[Resolved] Kent RO — Service and Customer Care | |
Dear Sir greetings! This is in reference to the above said product which we bought it from Kent RO Systems Ltd on 29/12/07 Invoice No. 3708 Sales Personnel Mr. Abhishek Maurya of C 15 Sector 7 Noida 201301 installed at our residence. Please find the attached correspondence with the company till the time of writing this email. So far there has been no official acknowledgement of my email to the company. The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company. Right now I am in a dilemma wether to get the machine in working order and pay for it and claim later or wait for your concern over the issue. Looking at this juncture what is important for us in the family is to have supply of softwned water then to wait for justice. It is almost over a week and we are still waiting for the things to move from KENT RO so finally thought of writing to Customer Court for justice. Kapil Rohatgi C 2 - 304 Ananda Eldeco Apartments Sectore 48 Noida - 201 302. India. Phones:[protected] Mobile:[protected] email: [protected]@yahoo.com --- On Wed, 8/7/09, Vikas Arora <[protected]@kent.co.in> wrote: From: Vikas Arora <[protected]@kent.co.in> Subject: FW: AMC FOR KENT AUTOMATIC WATER SOFTENER To: [protected]@yahoo.com Date: Wednesday, 8 July, 2009, 1:51 PM Sir, We refer your case to management but they are not convincing since your warranty is over it will be on chargeable basis. Approximate cost will be Rs8000/- for further discussion you can mail it to Mr. [protected]@kent.co.in Ph-[protected]. Thanks & Regards VIKAS ARORA From: Vikas Arora Sent: Mon 7/6/2009 2:52 PM To: [protected]@yahoo.com Subject: AMC FOR KENT AUTOMATIC WATER SOFTENER Sir, Reference to discussion & telecon we are giving our AMC PAPER for your consideration. Thanking you Regards Vices Aurora --- On Thu, 9/7/09, kapil rohatgi <[protected]@yahoo.com> wrote: From: kapil rohatgi <[protected]@yahoo.com> Subject: Fw: KENT WATER SOFTNER URGENT ATTENTION NEEDED To: [protected]@kent.co.in Date: Thursday, 9 July, 2009, 1:19 PM -- On Thu, 9/7/09, [protected]@yahoo.com wrote: From: [protected]@yahoo.com Subject: KENT WATER SOFTNER URGENT ATTENTION NEEDED To: [protected]@kent.co.in, [protected]@kent.co.in, [protected]@kent.co.in, [protected]@kent.co.in Cc: vikas.[protected]@kent.co.in Date: Thursday, 9 July, 2009, 1:12 PM Dear Mr. R R Sapra greetings! We would like to thank you for introducing great products in the market and especially for the residents of Noida, the so called WATER SOFTENER. To tell you the truth that since the installation of the machine at my residence, the whole family have enjoyed the supply of clean clear water. We had purchased your Water Softener and RO products at the same time about 18 months back by Mr. Abhishek assuring us of the best of the services all the time “We are only a phone call away”. However, last year we had constant problem with water softener. The visiting teams of technicians were of different views for the installation of the same but by that time it was too late to change the site of installation as all the pipelines were laid. It is really shocking to hear from your visiting team of expert technicians including Mr. Abhishek that the machine is wrongly placed, (he was the one who visited us at the site and on his advise only the machine was placed) hence we are not getting the soft water in the tank and that we should approach him once the warranty is over to have reinstalled at extra cost. However, it seems that Company like Kent is interested in only selling the product with a very poor installation and after sales service team. After persistent insistence with KENT HO including Mr. Sapra and Mr. Vikas the problem was rectified and was informed by Mr. Abhishek that we don’t need to worry about the working of the machine as you don’t need do anything and we would take care. We were never informed about the filter in the machine. Hence, we feel that your sales person have misguided us at the time of selling and installation of the product. Earlier also, at the time of taking the AMC for RO we were informed by the CUSTOMER CARE for the non-existence of AMC for water softener. Well, on our return from our holiday on 30th June my driver informed us about the crack in the said machine. Due to my father’s hospitalization we could not made a call. We called the CUSTOMER CARE on 4th July’09 