the trip, I came to know that this was not a one-off incident and had happened with Kallada before even in Bangalore-Kerala route through friends experiences and reviews in internet.
I have decided never to take Kallada travels for any of my future trips. Thank you.
Thanks,