Kenstar Water Heater — Not working

Address:Pune, Maharashtra

Present complaint :- Kenstar Water heater not working from last month - 19 dec 2011 to till date. just purchased 2 months back.
.... After giving complaint still problem is not not get resolved by team. and not attaining the complaint from last week after several followup.
- very lazy response.
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I purchased a water heater from Bharat electronics and applicances vide Invoice no I/0910/CBE/8419 dated 6th November 2009. Kenstar model no KGS 15W4P. Right from the day the heater is not working and the company tries to repair every time the complaint was made. If i dont receive the exchange within the next 7 days, the matter will be taken to the consumer court for damages due to taking bath in cold water.

Kenstar Water heater — Non-Working of Water-heater

I have bought the Kenstar Water Heater on[protected].It is in warranty period. My Complaint number is MUM[protected]. The Kenstar service men visited 3 weeks ago and assured to rectify the instrument within 2 days.since then i am calling them every day but they are not responding properly saying that the defected parts are not available in the market.I told them to Replace the water heater but they are not ready to replace the heater.every day they tell a new story for not attending my problem.indly do the needfull.

With Regards,
RUPESH SOLANKI Mobile:[protected].

Kenstar Water heater — Non- Working of water heater

Dear Sir,
I have made several complaints to the company service center . my complaint number is MUM[protected]. Its almost 1 month but nothing has been done . this is my third complaint on this forum. I am now losing hope in this forum as nothing has been done to solve my issue.

With Regards,

RUPESH SOLANKI : Mobile -[protected].
Pathetic Service by the company.

have bought three water heaters two are not working, have called four times till now, all they say is we will come and never come, I dont recommend the product to anybody, my complaint reference No is BAN[protected] / 248.
kENSTAR WATER HEATER not working complaints given several time but still problem not solved and now no budy was coming to attain this complaints. Very poor and lazy service. details are as follows.

Compalint no - 1) PUN[protected]
2 ) PUN[protected]
3 ) PUN [protected]
4 ) PUN[protected]
Regards,
Atole.
To whomsoever it may concerned :

I want to lodge a strong complain for my Kenstar water heater. below is chronology of it's failure and response and pathetic services support :

I have purchased it from Bangalore - Kormangala eZone

NOTICE below points :
1) Their pathetic service, you log a complain and next day they close it.
2) Their customer care number is not toll free,[protected], I am being charged for my call to this number
3) Their repeated failure, refer below for detail.
4) They take so many days to work on that tickets, minimum 12 days (+) and maximum 40 days (+), refer below.
5) They acknowledge in email but dont work on it.
6) eZone is not helping us, need to know their role in it. Are they just responsible for selling this product and NOT helping is service support.
7) Why rating 5 is given to Kenstar.? It has to be investigated.
8) I can provide email proofs for all failures and what did I do to get it done.

Water heater purchase date - 27/11/2011

a) FIRST FAILURES
Problem : It started leaking on last week JUNE 2012
Complain Log date - JUNE last week 2012

Complain Number - BAN[protected], BAN[protected] and BAN[protected]you log a complain and kenstar team will close it, without doing anything, I have email proof of it,)


More detail - http://customercarecontacts.com/contact-kenstar-customer-care-phone-for-kenstar-india/
Follow up calls - at least 25-30
Follow up emails - around 8
Follow up emails response from Kenstar - around 8
Reasons from Kenstar - Parts are not available
To whom I spoke :

Customer care[protected]
William Lobo[protected]
Divya[protected]
Sridhar[protected]
Complain Closure date - 3-AUG-2012 (40 days +)
What was done - heater body was replaced

b) SECOND FAILURES
Problem : Water heater stopped working on 27-NOV-2012
Complain Log date - 30-NOV-2012
Complain Number - BAN[protected]
Follow up calls - at least 8-10
Follow up emails - around 5
Follow up emails response from Kenstar - around 5
Reasons from Kenstar - No one attended the call, it was simply closed repeatedly
To whom I spoke :
Customer care[protected]

Unni Krishnan at[protected]
Complain Closure date - 12-DEC-2012 (12 days +)
What was done - Parts replaced under warranty

c) THIRD FAILURES
Problem : Water heater started leaking on 28-JAN-2013
Complain Log date - 30-JAN-2013
Complain Number - BAN[protected], BAN[protected] and BAN[protected]
Follow up calls - at least 6-7 (so far)
Follow up emails - around 5
Follow up emails response from Kenstar - around 5
Reasons from Kenstar - No one attended the call, it was simply CANCELLED repeatedly
To whom I spoke :

Customer care[protected]
Complain Closure date - Still NOT resolved as of date 17-Feb-13
What was done - NO RESPONSE

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