Ref No. 193521 and Ref No. 193528 for the purchase of AMC for WS and RO. For RO’s AMC the technician visited us and we got it done. BUT, when enquiring about the AMC for WS, we were informed nothing as such exist and you better call Mr. Ramanuj. On calling him the only reply we got was WS AMC is on and the cost of the container / body, promising that the technician would visit us the same day but to no avail. On 6th July’09 we called the CUSTOMER CARE and Ms. Kalpana / Ms. Ranjana; to be frank I don’t remember the name informed us about the non-existence of AMC for WS. Finally, we were told to call Mr. Vikas, who gave us time to listen to our plight and was ready to help. The Technical team who visited us clearly told my wife on enquiring why nobody visited us for service till the time the machine was under warranty, the reply came “madam aap kahan rahte ho yeh India hai, yah par apne aap kuch nahin hota hai, aap hi ko call kar ke bulana parega” (madam Where do you live, this is India, nobody comes without calling even if your machine is under warranty). We were amazed to listen to his reply. This clearly shows the intention of KENT that how responsible is your staff both at CUSTOMER CARE and the TECHNICAL TEAM. It seems the motto is to sell the product only and forget about the after sales services. At the time of selling your Mr. Abhishek made 1000 promises but nothing worked. After talking to Mr. Vikas for the same I was directed to Mr. Sapra GM Sales. After telecon with Mr. Sapra yesterday and was asked to send an email related to the above said issues. We are really shocked to hear about the non-existence of AMC, about after sales services and others which have really put us in doubt about KENT. It’s been 6 days and so far nothing has moved, left us wandering what will happen next, would be able to use WS again as it has been lying shut and we have been surviving on the quality of water supplied by Noida authority. Hope living with my patient father, we all will survive the ordeal of water full of impurities. PLEASE help us to come out of it and live freely in KENT WS system. Sir, we need your serious attention and intervention to solve this issue on URGENT basis. Waiting for your positive reply on said issue barring which we might be forced to knock the doors of Consumer forum. Hope that every issue would be sorted out at your earliest. Await your early response Yours truly, Kapil Rohatgi C 2 - 304 Ananda Eldeco Apartments Sector 48 Noida - 201 302. India. Phones:[protected] Mobile:[protected] email: [protected]@yahoo.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 59 Comments | |
Comments
From Parmod Kumar Malhotra
E mail:parmod.[protected]@rediffmail.com
Earlier in the month of March 2012, I complained about my Machine (under A.M.C.), after fifth subsequent reminder, company listened and changed membrane/filter, but again after 4-5 month again the same problem has arisen-
It clearly indicates machine is defaulty, beacuse number of R.O. are installed in our colony and same water supply is in all the R.O installed then why particularly problem is in my machine only- for which company has no reply rather they have not even bothered to acknowledge the complaint
. I reproduce my complaint
09 Sep 2012
R.O AMC
Yesterday afternoon I have lodged a request for regular service for my R.O.which is under AMC with a particular request to send concerned person at 6.30 p.m because water supply in our area starts at 6.30 p.m but the gentleman visited around 3.30 p.m, opened the machine and immediately informed to change the membrane, I informed him that it has recently been changed but he insisted
to change. Now it is very amazing and shocking experience
That representative of such a reputed company having international fame whenever visit always insist for change of membrane/filter and give estimate. In this connection I would like to submit:
As to why such defect is occurring in our machine only, whereas number of machines are already installed in our locality, particularly in our street and same water supply is in entire locality. That shows that machine supplied to me is defective/not up to the standard.
Or the membrane and filter already installed by you is used/defective
Because it is frequently happening with my machine, I have already complained to you and finally after my fifth reminder the membrane/filter was replaced.
