Kenstar Microwave Oven — parts to be changed

soma chowdhury

from Mumbai, Maharashtra

Address:

Bardhaman, West Bengal

my kenstar microwave oven bought in january 2005 had stopped functioning(rotating but not heating) some 15 days back. after lodging complaint through toll free number [protected] one service engineer came and found few parts(2 fuses and the magnetron) not working and have to be changed.the very next day a lady from the office of the local service centre called up to inform that my work will be done the very next morning and the service account was ,also, closed but without any work done thereafter. in fact no information was given to me for the delay and there was no regret on their part for the inconvenience caused.

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Comments

Kamal Pandey

from Mumbai, Maharashtra

Kenstar/ Microwave Oven — Regarding change the part

Hi,
I have got a gift of Microwave Oven of Ken star in my marriage in Dec 2007 and in few months one part of the Oven is got damage and i complaint it in the Kenstar b'coz it is in the warranty period the service man came and first said that provide the warranty card we provide it and then he say provide the bill also we don't have the bill as it was gifted item so we could not provide the bill so he said with out bill we can not change the part and now the warranty is over pls suggest that what we should do and the part cost is Rs. 2100 told by the service man.

regards:
Kamal

mumbaiashish

Kenstar/ Microwave Oven — my complaint closed 5 times without visit at my place

Hi,

I am having the Kenstar's Microwave oven since 2010.

From starting we have problems in that product I complain through [protected] to your call Center
I have enter 3 complaint continue last 4 days and complaint no is as fallows
!. THA [protected] dated 09.05.12
2. THA [protected] dated 10.05.12
3. THA [protected] dated 12.05.12
3. THA [protected] dated 17.05.12
5. THA [protected] dated 18.05.12
And we have received one massage from you Mr. Dilip khoslay (mob.[protected]) will contact you but we didn’t received call ( only one call for appointment)
After sum time I received massage your call been closed after all my complaint without any contact and visit our place
When I talk Mr. Dilip Khoslay he say I m on leave and don’t wants to talk
This is very surprising without visit my place how service center will closed my complaint and you treated with my all five complaints
In last few days I called service center 17times and after so many arguments they give me some phone no but all phone nos are useless that nos are
Mr Prasonjit bose service head (mob [protected]) Mr. Padmakar[protected] Sr. head of service department navi Mumbai, Mr. Salim Sheikh ( mob. [protected])
I am very sorry to say your service record with me is very bad from the starting after so many complaint and fight with call center person my product service by you and I have paid approx INR 2000 till I purchase your product despite of I have warranty. "I feel that i have made a big mistake when i purchased Kenstar Microwave
If this type of service u provide to ur very old customers, how come you people survive in this competitive market, Instead of Samsung LG or any other good product

It my Request to take this matter seriously.

Any how this is my last try, Lets see what will the response from Kenstar.

Regards
Ashish Kumar Singh
R 6013 Jalvayu Vihar sector 20 phase 20
Kharghar navi Mumbai 410210