[Resolved]  Kenstar Microwave — no proper information given at the time of purchase

Address:Gurgaon, Haryana

Dear Sir,

I have purchase a microwave on 11th july and called up the customer care for a proper demo as the earlier demo was only for 2 mins as the engineer who came was busy also now the light of microwave was not working so i made a complaint againt it in the customer care the same day but this also has not been taken care and when they came today they said the bulb inside is fused so have to get it replaced and asked for s=ome charges why this information was not given earlier that the specific products will be chrgable atleast at the time of purchase the customer should be aware of the charges,also no proper manual was provided to me when i purchased the microwave so i am unable to use it till now no proper resolution is provided to me also when i asked them to provide me a written proof where in its mentioned which involves cost if replaced or which does not come under warranty they denied.Please help me to resolve this case as its urgent.
my conatct no is [protected]
Name of the customer is ananta shrivastava
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Aug 13, 2020
Complaint marked as Resolved 
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they kenstar people never come to you, ...they are looting public money and thereafter they forget...my condolences to your microwave and .. the same microwave ..has stopped working after a day of purchase...at my house too.i have the purchase receipt...calls...serivce centers...etc but two months hyas passsed to any KENSTAR people to do anything...only you can do three things...
NEVER PURCHASE ANY VIDEOCON OWNED PRODUCTS (KENSTER IS OWNED BY VIDEOCON) IN YOUR LIFE.
TELL YOUR OTHER FRIEDNDS, RELATIVES, COLLEGAUES TO NOT TO PURCHASE..
they kenstar people never come to you, ...they are looting public money and thereafter they forget...my condolences to your microwave and .. the same microwave ..has stopped working after a day of purchase...at my house too.i have the purchase receipt...calls...serivce centers...etc any KENSTAR people to do anything...my bed experience in rajkot with mr.harsh chavda who demontrate only one men for microwave in rajkot city
Dear sir
Would like to complain you that I was purchased 20liter microwave oven kenstar model-kj20csl3 I want to complain for first demonstration
I would like to say Mr.harsh chavda was demonstrate at our home we are not satisfied for his demonstration we want further demonstration for this oven so please send us new demonstrator my address is “Ram nivas”2/18, kevdavai, Rajkot (Gujarat).mobile noi is-+91-[protected].

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