[Resolved]  Kent RO — charging money in warranty period

Address:

West Bengal

I purchased kent RO water purifier unit sl no. 90453186 on 12.7.09 from one o[censored]r CSS Mrinal Varman at Salt lake, Kolkata. On 8.6.10 it gave filter change alarm. The matter was reported to the local office. Since then my system is working off and on. They refused to change the filter though in warranty period. They demand money for changin the same. For last one month we are in agony and forced to drink semi-filtered water. Pl. help. If this is not the policy of the company to harrass its customer. I am in a fix if i should continue using this system or not.
Finaly they (Alex Home appliance, authorised distributor for Kent at Mohisgot PO Krishnapur, Kolkata-700102) have armtwisted Rs. 1850/- for changing the membrane of my water purifier though it was well within warranty period
Anil Kumar Jha
64, CBI Housing complex
CP Block, Salt lake, Kolkata-91
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