Now I request you to replace my machine immediately. As infected water may affect our health .
I reproduce herewith a my earlier correspondence for your consideration.
Complaint:
Grievance :R.O AMC Invoice
no. 3SC 11003949 dt 24/5/11.Today the person came for service has not dine
it properly, on opening R.O he insisted to change membrane and filter as it
is 2009 machine, he was informed that it waspurchased in 2010 and even last
service it was informed no need to change as in good condition it seems
today he was not intend to service such kind of dealing is not expected from
a company of international fame.Pls look into the matter and
inform
REGARDS,
PARMOD KUMAR MALHOTRA
Reminder-FIFTH
Very Shocking that company is still silent and ignoring all the reminders and complaints such behaviour reflects that company does not care about its customers after selling the product even though the product delivered is not up to the mark as stated in advertisements which is clearly a cheating to consumer.Because I have requested many times but no action has been taken so I am forced to go for legal proceedings/consumer cell if company still put this reminder in dustbin.
Regards
Parmod Kumar Malhotra
12/09/2012
Reminder
This has reference to my complaint regarding faulty machine with a request to replace the machine at the earliest. But So far no action has been taken and because of your such delay we are forced to take impure/ infected water which may affect our health and in such case you will be entirely responsible for any damage to our health .
14/09/2012
REMINDER - SECOND VERY URGENT
This has reference to my complaint regarding faulty machine, but regret to note that a company
having international fame is completely silent on such a sensitive issue because your product is
an important tool in health industry and you are aware number of diseases spreading are water born diseases, as the machine is faulty it is sole responsibility of the company to replace it and company is liable for all the consequences, that has affected the health of the consumer, once again it is requested to REPLACE THE MACHINE at the earliest, because of your such delay we are forced to take impure/ infected water which may affect our health and in such case you will be entirely responsible for any damage to our health .
IT has already been considerably delayed, kindly REPLACE THE MACHINE at the earliest
Parmod Kumar Malhotra
[protected]
E mail:parmod.[protected]@rediffmail.com
Earlier in the month of March 2012, I complained about my Machine (under A.M.C.), after fifth subsequent reminder, company listened and changed membrane/filter, but again after 4-5 month again the same problem has arisen-
It clearly indicates machine is defaulty, beacuse number of R.O. are installed in our colony and same water supply is in all the R.O installed then why particularly problem is in my machine only- for which company has no reply rather they have not even bothered to acknowledge the complaint
. I reproduce my complaint
09 Sep 2012
R.O AMC
Yesterday afternoon I have lodged a request for regular service for my R.O.which is under AMC with a particular request to send concerned person at 6.30 p.m because water supply in our area starts at 6.30 p.m but the gentleman visited around 3.30 p.m, opened the machine and immediately informed to change the membrane, I informed him that it has recently been changed but he insisted
to change. Now it is very amazing and shocking experience
That representative of such a reputed company having international fame whenever visit always insist for change of membrane/filter and give estimate. In this connection I would like to submit:
As to why such defect is occurring in our machine only, whereas number of machines are already installed in our locality, particularly in our street and same water supply is in entire locality. That shows that machine supplied to me is defective/not up to the standard.
Or the membrane and filter already installed by you is used/defective
Because it is frequently happening with my machine, I have already complained to you and finally after my fifth reminder the membrane/filter was replaced.
Now I request you to replace my machine immediately. As infected water may affect our health .
I reproduce herewith a my earlier correspondence for your consideration.
