[Resolved] Kaya Skin Clinic — no refund of money

naomitimothy

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

I have visited kaya pune for marks around my nose and chin area.On day 1 they told me that they would do a skin test which would help figure out the actual cause and treatment for the same.The dermatologist came in but there was no skin test done. She just asked me to do a treatment called cosmo peels wherein I had to do 6 sessions which would cost me 15400/- exclusive of the kaya products.I was then asked to buy kaya cleansers,blemishers & comodone cream wherein I was again charged a bomb. My skin got worst & I started getting breakouts all over my cheeks and forehead.I went back to them but they told me that I need to go in for another package called pimple free treatment which included another 6 sessions & would sumup to 8k.I did one session of this treatment only to add to my misery.My face had flared up completely after this treatment & when I told them about it they told me to stop using all kaya products & suggested something new which I had to buy from the chemist. I realised that they have no knowledge whatsoever and just do a trial and error on ur face.If I don’t get a refund I will make sure I sue them.I have done a research on the net about good dermatologist in Mumbai & my skin is much better now.
Naomi Timothy
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Aug 13, 2020

Complaint marked as Resolved

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Comments

Kaya Skin Clinic Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Timothy,

Regret the dissatisfied experience you've had, as you have shared your contact number we will be soon in touch with you to have this matter addressed at the earliest.

Please feel free to write to us at [protected]@kayaindia.net

Warm Regards
Kaya Skin Clinic Team

Dr Shweta Vyas

from Hardoi, Uttar Pradesh

I am taking laser treatment at kaya Skin clinic rajouri garden for lower face. I am really unhappy with the treatment. Initially i was actually satisfied by the reduction in the growth of the hair but once my package was over i realised i will have to do maintenance once in three months. Maintenance is not less expensive to do once in two months or even three months. Initially while taking the package i was told that i might have to do a maintenance once a year but now it looks like i have to do once in two months for upper lip. Recently from KAYA CLINIC GK2 NEW DELHI I TOOK MY LAST SESSION ON 30JAN 2015 AND TODAY IS 4 FEB 2015 MY HAIRS ARE BACK AND WHILE DOING SESSION THEY HAVE BURNT MY SKIN TOO WHAT IS THIS???? SHE CHARGED ME 1900 FOR MAINTENANCE SESSION FOR UPPER LIP AND UPPER NECK AT 50% DISCOUNT GOING ON AND NOT GIVEN EVEN BILL ALSO SHE SAID BILL WILL COME TO YOUR REGISTERED MOBILE NO. BUT TILL NOW I DIDNT RECEIVED YET. Why do you'll promise something and not offer the same. Because i took the package i referred my friends and cousins and now no one is happy with Kaya, all of them is unsatisfied . I would realely appreciate if some higher officials at kaya would look into the matter and RETURN MY LAST SESSION MONEY I.E RS 1900ASAP.
My Details
Dr.Shweta
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