[Resolved]  Kaya Skin Clinic — Poor Services

I am taking laser treatment at Kaya Skin Clinic, Banashankari, Bangalore. Once you give them your money, they are least bothered about you or your treatment.. These big cheats know nothing other than to mint money.. On the first day their hospitality is amazing.. once you give them your money, they are least bothered.. I have taken appointment for second sitting of laser treatment and the day of appointment when I called they said they have not given me the appointment, but I am still having there appointment card. Still they called me at their clinic and when I went they said they don have free slot and I came without taking service. They gave me the appointment for another week and the same way the day I have to take services they said doctor is not available. Their services are very poor. So beware before handing over your hard earned money. Its better to spare some more amount in place of taking any package.
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2015
Kaya Skin Clinic Customer Care's response
Dear Ms Lodha, Greetings!! In response to your feedback, our team got in touch with you and addressed the matter. Hope we have been able to address it to your satisfaction. Warm Regards, Kaya Skin Clinic Team
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Pathetic service I have ever got. I paid 1 lac rupees for full body Laser and now due to some confusion between 2 branches they have consumed my session twice. Now it's been 8 months I am chasing them for the same but nothing has been done by their Head Office or the branch yet. Each session costs me Rs 13000 /-

Charu [protected]
I had registered for jet sally treatment for acne problem. the staff at kaya knew my main concern is acne and i went there a month before my wedding. i was already consulting a dermatologist but i went to kaya skin clinic for quick result as my wedding was within a month. when i went for my 3rd sitting of jet sally, the staff suggested me to go for PRP treatment for skin glow. i told them i just want treatment for acne but they said this would reduce acne marks too and give me glow that would last for atleast 2 months. they sort of pushed me to go for PRP giving me tempting offers and discounts saying this discount is valid for just today. i ended up spending 26000/- because they scared me saying that my skin is very dull.
the result of this was that i got bruises on my face just before my wedding. when i contcted the clinic doctor, she said this would last for just 2-3 days. its been 3 weeks and those bruises are more visible than my old acne marks. this PRP treatment made me ugly instead of giving me glow. Kaya staff must be knowing the side effects of this treatment but they did not mention that to me. since beginning they knew my wedding is within a week, still they made me go for it. i really regret going to Kaya skin clinic.
I had been to Koramangala forum branch of Kaya. They call themselves as skin experts, but they do not have any knowledge on the skin care at all. As soon as i went and asked about skin pores, they recommended by with a kit. I used it and had no results after three months. After that i went back and they say thy have never seen me. Then i showed the bill. Then they agreed. I mentioned about the products not showing any effect, then a lady called reshma says there is lot of change in my skin. I felt like laughing. First thing is, she was the one who never recognised me also and then after sometime she says she notices the change on my skin. I mean come on! heights of lying and cheating. Very unethical. Another thing to add, they give products that are about to expire. I asked a normal toner, they gave some other toner. It was for 1500/- they reduced the price to 700 and gave me.. that was because it was goign to expire. Everybody at Kaya Koramangala Forum outlet are bloody sick!
I had been to Koramangala forum branch of Kaya. They call themselves as skin experts, but they do not have any knowledge on the skin care at all. As soon as i went and asked about skin pores, they recommended by with a kit. I used it and had no results after three months. After that i went back and they say thy have never seen me. Then i showed the bill. Then they agreed. I mentioned about the products not showing any effect, then a lady called reshma says there is lot of change in my skin. I felt like laughing. First thing is, she was the one who never recognised me also and then after sometime she says she notices the change on my skin. I mean come on! heights of lying and cheating. Very unethical. Another thing to add, they give products that are about to expire. I asked a normal toner, they gave some other toner. It was for 1500/- they reduced the price to 700 and gave me.. that was because it was goign to expire. Everybody at Kaya Koramangala Forum outlet are bloody sick!
I am taking laser treatment for face at kaya skin clinic bangalore hrbr layout .it's been 10 months now and there is no reduction of hair at all. At first there are very sweet but once you have paid ur money dey are least bothered. . When you tell them ur problem they have all the possible tricks to talk and one cannot argue with them .. Iv spent nearly so much of money and it's an utter waste. I just wish one could sue ul for such false promises at ur clinic . The staff there are not professional they just know to talk like fools and they very well know how to cheat. They don't provide refund also when asked they say.. that they have provided the service so no refund. Im so angry n fed up.. i literally feel like slapping the staff who first explained to me about laser n told me to opt for it. I wish I had know about this fraud clinic before. Worst clinic, worst doctors, worst staff... please never go to kaya...
I visited kaya clinic yesterday...and they told me to have peel offs and laser treatment.. i have still not paid money as i was still thinking to avail the services or not as its all about face...it should be a very concious decision..now i have gone through the above experiences i m much doubtful to go to Kaya again..i have uneven skin tone and need some treatment to remove tan and sun burn...dont know where to go..other skin doctors can help???? Bt one thing i surely knw that these people fool you in terms of money as they will say anytime you go that currently we are having 50% of offer...so take the package...its a limited time period offer...so dont be in hurry to pay them as these are just the tactics to get ur money sooner...and u wil find the same offers anytime u visit...be careful...think wisely then pay...
I am not surprised to see disgruntled customers. I took their service way back in 2006 and it was sad. They demand pre-payment and then never give appointment. I had only 2 saturdays off during a month and every time I would call them the unethical staff and stigma in the name of woman would not give me an appointment. And finally I abruptly stopped contacting them as I did not have time( managed 2 sittings for donating 10K to them.

