[Resolved]  Kent RO / Uv — NO SERVICE

Address:

Panchkula, Haryana

I HAVE PURCHASED AN KENT RO.UV FROM M/S JINDAL CROCKERY HOUSE IN THE MONTH OF FEB 2010 BY SPENDING RUPEES 14000/-.I AM SORRY TO SAY THAT AFTER THE INSTALLATION THE SOLONODE VALVE HAS BEEN REPLACE THREE TIMES BY THE DISTRIBUTOR PERSON.EVERY TIME THIS VALVE GET BURNT.I HAVE TRIED MY BEST TO CONTACT THE DISTRIBUTOR BUT NEVER GOT A PROPER SERVICE.IN THE MONTH OF JULY 2010 I CONTACTED THERE HEAD OFFICE IN GURGAON HAD A TALK WITH MR.SAURAB MOBILE NO:[protected] TOLD HIM MY PROBLEM I WAS TOLD TO CONTACT MR. PARVINDER BASED AT CHANDIGARH MOBILE NO:[protected] HAD A TALK WITH HIM AGAIN I WAS GIVEN A MOBILE NO : OF MR. SUBASH THE AREA MANAGER FOR CHANDIGARH.I WAS ASSURED THAT THE COMPLAINT WILL BE ATTENDED WITH IN 03 WORKING DAYS.THE CAME AND TOLD US THAT THE SOME ADJUSTMENT HAS TO BE MADE AND HE FIDDLED WITH THE MACHINE FOR ABOUT 1/2 HRS AND WENT AWAY.
TOLD ME TO SIGN THE ON A PLAIN PAPER WHICH HE WAS CARRYING WITH HIM.BEFORE SIGNING IT I HAVE MADE A REMARKS THAT MACHINE IS UNDER OBSERVATION.
AGAIN FOR THE LAST FOUR DAYS WE ARE GETTING WATER WITH BAD TASTE.
SHALL I REQUEST KENT PEOPLE TO LOOK IN TO THE MATTER AT THE EARLIEST OR REPLACE THE MACHINE OTHERWISE I WILL BE FORCED TO TAKE SOME LEAGAL ACTION AGAINST THE COMPANY.

WITH REGARDS
CHANDER SHEKHAR SOOD
#231 SECTOR 16
FIRST FLOOR
PANCHKULA
HARYANA