[Resolved]  Kaya Skin Clinic — Cheating - Kaya

Address:

Ispahani Centre Kaya Skin Clinic, Chennai, Tamil Nadu

Hi,


I am Shyamala. In the month of May, i went for a consultation to Ispahani Centre Kaya Skin Clinic and met a dermatologist. He found my skin to be sensitive and recommended a peel and few products. He suggested me to start using the products right away. I went back with a foot cream alone that day and came back in the month of June and purchased Face wash and Sun screen lotion as per kaya skin clinic's dermatologist recommendation. When I started using, after 3 days i had pimples all over my face. i discontinued the face wash and even then the pimples were there. I discontinued the Sun screen lotion and my skin was better. Again I started using the face wash and there were no issues. I called Ispahani centre Kaya skin clinic on 29th June regarding this and the number was at error. I tried calling continuously and finally on 1st July I got a message saying the number changed. I called them in the new number and some lady picked up. When I told her, i wanted to return the sun screen lotion and i am ready to come by 7.30 pm that day she told me to come on a saturday. I told her i won't be i town this week end and she suggested me to come on next saturday with pre booking which is 13th july. I called the clinic this morning at 10 ( i am waiting to get this issue sorted. so i m trying to reach them as fast as possible). A lady picked and then she passed on the call to a guy. I explained them both the issue and then they asked me to come on Monday as only manager can take decision on this. 1st July was a monday, wouldn't i have gone on that day itself if this is the solution. Then I asked them for their Manager's no. and they gave me Ms Rema's number. I spoke to her. She accepted the fact that their number was not working in the last few days of June, but she refused to accept the returning of the product as it is more than a month. I asked her was it my fault that the number you provided was not reachable, and was it my fault that your colleagues asked me to come today and then now asking me to come on monday. I told her also to check the quantity of the product as I used only for 5 days at the max. she refused. She was very rude and told me she cannot accept returning of the product. She asked me whether I had done this returning in any of the stores. For your information, Jockey showroom do accept product returning for genuine reasons. Metro shoes accept product returning for genuine reasons. All trusted brands do so. I trusted your cilinic so much that only based on your dermatologist recommendation, i used that product. You have to trust your customers too. Now I am rethinking to discontinue all kaya's products. I will not buy new face wash or foot cream when my current ones get over. I willchange the product.

Will I be getting a solution atleast now?