Complaint:
Grievance :R.O AMC Invoice
no. 3SC 11003949 dt 24/5/11.Today the person came for service has not dine
it properly, on opening R.O he insisted to change membrane and filter as it
is 2009 machine, he was informed that it waspurchased in 2010 and even last
service it was informed no need to change as in good condition it seems
today he was not intend to service such kind of dealing is not expected from
a company of international fame.Pls look into the matter and
inform
REGARDS,
PARMOD KUMAR MALHOTRA
Reminder-FIFTH
Very Shocking that company is still silent and ignoring all the reminders and complaints such behaviour reflects that company does not care about its customers after selling the product even though the product delivered is not up to the mark as stated in advertisements which is clearly a cheating to consumer.Because I have requested many times but no action has been taken so I am forced to go for legal proceedings/consumer cell if company still put this reminder in dustbin.
Regards
Parmod Kumar Malhotra
12/09/2012
Reminder
This has reference to my complaint regarding faulty machine with a request to replace the machine at the earliest. But So far no action has been taken and because of your such delay we are forced to take impure/ infected water which may affect our health and in such case you will be entirely responsible for any damage to our health .
14/09/2012
REMINDER - SECOND VERY URGENT
This has reference to my complaint regarding faulty machine, but regret to note that a company
having international fame is completely silent on such a sensitive issue because your product is
an important tool in health industry and you are aware number of diseases spreading are water born diseases, as the machine is faulty it is sole responsibility of the company to replace it and company is liable for all the consequences, that has affected the health of the consumer, once again it is requested to REPLACE THE MACHINE at the earliest, because of your such delay we are forced to take impure/ infected water which may affect our health and in such case you will be entirely responsible for any damage to our health .
IT has already been considerably delayed, kindly REPLACE THE MACHINE at the earliest
Parmod Kumar Malhotra
[protected]
27/9/2012
REMINDER - Third VERY URGENT
This has reference to my complaint regarding faulty machine, but regret to note that in spite of my repeated reminders no concrete action has been taken so far except a formal visit by one of your representative who also endorsed the same after that one week has already been passed, therefore, once again it is requested as the machine is faulty it is sole responsibility of the company to replace it, also, company being provider of water purifier and their promises/commitments in their advertisements is liable any problem/ consequences due to intake o[censored]nsafe/infected water by the consumer because of their intentional delay.
Finally, once again requested to REPLACE THE MACHINE/rectify the defect at the earliest .If appropriate action is not taken within seven days of receipt of this mail then I would be forced to knock the door of Consumer protection cell .
Regards
Parmod Kumar Malhotra
REMINDER - Third VERY URGENT
This has reference to my complaint regarding faulty machine, but regret to note that in spite of my repeated reminders no concrete action has been taken so far except a formal visit by one of your representative who also endorsed the same after that one week has already been passed, therefore, once again it is requested as the machine is faulty it is sole responsibility of the company to replace it, also, company being provider of water purifier and their promises/commitments in their advertisements is liable any problem/ consequences due to intake o[censored]nsafe/infected water by the consumer because of their intentional delay.
Finally, once again requested to REPLACE THE MACHINE/rectify the defect at the earliest .If appropriate action is not taken within seven days of receipt of this mail then I would be forced to knock the door of Consumer protection cell .
Regards
Parmod Kumar Malhotra
Customer care of Kent RO is reluctant even hear about the details.
I have reapeired my machine 03 months back paying Rs3300/- .Last week there was some issue & the person came & repaired .He also advised us to take an AMC with KENT.After this machine went on breakdown again.This is an isue as we dont have an alternate arrangement.
I have reapeired my machine 03 months back paying Rs3300/- .Last week there was some issue & the person came & repaired .He also advised us to take an AMC with KENT.After this machine went on breakdown again.This is an isue as we dont have an alternate arrangement.
