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Kaya Skin Clinic - Payment made but service not given

 
6 Reviews
User
  sippi_virmani
I understand that Kaya Training Centre gives appointments based on their requirements, but still there is no tranparency / confirmation once an appointment is confirmed.

I have taken a membership @ Kaya's Training Centre. I was asked to take that so that i can get appointments faster and easily with timings convenient to me between 8am to 9pm.

But unfortunately, leave convenience, its been 3 weeks i have been calling these guys constantly & not even got an appointment for the service.

Now my membership is about to expire on 6th June & i am nowhere as it is difficult for me to leave work on weekdays and spend a full day at Kaya.

Inspite of desperate n no. of follow ups and calls all i get to hear from different voices is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT 2 DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

I do give the no. and as usual no calls comes. Next morning i call again sharp at 9.30 and all i hear again and again is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT TWO DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

Also THRICE it has happened that the timings & dates conveyed to me for my other & lase services were wrong.

Again for laser this week finally when i got an appointment after 3 weeks, I was told that appointment is on Sunday. When i called the centre today morning t confirm the timing as 11 or 11.30, i was told that my appointment was today....


woooooooooowwwwww

Another goof up of your staff and my another week gone..............................

Now all i have to do is pay again for the services.

I was planning to go for the Kaya Bridal SErvies, but now looking at the way appointments are scheduled am actually scared of going ahead with Kaya since i might end up without any service for my Day and appointments might come later....which is of no use to me.....
Complaint comments 5 Comments     Updated:
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N
User
Pooja Sen Kaya Skin Clinic  - India
 
I had opted for some laser services at Kaya and I paid a huge amount for the service in advance. Later On going for the service I was told that the services could not be given to me since I had some Skin problem. I had mentioned about the problem on the registration form. Ideally the practitioner should have suggested against the service before I made the payment. They said that the offer was only for that day and i was lured into taking and paying for more services. Now they are not ready to refund the money and are asking me to opt for some other services which I am not comfortable with. Is there any way I can get my money back.
N
User
kaya India Kaya Skin Clinic  - India
 
Dear Ms Sen,

We apologise for the less than satisfactory experience that you have had with Kaya. We value you as our client and your satisfaction is very important for us and hence, would like to not only understand the root of your dissatisfaction with Kaya, but also help address the same. If you could share your contact details and the concerned clinic name with us at care@kayaindia.net, we will immediately be in touch with you to take this forward.

We again apologize and truly regret any inconvenience caused to you.

Regards,
Anne Kurian – Kaya Skin Clinic
A
User
nancy Kaya Skin Clinic  - India
 
lodge a complaint in police...i hate KAYA
N
User
kaya India Kaya Skin Clinic  - India
 
Dear Ms. Sen,

With reference to your review we had requested if you could please share your contact information to take the same forward. We have'nt heard from you and request you once again to please contact us at care@kayaindia.net to have the same addressed.

Look forward to hear from you soon.

Warm Regards
Kaya Skin Clinic Team
 
Dear Sippi,

Read through your posting about the dissatisfied experience at kaya. Inorder to take this forward and address I would request you to please share your contact information with us at care@kayaindia.net

Look forward to hear from you soon.

Warm Regards
Anne Kurian
kaya skin clinic team

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    Kaya Skin Clinic - Payment made but service not given