They are Sad and pathetic.
It was my nightmare that i landed up to Kaya Clinic, HRBR Layout, Kalyan Nagar, Bangalore-43. at the age of 16 i took my daughter to this above clinic for laser treatment regarding growth on her upper lip, chin and neck. Now she is 18. The spoken very sweetly and made me a scapegoat by showing offer. they charged 30 to 35k for a package treatment for 6 sittings. when i asked the quality of treatment one customer care executive by name Burny told me that if the hair grown again after the whole treatment, she will refund. However it is not possible, as a Sr.HR Manager I know them and as a customer care executive she cant do that. But it was shocking that once paid the entire behavior of the same executive changed and very rude. The surprise and pain is after 6 sittings also the growth is same and still worst before. after this again i prefer to meet the doctor Jaya, she asked me to consult Endocrinologist for hormone test and treatment. But i wonder, this advise she would have asked my daughter to go through before the laser treatment. However when i consulted the Endocrinologist she has little harmone variation and she is under treatment now. Now i took her again to Kaya Clinic and showed the report to Dr.Jaya. she told my daughter that she has to undergo life long treatment for laser, she will face infertility, she said she has pre diabetic. on her face she told. being a doctor how she should handle the patient 0% her knowledge is. actually in my daughters file, my husband kpt his diabetic test report accidentally. without seeing the name she blabbered nonsence to my daughter. She doesntot have patience to read the name on the report. Being a mother, i am sitting next to her. she would have explained to me. How much mental trauma my daughter is undergoing God knows. however i piad 2800 for maintenance and asked for one sitting laser treatment. You know what happended, this is the second time my daughter is suffering. They burnt the whole area of her neck while doing the laser treatment. being a college girl how they expect her to go to college. please tell me. I am going to take up this matter with child help organisation as well as human right. not only that i am going to consumer court. They have few non experience staff and making money. doctors also dance according to that. they dont have heart. no humanity. i already complained about the burnt to a male doctor and he said he will look into that. again the same thing happended. Tell me whom to blame? i have requested to put one experience trechnical ms. Deepa to my daughter but they reluctant to do that. Deepa is good. she is polite and experienced. they should know how to handle teenagers. should have mercy. Since Dr. Jaya has children and good fertility she have, she canot tell others will face infertility. This is a mental harassment my child is going through.
After reading all these review i am planning to not to goto Kaya am canceling my appointments.

Guys Feedback can sue the companies like this please keep updating feedback.
same i was also thinking to go kaya clinic for my skin problem...but after reading al these reviews i will think about it and even will nvr suggest others also..thanku dear all.
It's true, once they get money they r least bothered.I had my arms laser today, after doing a small portion the therapist said someone else needed the machine and took i t out, I was lying thr for half an hour got pissed off and left. My question is if I had an appt why the machine was not free.
Kaya Skin Clinic
India,
Delhi

Consumer complaints and reviews about Kaya Skin Clinic
aparajita77

Feb 25, 2017
Being Denied Lifetime package
Kaya Skin Clinic is denying my "lifetime package" saying they cant find the records now! I have been availing their maintenance sessions for quite a few years now and the clinic branch has records of it. Now with the new management and the system getting centralised & computerised they are suddenly denying me the "lifetime package" I had paid for. It clearly looks like a case of human error while the data was being computerised. And somehow I am being harassed for a fault made at their end.
My client no in Delhi was : SAFC04356 (Package originally taken at Sec 18 Noida Clinic. I shifted my branch to Safdarjung Green Park clinic subsequently.)
Later I shifted to Mumbai...
Client No here was: MALC8351 (Here too I was first going to Lokhandwala clinic and subsequently shifted to Malad clinic).
It would restore my faith in the company if they solved my problem.

And i can see that others too have complained about this on this forum. Please look into it so as not to lose your credibility completely.
Diksha S

Feb 23, 2017
treatment
I was planning to go to Kaya Skin Clinic for my pigmentation treatment. But after reading such bad comments, I am confused. Please suggest what to do?
Garima Singh

Feb 19, 2017
Laser for pigmentation
Hi i went there for the little bit of spots/pigmentation on my upper cheeks. They said it would be gone asked me to take their package for which i paid them 30, 000 which also included peels when i told them i don't want to go for peels as my skin is sensitive they said still the price would remain same 30, 000 since the peels are for free.they cheated me saying it would go in 6 sessions. Initially after my 1st session there was improvement but after seeing that they started reducing the intensity of laser which also reduced the results and when i asked them to increase the intensity since i cannot feel anything during my session and getting no results. They asked me to take another 6 sessions..now they would charge me 16000 for nothing again..if i needed 12 sessions why didn't they tell me in the beginning. Its already 3 months..and am not willing to give them another 6 months of my life they are asking for. They would cheat you guys its a big scam they won't do any good to you instead worsen your situation. Complete wastage of money and time. And their doctors are dumb as well.. My name is Garima [protected] garima.[protected]@gmail.com
Priya jassal's reply, Feb 27, 2017
Plz Don't opt for them dear.. Kaya is a big fraud. They will damage your skin Opt for some good doctor instead.. Good luck
Hi Priya, This has been the case with most lifetime packages, they are not able to find the receipts. They've discarded our signed paper forms that we had filled, and now they've denied the services too.

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