my name is mamta from mahavir enclave palam and my kent RO is not working properly after one month from purchasing date .kent technician has installed it, but now when I complaint for not working properly another technician who visited told me that it is not installed properly because the water pressure is very low at this place.i am not getting what type of training is given to kent technicians as every technician is having a different view about the same problem and the problem is not solved by anyone of them. I had very bad experience with kent, they just sell the product but when the time come for servicing it they are nowhere
Hi this anju from gurgaon...we have purchased Kent RO on 25/07 and it have some problem .we have complained for it on 8/08, the complained no is 747232...but till today no one come for repairing...even we have again complained on 13/08 and the no is 753307 but again no response...we are very surprised because a person called me on 10/08 to ask our address for repairing but he didn't come and when we checked from kent service center they told me that person gave a fake repairing report there that he already repair our RO...we have contact no of that guy...that is [protected]...this shows your staff quality.i think we do a mistake to buy RO system from Kent ...a very poor service kent provides to the customers...I never suggest to my friend to buy RO from this company...
Dear sir,
I bought Kent RO 24OCT 2012 it was running satisfactorily to take the advantage of free service I called the
dealer and they send the technician and he cleaned filters and boxed up (23/07/2013)on (22/08/2013) I found that Activated carbon filter started leaking from the body.On 23/08/2013 I registered the complaint.
the complaint No. is B 439.The technician came and saw the kent and told that he will charge the filter next day and charge the cost of filter.since that day I am waiting for that man.
I called the dealer and asked him that if carbon filter get choke how we will come to know? He told the output will reduce.I asked him will the filter body get cracked? He answer me if you throw the filter from a multi storey building nothing will happen to filter body.then why technician is telling that it happened due to choking of filter.Is it not material failure? Is there no indication of filter clogging?
M R SHARMA A102 MANDAR COMPLEX OPP.SAI BABA TEMPLE EVERSHINESHINE CITY
VASAI (EAST) MOBILE No.[protected] [protected]@rediffmail.com
I bought Kent RO 24OCT 2012 it was running satisfactorily to take the advantage of free service I called the
dealer and they send the technician and he cleaned filters and boxed up (23/07/2013)on (22/08/2013) I found that Activated carbon filter started leaking from the body.On 23/08/2013 I registered the complaint.
the complaint No. is B 439.The technician came and saw the kent and told that he will charge the filter next day and charge the cost of filter.since that day I am waiting for that man.
I called the dealer and asked him that if carbon filter get choke how we will come to know? He told the output will reduce.I asked him will the filter body get cracked? He answer me if you throw the filter from a multi storey building nothing will happen to filter body.then why technician is telling that it happened due to choking of filter.Is it not material failure? Is there no indication of filter clogging?
M R SHARMA A102 MANDAR COMPLEX OPP.SAI BABA TEMPLE EVERSHINESHINE CITY
VASAI (EAST) MOBILE No.[protected] [protected]@rediffmail.com
Worst sort of company with worst products and worst service.
Once my product went out of warranty, I bought its AMC through their local dealer at Hyderabad named bluelife.
After then when my purifier broke down, these guys charged me for everything including service charges citing that AMC is only for 4 free service in an year and filter replacement.
When turn of filter replacement came, bluelife guys were not reachable and from kent I found out they're no more working for Kent and I'll have to buy new AMC from one of their dealers.
bottom line: AMC doesn't cover anything and if their local support guy runs away they're not responsible.
Once my product went out of warranty, I bought its AMC through their local dealer at Hyderabad named bluelife.
After then when my purifier broke down, these guys charged me for everything including service charges citing that AMC is only for 4 free service in an year and filter replacement.
When turn of filter replacement came, bluelife guys were not reachable and from kent I found out they're no more working for Kent and I'll have to buy new AMC from one of their dealers.
bottom line: AMC doesn't cover anything and if their local support guy runs away they're not responsible.
my name is p. narayanrao kentgrand(kr[protected] vishakapatanam. we make a complaint over one week but noresponse...
Hi,
This email is being addressed to Mr. Mahesh Gupta
My name is Prabin and I am from Bangalore. After hearing lot of good comments about Kent I got KENT GRAND PLUS delivered from AMAZON 10 days back. I've been asking kent for installation since May 28th and still today no one has turned up. I have called almost all the centers in Bangalore, kent head office but all in vain. I am so tired now that I am asking amazon to take the product back. After this service I can't take the risk/pain of opting this product for the rest of the years.
