Dear Sir,
We have purchased a Kent water purifier on date[protected] bill no. 9316 from Singhal Electronics Mahaveer tower near frigo gole building road Sardarpura Jodhpur (Raj.) and only after 15-20 days it becomes faulty. We are not able to drink water from it since it is giving a very bad smell in it. We have complained to Singhal electronics Jodhpur Rajasthan 2-3 times, finally on 28-12-12 they had given us a number of Kent customer care noted from the packed box. we had contacted on it and the automated reply system had given us few numbers of the local service center. We had tried 3-4 numbers from which one of the number was wrong number and finally I had a telephonic conversation on this number[protected]provided by Kent Customer care automated reply system) on date 28th Dec 2012. The service representative on this number had assured me to send a engineer and ask me to sms him my address. As per his instruction I had messaged him my address but he had not send anyone. I telephoned him again on 1st Jan 2013 and asked him in a very polite way, for service and he assured to send someone by the same day or next day but again no one came. Finally I talked to him on same number[protected] and told him that if he had not send anyone in next 2 days then I will do the complaint on internet and on Kent website or any consumer complaint site and I was surprised from his reply that instead of resolving customer's complaint he was advising me in a very rude manner to complain at anywhere.
After disappointment to this level, I had took a decision to do complaint of Kent services and also regarding the miss behavior of a Kent service employee who attends calls on this number[protected]. I request you to please do the needful action in this concern.
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May God bless you and your family
Thanks and Regards
Sachin Sarvatee
(Member-District Congress Committee, Jodhpur)
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Singhal Agencies — Defective water geyser
I had bought a water geyser of Venus company on 19/10/2009 from Singhal Agencies.It do not gives proper water pressure at outlet.
I informed Singhal Agencies no. of times to rectify the problem or to replace with a new one, but they refused to solve the problem.