[Resolved]  Kent RO — KENT RO: POOR SERVICE AND QUALITY

Address:

Pilibhit, Uttar Pradesh

Dear sir,

I have purchased a Kent Ro system on 06/09/2010 through Swastik Traders (Pilibhit) and installed at my house. Just after 15 days of purchase I started facing trouble with the system. In the beginning it used to stop function after every 2-3 days. And after a month of purchase it started leaking as well.

Initially I had to call technician once in a week but now situation has gone worse and thus I am forced to call technician atleast 5 times in a week. Infact I have to call many a times to the service provider so that he can send technician for its repair. Different technicians have different answers to this problem and whoever visits say that other technicians doesn't know anything and claims different type of faults and service. Its been 5 months now and I am not getting any resolution to this.

This particular product has some kind of manufacturing defect due to which my family is facing problem of drinking water. I have to purchase mineral water from the market even when I have got Rs.15000 RO system installed in my house.

When I tried calling company's phone number: [protected] I was put on hold and got no response, and thus I had to disconnect. Then I filed a complaint on their website and got response to contact at[protected] in case o[censored]rgency. When for the second time in the same day the water purifier started leaking and beeping, I tried contacting at the same number but it was not reachable.

This is causing mental trauma and I feel really harrassed because I have to beg for its service every time for which I have already paid such a big amount.

I am looking for a proper and timely resolution to this problem, please help me with the same.

Regards,
Sushil Kumar Kohli