Please contact me if you need further information.
Thanks,
Prabin
Bangalore
prabin.[protected]@gmail, com
This email is being addressed to Mr. Mahesh Gupta
My name is Prabin and I am from Bangalore. After hearing lot of good comments about Kent I got KENT GRAND PLUS delivered from AMAZON 10 days back. I've been asking kent for installation since May 28th and still today no one has turned up. I have called almost all the centers in Bangalore, kent head office but all in vain. I am so tired now that I am asking amazon to take the product back. After this service I can't take the risk/pain of opting this product for the rest of the years.
Please contact me if you need further information.
Thanks,
Prabin
Bangalore
prabin.[protected]@gmail, com
I have bought one Mineral RO before 1 year
worked well. Now the time to replace the cartridges. It is giving peep alarm.
I am calling the authorized service dealer in Madurai for the past three days, he is not responding my phone call.
Today he is not picking up my phone. Is it fare for a Good Company like 'KENT'
Kindly improve your customer service. Otherwise it will affect your marketing.
Alexander,
B-1, Staff Quarters, Horticultural College, Periyakulam,
Theni District, Tamilnadu. Mob: [protected]
worked well. Now the time to replace the cartridges. It is giving peep alarm.
I am calling the authorized service dealer in Madurai for the past three days, he is not responding my phone call.
Today he is not picking up my phone. Is it fare for a Good Company like 'KENT'
Kindly improve your customer service. Otherwise it will affect your marketing.
Alexander,
B-1, Staff Quarters, Horticultural College, Periyakulam,
Theni District, Tamilnadu. Mob: [protected]
i was instructed to get service with praveen asm.
the machine was serviced after attending thrice in two months after sevaral phone calls.
still the machine is not in proper running condition.
i dont no how many calls i should do to service the machine.
my address
R.Ahmed basha,
fathima manzil,
1/320, peeran sahib nagar,
sanniyasigundu,
salem 636015
[protected]
the machine was serviced after attending thrice in two months after sevaral phone calls.
still the machine is not in proper running condition.
i dont no how many calls i should do to service the machine.
my address
R.Ahmed basha,
fathima manzil,
1/320, peeran sahib nagar,
sanniyasigundu,
salem 636015
[protected]
Hi Fiends,
I bought Kent RO water purifier on 04 Oct and kept on calling their customer care for installing the same. But they KEPT ON 'promising to install' the same immediately, but Alas!, till the time of writing this comment, my system has still NOT been installed till 1450 hours on 08 Oct, even after a lapse of over 4 days !
In the intervening period, I have made 25 calls to their local Customer care no-[protected], Toll free Customer Care [protected] three times, and waited for almost one hour to speak to CCE, then I was given a Gurgaon Tele No[protected], who again gave another no- [protected]. In this game of cat and mouse, I have wasted more than 6 hours of my valuable time in calling these "inefficient and insensitive" customer care guys of KENT RO!
Had I not bought it from CSD canteen, I would have surely returned it and would NOT even touch Kent RO even with a barge pole in future in my life!
MOST pathetic after sales service I have ever come across ! So, buyers, BEWARE before buying KENT RO !
I, for one, nor my friends or family would ever buy their product...simply to avoid their PATHETIC after sale service ! Worst experience of my life ever !
Col Taj Hoda
I bought Kent RO water purifier on 04 Oct and kept on calling their customer care for installing the same. But they KEPT ON 'promising to install' the same immediately, but Alas!, till the time of writing this comment, my system has still NOT been installed till 1450 hours on 08 Oct, even after a lapse of over 4 days !
