Kallada Travels — Highly unacceptable Bus Service

Address:

Thrissur, Kerala

My parents had traveled in Kallada Travels Volvo bus from Palakkad to Chennai. They had boarded the bus from Chandra Nagar Bye Pass, Palakkad and alighted at Thiruvanmiyur, Chennai. Ticket No. OONL132468 Journey Date 16 09 2013 Seat No. K1 & K2 The seat was totally wet and dirty due to vomiting by a fellow passenger who had sat on it just before they boarded the bus yesterday. There was no kind response from the attendants or the bus driver to fix the mess. They were completely irresponsible. This is highly unacceptable after paying a very high amount for the tickets. There was no action taken by your staffs and they had to continue travelling sitting on the same dirty seat. Some how the fellow passengers had cleaned the seats but the seats were completely wet and the floor remained unattended, completely dirty with vomit.. 1) Why were someone else sitting on their seats? 2) Why did not any of your staffs take any kind of action in cleaning up the mess even after repeated requests? This shows a high level of irresponsible behavior and is not good for any companies operating in this industry. I would seek an urgent reply to this email. We view this lapse on your part seriously and we may take up this matter further in case of no response from your end.