In the intervening period, I have made 25 calls to their local Customer care no-[protected], Toll free Customer Care [protected] three times, and waited for almost one hour to speak to CCE, then I was given a Gurgaon Tele No[protected], who again gave another no- [protected]. In this game of cat and mouse, I have wasted more than 6 hours of my valuable time in calling these "inefficient and insensitive" customer care guys of KENT RO!
Had I not bought it from CSD canteen, I would have surely returned it and would NOT even touch Kent RO even with a barge pole in future in my life!
MOST pathetic after sales service I have ever come across ! So, buyers, BEWARE before buying KENT RO !
I, for one, nor my friends or family would ever buy their product...simply to avoid their PATHETIC after sale service ! Worst experience of my life ever !
Col Taj Hoda
most pathetic customer service i have ever come across! Buyer, beware before you get trapped ! they don't even regret for delays or poor customer service! One of the worst customer service i have ever come across in my life yet !
Dear Authorities,
This is to inform that we have bought Kent RO System from ANAND & CO. ELECTRONICS PVT. LTD. (Sodepur Road, Madhyamgram, Kali Bari, Kolkata[protected] on 21st May, 2013. We are really sad to inform that the product's after sales service isvery poor. We are into AMC with Kent's authorised service franchisee named - Sun Services (15 B.T. Road, Kolkata - 700002, Paikpara), but we are not getting the proper service as they are running short of proper Man-Power who are well trained.
My family is facing tremendous trouble buying Kent RO. We are really regretting now for buying this product.
I would request the company to take proper measures to fix the problem.
Early actions will highly be appreciated.
Thanking you.
Tridib Dutta
([protected])
Madhyamgram, Bankimpally, 103 Nirala Apartment, Kolkata-700129. Nr. Oriental Bank of Commerce.
This is to inform that we have bought Kent RO System from ANAND & CO. ELECTRONICS PVT. LTD. (Sodepur Road, Madhyamgram, Kali Bari, Kolkata[protected] on 21st May, 2013. We are really sad to inform that the product's after sales service isvery poor. We are into AMC with Kent's authorised service franchisee named - Sun Services (15 B.T. Road, Kolkata - 700002, Paikpara), but we are not getting the proper service as they are running short of proper Man-Power who are well trained.
My family is facing tremendous trouble buying Kent RO. We are really regretting now for buying this product.
I would request the company to take proper measures to fix the problem.
Early actions will highly be appreciated.
Thanking you.
Tridib Dutta
([protected])
Madhyamgram, Bankimpally, 103 Nirala Apartment, Kolkata-700129. Nr. Oriental Bank of Commerce.
Very poor service will call to take AMC regularly but after taking it no body is willing to visit. Extremely poor service & cheating attitude.
Manoj
Mob:[protected]
Manoj
Mob:[protected]
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Dear sir,
I have purchased a Kent gold water purifire on 023/04/2012 through vinayek Traders (Bikaner) and installed at my house. Just after one month of purchase I started facing trouble with the system. In the beginning it usese after a month of purchase it started leaking as well.
Initially I had to call technician once in a week but now situation has gone worse and thus I am forced to call technician atleast 5 times in a week. Infact I have to call many a times to the service provider so that he can send technician for its repair. Its been 5 months now and I am not getting any resolution to this.
This particular product has some kind of manufacturing defect due to which my family is facing problem of drinking water.
When I tried calling company's phone number: [protected] I was put on hold and got no response, and thus I had to disconnect. Then I filed a complaint on their website and got response to contact at[protected] in case o[censored]rgency. When for the second time in the same day the water purifier do'nt fillter water and virce, I tried contacting at the same number but it was not reachable.
This is causing mental trauma and I feel really harrassed because I have to beg for its service every time for which I have already paid such a big amount.
I am looking for a proper and timely resolution to this problem, please help me with the same.and write to vinayek treders bikaner.
Regards,
mr.sajjan kumar
vpo.jaisa
teh.lunkaransar
distt.bikaner
@[protected], [protected]
e-mail:[protected]@gmail.com